On November 12 2023 I purchased three used cardigan sweaters for a total of $27.84 cents (they were clearance items) which included the $9.99 shipping well about seven days later I only received one of the three items I purchased from them and was refunded $6.42 but my refund should have been about $13 I sent three emails asking why they didn't refund me for both of the items but they refused they use to be good at customer service but since they have been managed by a different company they have become awful to buy from you never know if you will get what you paid for and their customer service is a joke. Do yourself a favor don't purchase anything from them you will save yourself a lot of aggravation