Overview
Support Pets has a rating of 4.7 stars from 12,830 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.
Instant Feedback
Response time for extra information was slow, almost costing me my house. Supposed to be 10 business days it was more like 12-15. Talking to an actual person would improve the relationship between the office and the consumer.
I'm so happy I decided to request ESA documentation for my dog. I was a bit nervous at first, thinking it would be a hassle. However, the process was quick, easy and the website is very user friendly.
Your time is valuable to us, that's why we aim for a fast, easy, and hassle-free transaction. Thank you for supporting us!
The service was prompt, thorough, and quality documents. Thank you so much, Team. Greatly appreciate your assistance and help.
A fast and easy application process is what we aim to achieve for our valued customers, thank you for choosing Support Pets for your ESA needs.
Support pets helped me be able to easily move into an apartment setting without them being able to deny my pit bull or charge me extra fees for him, their response time is quick and they even filled our extra forms at my leasing agents request. Thank you support pets
Thank you! We're glad that you find our services beneficial, and we always strive to provide excellent service.
Its nice to know caring people are out there to help you! Keep up the good work!
Hello David,
Thank you for your kind words! We're so happy Support Pets could be of help, and we're here whenever you need us. Have a fantastic day!
It is wonderful not to have to worry about taking my pet with me when I travel!
I have no issue with the paperwork or with my leasing. They verified all documents and they were accepted without issue. I recommend!
Hello Tiffany,
Thank you for sharing your positive experience! We're glad to hear that everything went smoothly with your paperwork and leasing process. We appreciate your recommendation and we are always here to support you and your ESA needs.
Have a nice day!
I don't know why I received a harness that's is size XS for 7,5 pounds puppy, it's supposed to be at least S. And now she is almost 10 pounds. So what should I do with your harness that I paid for? Plus I thought that I'll receive everything faster, it took me more than a month.
I have been looking for a way to get my pets registered and no one could give me a straight answer, then I found your site. It was so easy to use and fast, saving me hundreds if not thousands on my next move. Thank you!
We are happy to hear you found the application process with Support Pets simple. Thank you for trusting us with your ESA needs!
The whole process was very fast. I did order and paid separately for actual paper documents plus the vest and I understand they will be sent in a week or so, but I received two letters as an email in few hours.
Making it fast and easy for loving pet parents is our goal. For your product order you will receive an email and SMS with the tracking information once the order has shipped.
Have a few problems originally getting on the link but all in all it was very easy and I did a live chat with support and they were extremely helpful I was actually referred from my daughter who has used your services very happily thank you
Thanks for your feedback we appreciate it, and surely our team will work on improving the website. Please do not hesitate to contact our customer service if you have any questions.
We were trying to get our dog emotional support certified but all the process were too long and I needed to take her everywhere with me. They got the papers to me next day and kept us updated every step of the way, they even let my cat be added on as well.
Thank you so much for your kindness! We will continue to improve so our partnership continues for many years!
I didn't realize how easy the whole process would be, it's been a great experience thus far. I am excited to take my Milla with me everywhere I go. I am only just waiting on my pets ID which was ordered yesterday.
Registering our furry loved ones as ESAs should not be a difficult thing! ♥ It is wonderful to know you will be enjoying life with your support pet by your side!
Easy and great to work with. I was able to receive the esa quickly and efficiently
Hello Michael,
We’re so glad that Support Pets could help! If you ever need anything, we’re here for you. Have a wonderful day!
The process was fast less than 48 hrs. Everything was easy to follow, step by step.
Hello Jorge,
Thank you for your positive feedback! We’re thrilled to hear that Support Pets could assist you. Reach out anytime you need us. Have a wonderful day!
The questions were easy to understand and easy to answer. Got my results quickly. Very satisfied
Hello James,
We appreciate your kind comments! It’s fantastic to hear that Support Pets was helpful. If you have any questions or need assistance, feel free to contact us. Have a wonderful day!
Perfectly easy to be able to get my ESA for my cat! Very happy with it
Hello Natalie,
We’re glad to have been of service to you through Support Pets. If you need us, we’re here. Enjoy your day!
Very fast and efficient and was easy steps to complete
I will definitely recommend to friends
Hi Crystal,
We're delighted to hear that you're satisfied with our service! Thank you for sharing your experience. Wishing you a day filled with positivity!
But you do still need your actual doctor to sign documents for landlords, planes or hotels depending on how strict they are. Some places are happy with the ESA cards, some others require a doctor to sign off and somehow they know which doctors work for support pets (so they won't accept those).
Thank you! Your convenience always matters to us, and we're glad to be of assistance.
The whole process was very easy and now I am able to take my dog with me when I need her. Suffering chronic pain for almost 27 years after a traumatic spinal fracture is no joke and nobody really gets it. My dog is what makes me happy and now I don't have to leave her at home! Thank you so much!
It is always our pleasure to be of assistance, we are glad that you are satisfied with our services, and we hope our partnership can last for years.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for choosing Support Pets and for providing feedback on our website! Please do not hesitate to contact our customer service with any questions you may have.