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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Took payment for what I purchased and proceeded to not send it. I've been going back and forth with them for almost 8 MONTHS to get this fixed. Everytime it's the same old "well expedite the process and contact you shortly"...every...single...time. By the time this gets fixed, I'll need to re-register again. Insane. Save your money and go elsewhere.
Support pets made the roces so seamless to make my lovely kitten a support animal for me! Very thankful for such a smooth process 💚
Hi Priscilla,
We truly appreciate your wonderful review! Knowing we could support you brings us joy. If you need help, we’re always available. Have a fantastic day ahead!
Support Pets made this process painless and stress free. I am so happy to have my dog registered and have the benefits of a emotional support animal.
Hi Rachal,
Your satisfaction means so much to us! Thank you for letting us know about your positive experience. If you need help, feel free to contact us. Wishing you a fantastic day!
I hope this is legit! I was ok paying the $99 thought I was getting a good deal but every time I was paying for an upgrade they was wanting more. So 🤞🏼!
Hi Brandy,
We appreciate your feedback and understand how unexpected add-ons can feel frustrating. If you have any concerns about what you were charged for or need clarification, please reach out to our support team at info@supportpets.com. We’re happy to assist you! 🐾💙
Fast and user friendly. It also cone highly recommended by friends.
Hi Gretchen,
We’re so grateful for your positive review! Knowing we could assist you is why we do what we do. If you ever need more support, we’re here. Have a wonderful day!
I have never had a problem getting any docs I need from Support Pets. They are a great company to work with
Hi Leslye,
Our pleasure! We’re grateful to have customers like you.
The whole process didn't take long at all & I received my documents in a timely manner. The whole process was very clear & easy! I am very happy with my decision to use Support Pets
Hi Luisa,
Your positive review is so appreciated! We’re thrilled to know you had a great experience with us. If you need any further assistance, we’re always here. Have a fantastic day!
I was stressed beyond belief and had a major anxiety attack just thinking about applying, but the process was easy, the communication was amazing and put me at ease instantly.
Hi Paula,
Thank you for your kind words! Knowing we could meet your expectations means the world to us. If you have more questions, feel free to reach out. Have an amazing day!
Great platform. Easy to navigate, quick approval! So thankful it exists.
Hello Tatiana,
We’re so glad you’re satisfied with our service! Thank you for taking the time to leave your feedback. If you need further help, we’re always here. Wishing you a wonderful day!
My experience with support pets for the last 3 years has been amazing. Customer service was also great a very quick in response.
Hi Hannah,
Thank you so much for your thoughtful review! We’re thrilled to hear that you had a positive experience. If you need anything else, don’t hesitate to reach out. Have a great day!
This question is more appropriate after I receive the certificate and supplies, in other words I have had the entire experience.
Hi Sus,
Thank you for signing up! We appreciate your patience and want to make sure you receive everything as expected.
If you’re waiting for updates on your registered training or supplies, please check your email (including spam/junk folders) for any communication. If you haven't received anything yet, feel free to reach out to our support team at info@supportpets.com, and we’ll be happy to assist you.
We look forward to hearing about your full experience once everything arrives! 🐾😊
It's helped so much being able to take my little fur baby everywhere with me without having to be worried if she can enter or not.
Hi Christopher,
We truly appreciate your positive review! It’s always rewarding to know we’ve made a difference. If you need anything else, feel free to reach out. Have an amazing day!
SIMPLE EASY FAST couldn't have been a better experience. And in full transparency I couldn't ask for anything more.
Hi Peter,
Our pleasure! We look forward to continuing to support you in the future.
Was very simple and easy to do. I have no complaints. Love it.
Hi Krystin,
We’re so happy to hear that you’re satisfied with our service! Thank you for your kind words. If you need any further assistance, we’re here to help. Have a fantastic day ahead!
Very good and fast easy process got my paperwork back quick and easy
Hi Valentino,
Our pleasure! We’re so glad to hear that our service has been valuable to you.
Great so far no issues was a very seamless process and would definitely recommend to anyone looking to get a esa I had my documents the next day
Hello Deanna,
Our pleasure! Knowing we’ve met your needs makes our work truly fulfilling.
Hi! It’s great to hear how quick and simple the process was for you!
Getting everything done in under 20 minutes makes such a difference. Wishing you and your companion all the best on your journey together!
Thanks for trusting and chosing us!
Hi there! Thank you for sharing your experience!
It’s great to hear that the application process was smooth and easy for you. We’re glad you’re happy with your certificate, and we wish you and your companion all the best!
I have enjoyed using this. I dont have alot of extra time so to have to leave my house for myself is difficult. This was very quick, easy and painless. Thank you!
Hi there! Thank you so much for sharing your experience! 🐾💙
We're so glad to hear the process was quick, easy, and worked well for your busy schedule. It’s always great to know that a friend’s recommendation led you to us. Wishing you and your furry friend all the best—you're both in good hands! 😊🐶❤️✨
Exceptional service. Response to any of my questions came promptly. Thank you.
Hello there! Thank you so much for your kind words!
We’re thrilled to hear you had such a positive experience and that our team could assist you promptly. Recommendations from friends mean so much, and we’re grateful you chose us. Wishing you and your furry friend all the best!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Coco,
We are truly sorry to hear about your experience, and we understand your frustration. Please accept our sincerest apologies for the inconvenience this has caused you. We take matters like these seriously and we definitely don't want any of our customers to go through this. We recommend reaching out directly to our customer support team at info@supportpets.com or through the chat option on our website, where they can prioritize your case and work towards resolving the issue as soon as possible. We appreciate your feedback and are committed to making things right for you.