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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
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I appreciate working with Support Pets. The process is very easy and professional.
Whole process was quick and efficient. I had no trouble getting my documents and I love how everything comes through your email.
Hello Michelle,
Our pleasure! It’s wonderful to see how our service has made a difference for you.
Got the ESA certification literally the next day and all the paperwork was super easy to access and download
Hi Nell,
Our pleasure! Helping you with your ESA, is why we’re here.
Quick and easy, although I do not like their process of HAVING to review their services and there being a character limit. Minus one star for that.
Hi Julia,
Our pleasure! We’re glad to hear the process was quick and easy for you. 🐾💙 We appreciate your feedback about the review process and will take it into consideration as we work to improve.
Support pets make it so easy to renew your documents! I wouldn't choose anybody else to get my documents.
Hi Laci,
Our pleasure! We’re so happy that our service has been a valuable resource for you.
My experience with Support Animals was very useful. They made my experience great.
Hello Allie,
Our pleasure! Your words inspire us to keep going above and beyond.
Was quick and easy, im a college student and been struggling in my classes without my cat with me and my campus only accepts esa or service animals.
Hello Damiah,
Our pleasure! It’s fantastic to know our service has been useful for you.
I am so glad to be able to take my pets with me. Helps so much for my mental health. It was a quick, easy and very simple process.
Hi Virginia,
Our pleasure! We’re committed to continuing to provide the experience you deserve.
It went easy and fast. I appreciated that they went through the process so conveniently.
Hi Janice,
Our pleasure! Your satisfaction is our greatest accomplishment.
This is my 4th year and I love it i'm able to travel with my pet.
Hello Theresa,
Our pleasure! Being able to contribute to your positive experience is truly rewarding.
Hi there! Thank you for your suggestion.
We appreciate your feedback and are always looking for ways to improve the user experience on our website. If you have specific ideas or encountered any challenges, feel free to let us know. We’re here to ensure everything is as seamless as possible.
I didn't know that getting my dog registered came with so many benefits but Support Pets was very informative and helpful. The easiest thing I have ever done.
Hello there! Thank you for sharing your experience.
We’re so glad to hear that the process was quick, easy, and convenient for you! It’s great that your brother referred you, and we’re happy we could provide all the information you needed.
Thanks for chosing us!
The service was quick and efficient. I was pleased with how the entire service flowed.
Hello there! Thank you for your feedback.
We’re happy to hear that you found our service quick and efficient. If you ever need any additional support or have questions, don’t hesitate to reach out. We’re always here to assist you.
It very easy I didn't not receive a card with the certificate on it.
Hello! We’re glad to hear that Ellie can join you wherever you go and that the process was easy for you.
If you didn’t receive a card with your certificate, please reach out to our support team at info@supportpets.com, and they’ll be happy to assist you. Let us know if you need anything else. We’re here to help.
Hi there! Thank you for your kind words.
We’re so glad to hear that you found our service prompt and easy to understand. If you ever have more questions or need assistance, we’re always here to help.
Charged me without consent and never sent me paperwork. Won't answer an emails. This is 100% a scam and you will not get your paperwork
Hello! We’re sorry to hear about your experience.
We always have specialists available to assist through our customer support channels. If you haven’t received a response via email, we recommend trying the chat feature on https://www.supportpets.com for quicker assistance. We’re here to help resolve this for you.
I have myPomerian as my support dog. Once I lost my only child she was the only thing made me smile again. Now my husband and I dout on her. Spoiled rotten
Hello Jacqueline,
We're so sorry for your loss. It’s truly incredible how animals can bring comfort and healing during the hardest times. Your Pomeranian sounds like a special companion who has brought love and joy back into your life, and she deserves all the spoiling!
Any part of the process to help me get the documentations and to learn about the program the staff has been wonderful, respectful and kind
Hi there! Thank you for sharing your experience.
We’re glad to hear that you found the program helpful and that our staff provided you with timely and respectful support. If you need any further assistance or have questions, we’re here to help.
Good service and fast support for esa matters
I love using this assistance.
Hi there! Thank you for your feedback.
We’re glad to hear that you found our service fast and helpful for your ESA needs. If there’s anything else we can assist you with, don’t hesitate to reach out. We’re here to support you.
Great experience it was straight forward and easy to follow
Hello there! Thank you for your feedback.
We’re happy to hear that the process was straightforward and easy for you. If you need any further assistance, feel free to reach out. We’re always here to help.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Julie,
Our pleasure! Supporting your needs is at the heart of everything we do.