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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
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Thank you for following up with my questions and specific information I needed for my apartments. I was a little nervous at first, but so far customer support was fast and helpful.
Hello Yarelis,
Our pleasure! We love hearing that you’re happy with our service. Thanks for letting us know!
Such an easy and great experience and got my document very quickly.
Hi Isabella,
Our pleasure! Your kind words really made our day. Thanks for being part of our community!
The Doctor any Joey are Special BREED. Really Care about you your Fur Baby.Thank you
Sincerely Michelle Beal
Very unhappy. Tag and plastic card are not very attractive. Card, Very boring. We go back to my other company.
Easy and quick. Thank you for seeing the importance of my pets for my mental health
Hello Caleb,
Our pleasure! Your kind words really made our day. Thanks for being part of our community!
It was great and painless from start to finish, thank you!
Hello Landyn,
Our pleasure! Your feedback motivates us to keep doing our best. Thank you for your trust!
It was very very easy and simple, really made me and my fur friend happy!
Hi Dymond,
Our pleasure! We’re grateful for your support and happy to know we made a difference.
I had a wonderful experience. Answering pre-approval questions were easily laid out and a doctor reviewed and approved my pets within 24hrs, and I had my paperwork in hand. Thank you for making this process stress free and comforting.
Hello Lyndsey,
Our pleasure! It means a lot to hear such positive feedback. Thanks for sharing your experience with us!
This process was a little nerve wracking but you guys made it super straightforward, affordable, and made me feel comfortable. Thank you so much!
Hello Katherine,
Our pleasure!
Thank you so much for your kind words! We're so glad to hear that your experience was positive and that we were able to make the process smoother for you. It's our goal to provide a supportive and efficient service, and we're thrilled that you felt comfortable and reassured. If you ever need anything else, don't hesitate to reach out!
Love you guys y'all are always great thank you for helping me, I really always need my pet with me
Hi Star,
Our pleasure!
We're so happy we could help, and we totally understand how important your pet is to you. If you ever need anything else, we're always here for you!
Me siento muy feliz de poder disfrutar todo el tiempo posible con mi motita, sobre todo poder viajar con ella.Muchas gracias Support Pets
I completed my survey and in less than 24hrs I received my ESA certificate. Excellent customer service.
Hi Jeffrey,
Our pleasure! Your support keeps us inspired. Thanks for letting us be a part of your journey!
I want to make sure I'm. Not going to be charged for anything else. I got an email about some program I' enrolled in to train my dog and I didn't enroll in e yrhing extra so I emailed support and someone e.ailed me back to tell me o email so eone else. I don't need to be refirecmcted I just need someone to make sure I. Not signed up for any kind of membership because I do need it not can I afford it. So please just double check for me please. Oh and I got another email saying I received me tags and I wrote I've to day I never got them then I was told to forget that email. So I don't know where the h tags E that I purchased for my dog.
Melissa
Super fast and easy. Came straight to email and did not have any issue downloading them either.
Hi Megan,
Our pleasure! It’s always a joy to know we’ve helped. Thanks for being part of our journey!
Renewing my ESA was very easy from paying for it to the doctors questions. You are walked through everything, and everything is explained while you're filling it out. Definitely recommend this for anyone with medical issues and needing help with getting their pet on ESA!
Hello Christine,
Our pleasure! Your feedback means a lot to us. Thanks for your continued support!
It was very fast easy and user friendly. I was amazed at how fast and easy it was to get it all done.
Hi Walter,
Our pleasure! It’s customers like you who make it all worthwhile. Thanks for your feedback!
Reregistration and updating info was easy. I'm glad support pets makes it possible for us to keep our friends next to us.
Hello Philip,
Our pleasure! We’re so happy to hear that we could make your day a little brighter.
It was all straight forward. Very informative and easy to navigate thru the process.
Hello Debi,
Our pleasure! Your kind words help us stay motivated. Thank you for your support!
No issues at all.
Good service for the most part.
Fast service and good customer service.
A blessing in time of need.
Hello Tammy,
Our pleasure! We love hearing from happy customers like you. Thanks for sharing your experience!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Brenda,
Our pleasure! It’s great to know we made a positive impact. Thanks for your support!