Overview
Support Pets has a rating of 4.7 stars from 12,860 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.
Instant Feedback
Very happy with this service. Waiting on ESA Vest and tag to arrive soon. I did not get the discount as advertised and had to make multiple separate purchases. Other than that very helpful communication.
I am still waiting on the approval from pet screening. Com. My apartment required a doctor and medical facility for the ESA letter which this company did not provide... so we will see if this purchase was worth it.
Honestly, It was super easy to get this done. Answered a bunch of questions. Maybe about 10-15 at most and then I had to pay the fee. Got the confirmation and everything within 24 hours instead of the 48 that they mention. Highly recommend.
Hello Alisha!
That's so awesome to hear! We're thrilled the process was quick and smooth for you—and even faster than expected! Thanks so much for recommending us. Wishing you and your ESA all the best! 🐾😊
I've been using Support Pets for 2 years now, I've had no issues ever getting in touch with a doctor or customer service if an issue occurred! Having my pup as an ESA and having the paperwork to back up my medical need has helped my diagnosis in public places. Will gladly continue to use their services.
Hello Ashlee!
Thank you so much for your continued trust and kind words! We’re so glad to hear that having your pup as an ESA has made a difference and that our team has been there when you needed support. We truly appreciate the recommendation and are here for you anytime.
Initially I was worried this would be a rigorous process or if it would even work out at all, however, with Support Pets they made it an easy and enjoyable experience. I was taken through a questionnaire and provided information about my pet, the next day I had my documents signed by a medical professional and I was able to submit them to my apartment complex. I even got a 50% off text making this whole experience that much more desirable! Would highly recommend to anyone who's looking to get their dog esa certified.
Hi Lauren!
Thank you so much for sharing your experience! We’re thrilled to hear the process was smooth and reassuring for you. It's great that you were able to submit your documents quickly and take advantage of a discount too. We truly appreciate your recommendation and are here whenever you or your pup need support!
Support Pets has been super quick and convenient for me. I have a family member dealing with some severe health issues and this saved me having to find time to go in for the necessary documentation for my apartment.
Hi Haley,
Hank you so much for sharing your experience! We're really glad we could make the process quick and convenient for you during such a challenging time.
It means a lot that you trusted us, and we’re always here if you or your family ever need anything in the future. Wishing you all the best!
It was so easy to register my love bug, JR. Now neither one will hardly be separated by restrictions imposed on by pets and their owners. JR was a gift from God through my husband. JR and I instantly fell in love with each other. Little did I know how much I needed him. He settles me down after being in traffic and running errands. So now I feel great that I can take him almost everywhere and actually go inside the post office, grocery store and not be nervous of being told that JR was not allowed inside. So thank you for this wonderful website.
Hi Linda,
This absolutely warms our hearts—thank you so much for sharing your beautiful story. 💙🐾
We’re so glad that JR came into your life at just the right time. It’s clear he’s not just a pet—he’s a true companion, a calming presence, and a gift wrapped in fur. Stories like yours are exactly why we do what we do.
We’re honored to have played a part in helping you both stay together with fewer restrictions, and we’re thrilled to hear that the process was smooth and easy. Thank you again for your kind words—and please give JR some extra love from all of us!
This experience helped me get my dog ESA certified in the quickest way possible. I've already recommended this service to other people that struggle with the same issues as I do. Not only will having my dog ESA certified make getting an apartment easier, but make the whole process a lot more affordable and comfortable.
Hello Victoria!
Thank you for sharing your experience! We're so glad the process was quick and helpful for you, and that your ESA certification is already making a positive impact. Your recommendation means a lot, and we're here to support you and your dog whenever you need us.
I was in the process of getting my furry baby certified when I came across an ad from Support Pets. I was very skeptical at first, however, I am so glad I chose to go with Support Pets. Quick and professional service. I would most definitely recommend!
Quickly filled out my responses on a Sunday morning and by that night I have my certification! Now my little Layla can get all of the recognition she deserves for carrying all of my emotional baggage.
Hello Annie!
That’s so great to hear—we’re thrilled the process was smooth for you! Layla sounds like a true superstar, and it’s amazing how much our companions can carry for us just by being there. Thanks for sharing your experience!
This was the easiest transaction. I received my doctors within 24 hours after my initial consultation. Justwent over to my rental office to place my support dog on file. That simple. Thank you for a very pleasant experience
Hello Ursula!
