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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Support Pets has made the process very fast and easy. Just wish more places would accept ESA. Not all places honor ESA.
Everything was handled professionally. Didn't take a lot of time. Very impressed with the process.
They helped in all i needed, great customer services, i got everything
Hi Zasquia,
Our pleasure! We’re here to make things easier for you, and we’re glad we have.
It?has been wonderful and such a!big support for me. I can feel more comfortable taking her out with me more.
Hello Carol,
We're so happy to hear that this has been a wonderful support for you! 🐾💙 Feeling comfortable and having your ESA by your side can truly make a difference.
We also understand how difficult it can be to navigate traditional doctor’s appointments, which is why we strive to make the process as accessible as possible. We're glad you found our service helpful, and we’re always here if you ever need any support.
The service is super easy! I have had previous psychiatric care and needed to renew my paperwork.
Hello Hannah,
Our pleasure! Seeing your appreciation makes all our hard work worthwhile.
The web site was extremely easy to navigate. I wasn't aware that this service was available online. It was very easy to get it all done.
The experience was very quick and very easy, it took very little time at all.
Hi Michael,
Our pleasure! Your feedback keeps us inspired to keep improving.
It was very easy to process and now I feel better knowing my dog will be everywhere with me.
Hello Lori,
Our pleasure! Thank you so much for the positive feedback!
It was very easy to fill out all the required information and approval was quick!
Hello Hayun,
Our pleasure! We look forward to continuing to provide you with great service.
I was little skeptical about applying for ESA letter in general, but then as I followed the steps and answered questions about this process, I was happy that I went through this offering, within next couple of days got the approval letter.
Hi Kiran,
Our pleasure! It’s great to see that you’ve had a positive experience with us.
Seamless process. Took me 10 minutes to fill out and had my documentation same day
Hello Justin,
Our pleasure! We’re happy to know our service has been beneficial for you.
Very happy with the support, having our dog provided the paperwork he needs to be with me in most areas is super helpful. Thank you
Hi Jenny,
Our pleasure! It’s always a joy to know we’ve made a difference for you.
It was very quick and easy to apply. It didn't take long to get approved (24 hrs for me). Now I know I can take my support animal with me everywhere I go.
Hello Nettie,
Our pleasure! Thanks for your kind words!
I received 3 forms is that it? I want to make sure I received everything
Hi Amaris,
To make sure you’ve received everything, please check your confirmation email for details on what was included in your order. If you’re unsure or feel something is missing, feel free to reach out to our support team at info@supportpets.com, and we’ll be happy to assist you.
Each year this has been a great experience. The app is easy to use and the customer service is great. They respond quickly and offer the help you need to be satisfied with your ESA animal. I would have to say it has been great to work with everyone here.
Easy to do! Just a simple survey and small fee. Very pleased with my experience.
Hello Kenneth,
Our pleasure! Your satisfaction is what we strive for every day.
Just moved to a new apartment. Was able to use to bypass pet fees.
Hello Brenda,
Our pleasure! It’s rewarding to know that we’re providing real value.
Very good experience. Now I can take my little guy every place with me. Well worth it!
Hello Tina,
Our pleasure! We’re so happy to know our service has been helpful to you.
This was my first time using Support Pets. It was a smooth, convenient and easy process. They were very helpful in making sure I understood how it works and what comes with the service.
Hello Leslie,
Our pleasure! Your experience matters to us, and we’re glad it’s been positive.
The whole process was a lot easier than I thought it would be. I wish I had done this years ago.
Hello Sherrie,
Our pleasure! We’re so glad we could meet your expectations. Thanks for sharing your feedback!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Debbie,
Thank you for your feedback! We’re so glad to hear that Support Pets made the process fast and easy for you.
We completely understand your frustration about some places not accepting Emotional Support Animals (ESAs)—while they are protected under the Fair Housing Act (FHA) for housing, their acceptance in other spaces depends on individual policies.
Regarding the issue with ordering a new ID card, we’re sorry for any confusion! If you need help correcting the duplicate order, please reach out to our support team at info@supportpets.com, and we’ll be happy to assist you.