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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Hi Guy,
Thanks for your positive feedback, we appreciate it!
Pretty easy application process.
I'd say the only negative was not being able to see exactly what was being charged to me until it was done was only draw back.
I had selected a $99 plan and somehow was charged $200.
Hope it's all worth it.
Hi there,
Thank you so much for sharing your feedback! We’re glad to hear that you found the application process convenient and easy. We apologize for the confusion regarding the charges and understand how frustrating that can be.
We want to make sure you have complete clarity on your charges, so if you haven’t already, please feel free to reach out to our customer support team at info@supportpets.com or use the chat option on our website www.supportpets.com. Our team will be happy to assist you and ensure everything is correct.
We truly appreciate you choosing us, and we’re confident that the service we provide will be worth it for you and your ESA. Thank you for your patience!
Best online website to get a esa certification I would recommend it to anyone who is looking to get there pet as a ESA
Hi Taylor,
Our pleasure! Helping you achieve your goals is why we do what we do.
It's been easier for me to have her with me and no I don't have to pay a bunch of money every month just to have her with me she is my main support
Hi David,
Our pleasure! Your support and feedback encourage us to keep improving.
Fast response times and extremely helpful. Everything has been a smooth process from start to finish.
Hi Markisha,
Our pleasure! We love creating experiences that bring value to you.
Fast and efficient. I appreciate that. The only part i would say is a bit of a negative. It's definitely an email bomb. While I am glad that they make an effort to make sure you got what you needed it does error on the extream side. But overall I'd recommend it again.
Hello Sean,
Thank you so much for your thoughtful feedback! We’re thrilled to hear that you found the process fast and efficient. We also appreciate your input on the email notifications, and we’ll take that into consideration as we work to improve the experience for our customers. We aim to keep you informed but understand that balance is key.
Thank you for recommending us, and we’re always here to assist you if you need anything further!
Support Pets was very easy to work with and I got my documents very quickly! I definitely recommend them.
Hi Dara,
Our pleasure! Knowing we’ve made things easier for you makes our day.
This a great thing to do if you really want your pet to be with you wherever you go
Hello Lana,
Thank you so much for your kind words! We're really glad to hear that you had a positive experience with us. We believe in the powerful support that pets can provide, and we’re thrilled that we could help you keep your furry friend by your side. If you need anything in the future, we're here to help!
This was quick. Hope I get my paperwork and my dog can start going with me.
Hi Sheila,
We totally understand, and we're here to help every step of the way! We're glad to hear the process was quick for you. Rest assured, your paperwork should be on its way, and your dog will soon be able to join you wherever you go. If you have any questions or need assistance along the way, feel free to reach out. We're always here to assist!
Had asked to change extra small harness to small.otherwise everything was in order. Found what was sent to of excellent quality
Hi Donald,
We’re so sorry about the mix-up with the harness size! We’re glad to hear the rest of your order met your expectations in terms of quality. Please reach out to our customer support team via our website or email, and we’ll make sure to get the correct size sent out to you. Thank you for your understanding, and we’re here to assist you further!
Had to renew my documents and needed customer service help. They were super friendly and quick to respond and resolve the issue, and had my documents within a few hours
Hi Misti,
Our pleasure! We’re excited to continue providing the best experience possible.
Hello, I was offered the renewal rate for $99. However, my card was charged $134. Why did I not get the $99 rate?
Hi Vanjia,
We apologize for any confusion regarding your renewal rate. To resolve this, we recommend reaching out to our customer support team directly through our website’s chat feature or by emailing us at info@supportpets.com. We will look into this matter for you and make sure everything is sorted out. Thank you for your patience!
Having Nova be an ESA is so relaxing as I know I can come home from work and see her instead of having to be lonely when I get home.
Hello Jordan,
Our pleasure! Seeing your appreciation makes all the hard work worth it.
Very easy to do and understand regarding obtaining the certification
Hi Millie,
Our pleasure! We’re so glad to hear that we’ve met your expectations.
They were easy to work with and I got my letter super fast! No headache!
Hi Samantha,
Our pleasure! It’s always fulfilling to know we’re delivering real value.
Great! Super easy AND my docs came thru faster than 48 hrs! I clicked on the ad on facebook. I did everything from my phone too!
Hello Nicole,
Our pleasure! Your feedback motivates us to always go the extra mile.
This was a very smooth process and they worked on my application fast i am very pleased with the outcome
Hi Ronisha,
Our pleasure! We’re grateful for the opportunity to serve you and make a difference.
Very easy and fast to do I would be devastated without my pup! My life has been better now that I got my approval
Hi Elyse,
Our pleasure! We’re so glad our service has met your needs.
I really enjoyed the process of getting my pet Lucy ESA approved. Really fast and legit!
Hi Annemarie,
Our pleasure! Knowing we’ve contributed to your success is incredibly fulfilling.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jason,
Our pleasure! It’s customers like you who make what we do so fulfilling.