Swap.com

The first time I sent a box, they reje ted the enitre bix without even opening it, I had lost a baby in my thurd trimester and literally sent in a box of brand new clothes with the tags which they rejected 79% of... this time I sent my sons clothes fresh and checked from the laundry matt. They kept a pair of my jeans and two pairs if shoes and rejected 99% of.it after waiting for 3 MONTHS... see. When they reject stuff. U either donate it to their store or have to pay to get it back so. Either way they. Profit... its a scam horrible company lazy people and they are out to actually make money off ur kids clothes... I had s BRAND NEW easter tux he wore once REJECTED lol after being dry cleaned god knows where it sat for months and months

I've been purchasing large orders for over 6 months for my resale store. 75% plus gets returned because it looks WAY better in the pictures. Its CONTINUOSLY DISAPPOINTING. They cram it into plastic bags. It may look good when they recieve it and photograph it but they ruin it by shoving it in plastic bags which seems unnecessary. It comes wrinkled, crushed, dirty, stained, stretched, pilled, warn completely out and then they only give you a credit. I have $200 in credit that I don't even want to spend. I just want a return. The site doesn't always operate properly. There is NO PHONE NUMBER for customer service. They return one item at a time and it's hard to keep your books. You don't know what's really returned or credited. They have email customer service that takes days and shipments are out a minimum of two weeks. It's a time consuming venture fir a professional and you cannot even depend on them sending the right product.

I like swap and have placed more than one order with them. The only issue I have is that sometimes things are mislabeled. Often things that are labeled "maternity" are not maternity which is sometimes but not always obvious from the pictures and tunics are sometimes labeled as dresses when they are obviously not. I had a maxi dress labeled as maternity that split down the side when I tried to pull it over my belly. It was not a maternity dress but I felt I couldn't send it back since I ripped it. Over all I'm pleased with my purchases, this is just something to watch out for if you are buying.

I placed and order and recieved nothing i actually ordered. Tried corscing customer service and it wasn't until I opened a disputed through PayPal that they answered me and were so rude! They sent me a return label but the postage was wrong as the things I recieved were heavier than the items I ordered and the postage for return label was heavier. All they had to do was send me a return label for correct postage but no. So I guess I'll be keeping items I have no use for and continuing my disputes through PayPal and hopefully get my money back. Don't expect help from this company. They have no phone number and you may or may not get them to email you back. I'll never order again.

I ordered 8 items from Swap.com. I used a store credit--$37.10--which is MY MONEY. In addition I paid $28.80 to make up the total cost of the order. I received an email in a day or so saying that a glitch caused my order to be cancelled. Imagine my surprise when I received a box with 5 items in it. Three of the items were missing--two were the most expensive items. I kept two of the items in the shipment, totaling $8.10, but now I cannot find a FedEx label on the site with which to return the other three. The company refunded me $10. Does Swap.com surmise that the $37.10 was the company's money? I am so angry. I received a snappy email from Patrick C. Dismissing my claim and affirming the company believes I am due only $10 in refund. I cannot believe the malfeasance. What this company has committed with my order is called larceny. I want to return the items (one was sized on the site as 14, but it was 14W, big difference), and I want a full refund.

Take time to research this website. Good quality items you won't be sorry. Saving's with shipping is a great deal for me also I can match my clothing pieces at the same time.