Thank you for sharing your experience! We're so glad the process was smooth and that Wolfgang is now officially on file as your support dog. It means a lot that you chose us after doing your research, and we're here for you anytime you need support!
Received my ESA documents within 24 hrs from approval. This has been the best experience I've had trying to certify my dog. I'm very grateful and have already referred others. Excellent service for the price and time of processing.
Hi Lynnette!
We're glad to hear the process went smoothly and that you received everything so quickly. Thank you for referring others and for your kind words. We're here if you need anything in the future.
Thank you for being so quick and easy! I was able to answer some questions about myself and my dogs. Multiple pets at once to improve my life and my mentality. It helped me out with paying insane pet deposits!
Hi Alexis!
Thank you for sharing your experience. We're so glad the process was simple and that it helped you avoid those high pet deposits. It’s wonderful to hear how your dogs are making a positive impact on your life and well-being.
Being able to conveniently have an experience where I can have my fur babies with me with no hassle. Whenever I have them around, it's always comforting and for a company like support pets it makes it very grateful to have assistance.
Hello Iyona,
Thank you for sharing such a wonderful message! We’re so happy to hear that having your fur babies by your side brings you comfort — that’s exactly what we’re here for.
We’re grateful you chose Support Pets and we’re honored to be part of your journey. If you ever need anything else, we’re always here to help!
Support Pets has followed up with me every since I was initially approved a year ago and through this time as well and responsive to my emails about my questions and concerns. I hope this helps with Blossom & I being able to live under the same roof, unlike a year ago.
Hello Aneatra,
Our pleasure! We take pride in being a service you can always rely on.
I admire what Support Pets does for those os if who need an ESA approval but the check out process is made purposely confusing so that you may keep piling charges for extra things you may or may not need without seeing the total amount you're spending. There isn't a formal cart at the end of it, just agreement after agreement. It almost feels like a scam website because of the way the payment process is formatted.
Hi Samantha!
Thank you for your honest feedback—it’s very helpful. We're glad our support team was able to clarify your purchase, but we understand your concerns about the checkout process and how the pricing appeared. We're always working to improve the experience and transparency for our customers. Your input helps us do better, and if you have any further questions or need help with your purchase, we're here to assist.
This was such an easy and stress free experience. I got my documents right away. I like that I also have the opportunity to request an another letter as well if my residence requests a more personal one. 10/10 experience
Hi Sarina!
We’re so happy to hear it was a smooth and stress-free experience for you! It’s great that you felt supported and had everything you needed ready to go. Big thanks to your friend for the recommendation—welcome to the Support Pets family!
I had an excellent experience with this pet support service! The response time was speedy—customer service responded to me in under 24 hours and did everything possible to resolve my issue. The convenience of their service made the entire process smooth and stress-free. I highly recommend this service for anyone in need of reliable pet support.
Hello James!
Thank you so much for the kind words—it truly means a lot. We're really happy to hear that our team was responsive and that everything went smoothly for you. Knowing we could make the process stress-free is exactly what we aim for. We're always here if you need anything in the future.
I've been a customer of support pets for 3years and it is the most convenient process one can ask for. I suffer from anxiety and higher stress level and support pets have helped me to get the best outcome without having to jump through hoops.
Hello Chneidie,
Our pleasure! It’s wonderful to hear that we are part of your success story.
I moved into an apartment a few years ago and asked a friend about taking my dog with me for my comfort and well being, of course I would never move anywhere without my precious dog. She told me about Support Pets and everything I needed was realized. I keep coming back every year to rejoin, easy to do. It was a satisfying experience on both our parts. If you cherish you pet, and I know you do, you can't go wrong with Support Pets
Hi there David!
Thank you so much for your kind words and continued trust in us—it truly means the world! We’re honored to be part of your journey year after year, making sure you and your precious pup stay together wherever life takes you. Referrals from trusted friends say a lot, and we’re grateful to be that reliable support for you both!
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Joi!
Thank you for your honest feedback. We understand how important it is that your ESA letter meets your apartment’s requirements. If you run into any issues or if additional information is needed, please reach out to our support team at info@supportpets. Com. We’re here to help and will do everything we can to assist you in meeting your housing provider’s documentation needs.