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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Excellent - clear instructions. Only thing I changed was the handle on the vest...Too heavy and awkward for my small dog so I took it off.
It is our pleasure to be of assistance and provide you with excellent service. Thank you for supporting Support Pets.
I told Support Pets about my issues and what my dogs mean to me and they helped me to be able to keep them close.
Thank you! It is our pleasure to provide our valued customers with great service. Thank you for trusting us.
Quick and easy to fill out application and quick response with acceptance
Thank you! A fast, easy, and hassle-free transaction is what we want our valued customers to experience with us, thank you for supporting our services.
I thought my order was complete then I kept getting other texts and emails with different costs, now I'm confused at just what I ordered and how much it cost. I've given my credit card info like 3 different times
A fast, easy, and hassle-free transaction is what we want our valued customers to experience with us, thank you for supporting our services.
App seemed easy to use. It was also very quick in its response time.
Nothing can compare to the comfort our ESA can provide. Thank you for choosing Support Pets for your ESA needs.
So far so good, I will see what I order in a few days.
Thank you for your feedback! Your support is greatly appreciated. We hope you fine our services beneficial!
Filling form was easy and most importantly I can take my buddy with me anywhere with out having any issue.
Thank you for your support! Easy sign-up is exactly what we strive to accomplish! Thank you for your trust!
My daughter had to do the questionnaire 3 times. Before we received letters. Breed and weight of puppy was incorrect took me calling twice and 5 emails for breed to be corrected the weight of the puppy is still not right. Letters are not being accepted at her college. Horrible experience.
The process had been very helpful and fast thus far. My pet is currently an ESA with an expiring certification. Plus I am no longer in California but moved to GA. The process was quick and easy and reduced my anxiety that we need to do this again because it's current certificate is expiring. I also appreciate how informative the website is. Update: switched to support pets this process for renewal was seemless and smooth. So happy with my decision.
Thank you! We're glad to know that you find our services helpful, and we hope our partnership could last for years!
The website was very clear and helpful for getting my pets certified and the request was very fast to get the paperwork.
Thank you! We're glad to know that you find our services helpful, and we hope our partnership could last for years!
Still haven't gotten my Esa package delivered after over a month, love the service but shipping is rough
Nothing can be more meaningful than being with our ESA, and we are glad that we can be of assistance, thank you for your trust!
Very user friendly. Prompt delivery. Quality certificate. Durable and professional harness. My experience with Support Pets has been excellent.
Thank you! Your convenience always matters to us, and we're glad to be of assistance.
Easily accessible and easy to understand and fill out application.
Thank you for your support! Easy sign-up is exactly what we strive to accomplish! Thank you for your trust!
It was extremely easy to understand along with the speed of the delivery of my documents and her equipment
We are thankful to hear that you found the information on our website for Support Pets to be clear and easy to understand.
So far things went great so far things have went great
Thank you! Your satisfaction with our services is what keeps us moving forward! We hope our partnership could last for years!
I was charged $189 twice and could not contact a human being to discuss. I am furious that it could take up to 3 days to return my money and I still don't have my letter. Essentially I paid close to $400 for nothing.
So far, great experience the test will come when resigning my lease and how the establishment responds.
Thank you for using our services, and we hope you find them beneficial.
Easy and quick, but all was done professionally. Certified Dr. to check and certify your needs.
We are delighted to be of assistance to you and your ESA, thank you for trusting us! A fast, easy, and hassle-free transaction is what we want our valued customers to experience with us, thank you for supporting our services.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are glad to know that you find our website easy to use. Thank you for using Support Pets services.