From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
It was very easy to sign up to get my service dog recognized. Seems to be reliable. Excited to be able to have my service animal with me wherever I go.
Thank you, Adam, for your kind feedback! We’re happy the process was easy and reliable for you, and we’re proud to support you and your service dog on your journey. Please don’t hesitate to reach out if you ever need assistance—we look forward to being here for you both.
This is my third year with Support pets and it seems to get easier each year. I appreciate what you do to keep our dogs close to us at all times. Thank you
Carol, it truly warms our hearts to hear that it has felt easier each year knowing your dogs stay close to you. Thank you for trusting us on this journey and for shedding such kind light on our efforts—we’re here for you and your pups every step of the way!
I couldn't locate my documents but customer service sent my documents quickly and is very efficient.
Joycelyn, thank you so much for your kind words! We’re delighted to hear that our team quickly resolved your issue and made the experience smooth. Your feedback means a lot to us and encourages us to keep providing even better service.
Quick an easy! Didn't have any issues and got all of my documents fast
Thank you so much, Pamela! We're glad to hear the process was smooth and that you received everything quickly—your comfort and ease are our main priorities. We appreciate you taking the time to share your experience.
This is the second year I have had my dog certified as an ESA. The process was easy and quick. I love having the freedom to take my dog with me wherever I go. It gives me so much comfort and support.
Donna, thank you truly for sharing your positive experience and coming back to us this year. Knowing that having your dog authorized as an ESA supports your freedom and comfort means a lot to our team. We’re here anytime you need assistance with anything ahead!
Great. Very easy process. I still haven't got my documents.
Hi Alexandria,
Thanks for your feedback—we’re glad to hear the process felt easy so far. For help with your documents, please reach out to info@supportpets.com or use the live chat at www.supportpets.com so our team can look into it right away.
Todo super bien esperando me lleguen las otras cosas….! Recomendados!
Great experience. Always there to remind me when to renew paperwork
Hello Mark,
Thank you so much for your kind words and ongoing trust. We're glad the reminder system helps stay on top of paperwork—pivoting just right can make all the difference. Looking forward to continuing to support you and your pets!
Easy to apply and great email updates. Would definitely recommend.
Thank you so much for sharing your thoughtful feedback, Nancy. We're delighted to hear that the process felt easy and straightforward, and that our updates kept you informed along the way. It means a lot to us that you'd recommend us to others!
I was panicking when I had to move to a new state and the place I was renting wouldn't allow pets. I didnt want to give my cat away as she does help me in ways as an ESA, so when I came across this ad on FB, I immediately filled out the paperwork and she was approved in less than 24 hrs! Super easy and worth it for my peace of mind.
Ashley, thank you for sharing your experience—we’re so glad we could make this process quick and reassuring during a stressful time. It’s rewarding to know your furry companion’s presence continues to provide comfort, and we’re here to support you both whenever you need us in the future!
So happy my dog is approved and won't have any problems. The process was simple and I was reviewed very quickly and my documents received swiftly.
Hi Megan,
That’s wonderful to hear! We’re so glad your experience was smooth and supportive—and that your dog is now officially approved. Our team is always here to help whenever you need us.
I live in AZ. The majority of places here are pet friendly. I am my 94 yr old mother's caretaker and medical power of attorney. A few of her medical offices are restricting me from bringing Yankee along to Mothers appointments. I am hoping with Yankees paperwork and her vest we will not be harassed anymore.
Hello Cyn!
Thank you for sharing, and bless you for the care you provide your mom. We're glad we could help make things a bit easier. While some medical offices have their own rules, having Yankee's paperwork ready can often make a big difference. You're doing everything right—and we're here if you ever need more support along the way.
Purposeful, efficient and met my needs. Allows for a stress free experience.
Thank you, Debra!
We’re so glad we could provide the support you needed in a smooth and stress-free way. It means a lot to know we’ve been a helpful resource for your well-being. Wishing you continued peace and comfort.
It was extremely fast, I was able to send the documents before I even needed them. I received them within 36 hours.
Hi Ashley!
That’s exactly what we love to hear—quick, reliable, and ready when you need it. We’re so glad your friend’s recommendation led you to us and that the process worked out perfectly for you too. Give your furry friend some extra love from us!
I applied, paid, got them within 48 hours. I haven't tried using it yet but now I can live anywhere I want without subjecting if pets are allowed or not
Hello Diana!
Love the energy—and we’re so glad it was that easy for you! With your ESA letter in hand, you’re protected under housing laws so you and your companion can stay together, even in places with no-pet policies. Wishing you comfort and peace wherever you live!
The add leads you to believe it's not expensive, but then you have to buy everything separate. I want to cancel.
Very satisfied with the overall experiences. Was sketchy at first with how many emails and text messages I received but it's legit.
Great experience. Fast and easy. Now I don't have to get rid of my best friend
Hello Kobe!
That’s exactly why we’re here—to help people keep their best friends right where they belong. We’re so glad the process was smooth for you and that your companion can stay by your side.
Elegí los servicios de support Pest porque necesitaba que mi mascota se certificara como mascota de apoyo emocional por asuntos de vivienda y hasta ahora no me arrepiento de a verlos elegido siempre a hay ante cualquier duda y apoyo son rápidos y un servicio al cliente como especifiqué en el título excelentes. Lo recomiendo al 1000%
Hola Nicolle!
¡Qué alegría leer tu mensaje! Nos llena de orgullo saber que pudimos ayudarte con la certificación de tu mascota y que el proceso fue claro, rápido y confiable. Gracias por confiar en nosotros y por recomendar nuestro servicio con tanto cariño. ¡Te deseamos lo mejor a ti y a tu compañero de apoyo emocional!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your kind words, Kaylah! We're delighted to hear you found the videos helpful and appreciated your support. We look forward to continuing to provide valuable information for you and your pet's wellbeing.