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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Pretty easy and user friendly! I hope the end result is 💯 satisfaction!
Hi David,
Our pleasure! We take great pride in delivering an experience you love.
Too many pop ups, I signed up for the $99 package but was charged for $142.00. Wasn't clear on what I was charged for until after I paid. I received my documents though and am fairly happy!
Hi Kylie,
We’re glad to hear that the process was easy and gave you peace of mind! However, we’re sorry for any confusion regarding the charges and pop-ups. Transparency is important to us, and we appreciate your feedback on how we can improve the experience.
If you have any concerns about the charges or need clarification, please feel free to reach out to our support team at info@supportpets.com—we’d be happy to assist you!
I requested the renewal for the second consecutive year of my pet without any news, it is agile service and it is easy to perform. Recommended.
Hi Gladys,
Thank you so much for sharing your positive experience! We’re thrilled to hear that you found the renewal process smooth and efficient. Your recommendation means a lot to us. If you ever need assistance or have any questions in the future, don’t hesitate to reach out—we’re always here to help. Have a wonderful day!
From contacting to navigating through the website with ease.
Hello Charlessa,
Thank you for the kind words! We’re so glad you had a positive experience. If there’s anything else we can do, feel free to reach out. Have a wonderful day ahead!
Excellent service and fast check out
Will renew next year and so on.
Hello Waldina,
Your positive review means a lot to us! We’re so happy to know we could help. If you ever need anything else, we’re just a message away. Have a great day!
It was easy to do but I wish all fees were noted upfront. It don't tell you that you have to buy harness and leash separately. You would think it comes with certificate. But other than that it was very quick and easy. I really needed this. My fur babies are my world and I don't know who supports who at this point lol
Hello Shokia,
Thank you so much for sharing your feedback! We're really glad to hear that the process was easy and that it met your needs. We absolutely understand how important your fur babies are to you, and we're happy to have been able to help! We also appreciate your comment about the fees and extras – we'll certainly take this into consideration for improving our clarity. If you ever need anything else, feel free to reach out. 😊🐾
Everything was great! No issues and was able to get what I needed
Hi Ashley,
We truly appreciate your feedback! We’re so glad we could assist you. If you need anything else, feel free to contact us. Have an amazing day ahead!
I'm very happy he can be with me. He helps me everyday because of how I feel.
Hi Tiffany,
We’re so happy to hear you had a great experience with us! Thank you for your kind words. If you need further assistance, we’re always here for you. Have a wonderful day!
I don't think I purchased what I needed to. I wanted to travel with Cooper if needed and that's not what I got
Hello Roxann,
We understand your concern and want to clarify things for you! Our ESA letters provide housing protection under the Fair Housing Act, but they do not guarantee travel accommodations, as acceptance is at the discretion of airlines and other travel providers.
If you feel that your ESA letter didn’t meet your needs, we're here to assist! Please reach out to our customer support team at info@supportpets.com, and we’ll be happy to help you with any questions or adjustments you may need. You can also visit our website at www.supportpets.com for more details.
I've been thinking about turning my pet into a esa pet and now that I finally tried this experience has been a 10/10. I really needed to turn my dog into a esa dog and this was a quick and efficient way.
Hi Jorge,
Thank you for your kind words! We’re so glad to hear that you’re happy with our service. If you need anything else, we’re here to assist. Have a wonderful day!
So far it's been great. Easy to qualify and process. We'll see if the certification works…
Hi Tracy,
Our pleasure! Your kind words mean the world to our team.
Renewing was very easy and ordering a larger service dog vest and leash was easy. They always respond very quickly.
Hi Sally,
Our pleasure! We’re honored to be a part of your journey.
Once you complete the questionnaire, you normally get a response in a day or 2. I received documents in a timely manner.
I started then before christmas and still dont have my letter not to mention i cant bring my babies home tili have esa letter. A ftiend paid it for me i cant ask jim to pay again i have his bank st showing he paid it.
Hi Lori,
We’re really sorry for the delay and completely understand how frustrating this must be for you. Please don’t worry – we’re here to help.
If you haven't received your ESA letter yet, please reach out to our customer support team at info@supportpets.com, or you can use the chat option on our website at www.supportpets.com. We’ll work quickly to get things sorted out for you.
We’re committed to getting you the support you need as soon as possible!
My dog Edgar has been my ESA for a few years now. Recently, I received an email reminding me to update my payment method to ensure the automatic renewal of my ESA certification. I promptly updated it as instructed, but unfortunately, the renewal didn't go through as expected. Instead, I received another email notifying me that my certification had expired. This meant I had to go through the process of submitting a new application. While it was a bit inconvenient, I'm relieved and grateful that my application was approved again.
Hello Jane,
We’re really sorry for the inconvenience you’ve experienced with the renewal process, but we’re happy to hear that your application was approved again!
We completely understand how frustrating this can be, and we appreciate your patience in getting everything sorted. If you encounter any future issues or have questions about the renewal process, please feel free to reach out to us directly at info@supportpets.com, or you can use the chat option on our website at www.supportpets.com.
We're here to help and make sure your experience with us is as smooth as possible. Thank you for being part of our community, and we're glad Edgar can continue being there for you!
Easy, fast & extremely helpful! I will have an easier time moving now because of ESA!
Hi Bailey,
We truly appreciate your review! It’s great to know we met your expectations. If there’s anything else we can assist with, don’t hesitate to contact us. Have a fantastic day ahead!
The process was so quick and easy. I am truly pleased with the quick results and the feedback that I received from Support Pets. I will definitely recommend to others.
Hello Nicole,
Thank you for sharing your positive experience! We're thrilled to hear that you found the process quick and easy and that you’re pleased with the results and feedback you received. Your kind words and recommendation mean so much to us. We’re glad our service met your expectations and appreciate your trust in choosing Support Pets after reading reviews and seeing our ad. If you ever need any assistance in the future, don’t hesitate to reach out. Thank you for letting us be part of your journey!
Thanks to support pets I will be able to enjoy my cats company wherever I go!
Hi Abdiel,
Your review means so much to us! We’re thrilled to know we could help. If you need anything further, feel free to reach out. Have a wonderful day!
Y'all have no idea how I appreciate what you did for me and Marley Mae. We couldn't never be apart. Thank you again so very very much.
Hi Lorene,
Our pleasure! Seeing your positive experience keeps us inspired every day.
I have never entered this process, myself, but have been thoroughly satisfied by them.
Hello Phyllis,
Our pleasure! Your success and satisfaction are what matter most to us.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jason,
We apologize for any confusion regarding the renewal price. The difference in the amount could be due to additional services or fees that were added during the checkout process. We strive to provide transparency, and we understand how this situation can be frustrating.
To resolve this, we recommend reaching out to our customer support team at info@supportpets.com or through the chat on our website. They can help clarify the pricing and assist with any adjustments if needed.
Thank you for bringing this to our attention, and we appreciate your understanding. Have a wonderful day!