On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The application process was easy and return time was quick. Thanks for helping me certify my pets!
Had a great experience! It was made very simple and easy and self-explanatory. And worth the money! Now I don't have to worry about my little girl getting left behind anywhere. 5 plus stars!
Hello Ryan,
Thank you for sharing your experience with us! It’s wonderful to hear we could provide the support you needed. If you ever need help in the future, we’re here for you. Have a great day!
Hello Erica,
We really appreciate your positive feedback! We’re happy we could help. If you have any more questions, feel free to reach out. Wishing you a great day!
Super easy. Super fast. Got everything done within 2 days! Highly recommend
Hi Yael,
Thank you for the kind review! We’re thrilled to know you’re satisfied with our service. If you need any further assistance, we’re here to help. Have a fantastic day!
I had a very easy experience with this company, registering my dog as a ESA animal. I am very pleased with my experience.
Hi Brittany,
Your feedback is incredibly valuable to us! We’re so glad to know we met your needs. If you need further support, don’t hesitate to reach out. Have a great day ahead!
I ordered the ESA package for my dog, after my last document expired, and the customer service assured me the package will come with the renewed dates on everything.
I chatted with a lot people from support pets customer support, and by the end finally, one told that the package doesn't include the doctor's letter, so I was able to order just the letter, but until now I didn't get the refund for the package I ordered.
Hello Fabiana,
We sincerely apologize for the confusion and any inconvenience caused. We understand how important it is to have clear communication and that your concerns should be addressed quickly and accurately.
It seems there was a misunderstanding about the ESA package and the renewal of your documents. We genuinely regret that our customer support team did not fully resolve your issue in a timely manner, and we will make sure to review this to improve our service.
Regarding the refund, we encourage you to reach out again to our support team at info@supportpets.com or through the website’s chat. If you've already contacted them, we recommend following up to ensure your case is being processed, and we’ll do everything we can to ensure that the situation is resolved.
The process was a little confusing after it was submitted. I wasn't sure if it included both of my dogs but customer service answered those questions.
Hi Kelly,
We're glad to hear that you found the process somewhat easy! We understand that it can be a bit confusing at times, especially when it comes to ensuring everything is set for both of your dogs. We're happy to hear that our customer service team was able to assist you promptly and clear things up. If you ever have more questions or need further assistance, don't hesitate to reach out again. We're here to help!
?
Hi Stephanie,
We’re so grateful for your kind feedback! It’s wonderful to hear that you’re happy with our service. If you ever need more assistance, we’re here to help. Have a great day!
Trustworthy. Only took a few minutes to be approved. Got my documents really fast. Its affordable. They do there job amazing they don't waste no time.
Hello Alicia,
Thank you for the glowing review! It’s rewarding to know we could make a difference for you. If there’s anything else we can do, we’re here for you. Have a great day!
I'm so thankful for my esa I was struggling we're to live with my loving pet & I thank support pets for now allowing my loving max stay with me in peace.
Hello Abigail,
We’re so glad to hear your kind words! It’s customers like you that make what we do so meaningful. If you ever need assistance, feel free to reach out. Wishing you a fantastic day!
Wow on how fast the process can be to go about it the rite way very excited about it overall
Hello Farrad,
Thank you for your positive review! We’re thrilled to know we could help you. If there’s anything else we can do, feel free to reach out. Wishing you a fantastic day ahead!
I was able to get both my pups certified as esa. The paperwork came quickly.
Hi Kristene,
Your thoughtful review made our day! We’re thrilled to know you’re happy with our service. If you need anything further, we’re just a message away. Have a wonderful day!
It's been very helpful so far. But I would like to talk to someone about exchanging the vest I received it is too small for my dog
Hi Margaret,
We’re so glad to hear that our service has been helpful for you! Regarding the vest, we’d be happy to assist you with an exchange. Please reach out to our customer support team at info@supportpets.com or use the chat option on our website, www.supportpets.com. They'll be able to help with the exchange and ensure your dog gets the correct size. Thank you for your patience!
Was able to get an ESA letter fast and for a great cost. Exactly what I needed
Hi Logan,
Thank you for your review! We’re delighted that you’re satisfied with our service. Should you need anything, feel free to contact us anytime. Have a lovely day!
I absolutely. Impressed with how easy it was to register my dog. I will absolutely share with other friends and family.
Hello Mercedita,
Our pleasure, we're so glad to hear that you had a great experience! 😊🐾 Making the process simple and stress-free is our goal, and we truly appreciate you sharing your experience with friends and family. If you ever need any assistance, we're here for you. Thank you for your support!
It was everything I needed right when I needed it! The process was fast and easy.
Hi William,
We’re so happy to hear that the process met your needs and was quick and easy! Thank you for sharing your experience with us. If you ever need further assistance, don’t hesitate to reach out. We're here to help! 😊
Just received the support pets harness for Bailey, however it is too small. Getting ready to do an exchange.
Hello Jeffrey,
Thank you for reaching out, and we're sorry to hear the harness isn't the right size for Bailey. To initiate an exchange, please contact our customer support team at info@supportpets.com or use the chat option on our website. We'll make sure to get you the correct size as soon as possible! We're here to help with any questions or assistance you need. 😊
Me and my fiance are planning on moving into a new spot but we didn't want to pay extra for our two little fur babies, by joining support pets life is easier that it has ever been now. 10/10
Hi Thomas,
Your kind words are deeply appreciated! We’re so glad we could help you. If you need any further assistance, feel free to reach out. Wishing you a fantastic day!
My experience was quick and easy with Support Pets. It was about a two day turnaround so pretty quick.
Hi Heath,
Thank you for sharing your positive experience! It’s always a pleasure to serve customers like you. If you ever need anything, we’re here for you. Have a lovely day!
It's been hell. To keep my Baby. And hell to pay. Or should I say Rob Peter to pay Paul. So thankful. My stress level is at a 8 now
Hello Monica,
We’re so grateful to hear that we could make a difference for you! We truly understand how tough it can be, and we’re so glad we could help ease some of that stress. You and your Baby deserve peace of mind, and we’re honored to be part of that journey with you. If there’s anything else you need, don’t hesitate to reach out. We’re here for you every step of the way! 💙😊
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Xiomara,
Your feedback really made our day! We’re so glad we could help. If you need anything else, feel free to reach out anytime. Have an amazing day!