Nathaniel J.

Swap.com has always had rough edges, like their clothes being delivered smelling of a moldy warehouse, inventory issues (wrong sizes, items listed that they don't have), orders sent out after 6-8 weeks! But this is the worst experience I've had yet. ~1/5 of my order didn't even get sent, because they didn't have it, and because they used the return system to issue a partial refund for that part of my order, I could not initiate a return for items that were the wrong size. I contacted support well within the 30-day window to report this and request a return, but I still have not heard back from any of multiple emails. I looked up their support number, but it isn't even connected anymore. They have gone from good deals with bad fulfillment and service to just a miserable mess that's not worth the trouble anymore.

Update:

I will say that I have continued to use Swap on occasion after that terrible experience, but due to their new return policy (and mediocre track record) I order from them assuming that:

- I won't receive some of my order (though I will be refunded)
- Some of it just won't be the right size or will be totally not as expected (but can't return them for money or credit back)

So if I find enough items that I can get cheaply enough to feel good about keeping half those items for the same price, then I'll still order from them. I've just GREATLY tempered my expectations and mostly look for cheap necessities and the occasional standout items I'm willing to gamble on; because that's what shopping with Swap.com is at this point: a gamble