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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Fast and efficient, easy of all instructions get all my documents printed out one day great customer service easy to follow instructions
I have been using this company for years. Someone referred me to them and I love how efficient and helpful they are, and very quick!. They also have helped me to avoid pet fees while renting. Thank you.
Hi Carlanda,
Our pleasure! It’s great to know that our efforts have made a real impact.
Was very pleased with this service. The site was easy to navigate, and certificate was delivered fast.
Hi Eric,
Our pleasure! Your appreciation inspires us to keep delivering our best.
Awesome easy would recommend to friends and family to use for their pets
Hello Crystal,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. Your recommendation means a lot, and we truly appreciate your support. If you or your loved ones need any further assistance, feel free to reach out anytime. We’re here to help!
Hello Will,
Our pleasure! Your experience means everything to us.
Quick and efficient way of getting an ESA approved. Greatly approved
Hello Gabrielle,
Our pleasure! We’re always happy to go the extra mile for you.
A little pricey and they don't really tell you how much you're being charged when you put your card info in. It said one price and then my card was charged another. But I will say the ESA letter they provided did get my dog approved without fees.
Hello Kendra,
Thank you for sharing your feedback. We’re glad to hear that the ESA letter helped get your dog approved without fees! We truly understand your concerns about the pricing transparency, and we apologize for any confusion during the checkout process. We’re always looking to improve the user experience and appreciate your input. If you have any further questions or need assistance, feel free to reach out to us directly—we're here to help!
I have used this service ever since I found out about it,I've referred people to it as well and it's very helpful to avoid paying fees in apartment complexes for your service animals,Although everything is handled via email they are pretty quick with responses and very helpful!
Hi Paulicia,
Our pleasure! We’re honored to be a part of your journey.
There are a ton of emails you need to read them all carefully to make sure your getting all the information right
Hello there,
Thanks for your feedback, it helps us improve our services.
I love them but been trying to order leash for my baby and it won't let me
Hello Debbie,
Our pleasure! Making things easier for you is why we do what we do.
I'm glad I got my dog registered as a ESA dog It made it easy for me to bring him with me to my new apartment thank you
Hello Jose,
Our pleasure! We love knowing our service is bringing value to you.
Everything was so easy and informative. Things like these usually cause me stress but everyone made this absolutely stress free.
Hi Melissa,
Thank you for your kind words! We’re so glad to hear that you’re happy with our service. If you need anything else, we’re here to assist. Have a wonderful day!
Easy and fast but had some issues but we're finally resolved after 4 different chats over 2 days, glad they have 24/7 support. They do follow up and resolve issues within 24 hours at the most, which is good! Current issue, I only received my ESA documents in a pdf format as the website wouldn't let me download them after I fully registered and watched the video seven times and the link would not pop up in two different browsers I used. I'm concerned that I won't have access to my documentation on my portal/website on here and for all the future things I will need to do and update for my pup. If someone can, please look into this matter and get back to me via email, I would greatly appreciate it. Thank you so much for everything!
Hi Stephany,
We sincerely apologize for the frustrations you've experienced, and we truly appreciate your patience as we worked through the issues. We’re happy to hear that your concerns were eventually resolved and that our support team could assist you. We're committed to providing quick and effective solutions, and we're sorry for the delays you encountered.
Regarding your access to your ESA documents, please know that we’re here to help. Our team is working hard to ensure you can access everything you need through your portal. We'll have a member of our team investigate this issue and get back to you as soon as possible via email. We appreciate you bringing this up, and we’ll make sure this gets sorted out for you!
Thank you for your understanding, and we're always here to assist you further if you need anything else!
He is a breed that really bonds with his owner. I felt drawn immediately to the ESA experience.
However, I am still unclear about what that status allows him to do with me.
Hi Laurie,
We’re so happy to hear that Murphy is receiving the support and recognition he deserves! It’s wonderful that you’ve formed such a special bond with him.
As for the ESA status, it’s important to know that while emotional support animals (ESAs) are vital for emotional well-being, their public access is determined by the policies of each establishment. ESAs are protected under the Fair Housing Act, which means that landlords must allow them in housing, even if there’s a no-pet policy. Additionally, while some airlines and hotels may accept ESAs, this is at their discretion.
The key benefit of an ESA letter is the protection it offers in housing and travel situations, but for other public places, it ultimately depends on the specific policies in place.
You explained everything very well. You were very efficient and timely. You said what you would do, you did it. And then a quick follow-up to be sure things went smoothly. Amazing group of people working together. Thank you very much.
Hello Debra,
Thank you for your wonderful feedback! It’s a pleasure to know we could provide the support you needed. If you ever need more assistance, we’re just a message away. Have a great day!
Great website to go to, very helpful, and easy to use. Had no issues could not of been easier
Hi Zoey,
We truly appreciate your review! It’s great to know we met your expectations. If there’s anything else we can assist with, don’t hesitate to contact us. Have a fantastic day ahead!
To many offers and misleading payment information I ended up paying for more than I wanted to porches
Hello Ronald,
We’re really sorry to hear that you had a frustrating experience with the payment process. Our goal is always to make the process as clear and straightforward as possible, and we truly appreciate your feedback.
If you feel that you were charged for something you didn’t intend to purchase, we encourage you to reach out to our customer support team at info@supportpets.com or through the chat option on our website. They’ll be happy to assist with any billing concerns or help resolve any confusion.
To much trying to sell add on at this time. Better to leave them to follow email
It is easy and affordable and very helpful! I would definitely use this website again for any future orders!
Hi Lauren,
Our pleasure! Seeing your satisfaction makes all our hard work worth it.
It has been one of the best thing we done for our pet. He can go almost anywhere with us.
Hello David,
Our pleasure! We’re committed to continuing to exceed your expectations.
This was a renewal very easy the down load was fast and easy the doctor approved my renewal promptly thank you
Hi Thomas,
Our pleasure! Your success is a reflection of what we aim for every day.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sarah,
Our pleasure! Seeing your positive feedback keeps us motivated.