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SuperJewelerReviews 2,393

4.5

From the business

Shop SuperJeweler.com today for diamond engagement rings, wedding bands, promise rings, diamond studs and more at the lowest prices online!


superjeweler.com
Founded in 2001
New York, NY, United States
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SuperJeweler Reviews Summary

The company has garnered a mixed reputation, characterized by high product quality and positive customer experiences, particularly regarding the beauty and value of their jewelry. Many customers express satisfaction with their purchases and commend the efficient ordering process. However, significant concerns arise regarding shipping delays and inconsistent customer service, with reports of poor communication and unresolved issues. While some customers appreciate prompt resolutions, others have faced challenges with returns and order tracking. Overall, the company demonstrates potential for customer satisfaction but must address service reliability to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

service
333
value
100
shipping
103
quality
1,366
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56,139 reviews
Nigeria
2 reviews
0 helpful votes
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Very good
April 2, 2021

They sell good jewelries and earrings. They also have a good price in buying products. Their website is also very friendly

Date of experience: April 2, 2021
GB
1 review
0 helpful votes
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New Earrings
April 1, 2021

Pleasant customer service and an acceptable delivery time from usa.

Date of experience: April 1, 2021
New Jersey
1 review
1 helpful vote
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Fly by night company
April 30, 2021

I ordered a pair of earrings on 3/16, got a shipment email on 3/18, soon after got an email that they received my package and just today that my refund is being processed. Excuse me - what? What kind of company is this? I'm glad I'm being refunded so I can make my purchase through a reputable jeweler.

Date of experience: March 31, 2021
GB
1 review
1 helpful vote
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I never recieved my earings
April 30, 2021

I haven't recieved my earings I don't know where u sent it I am not happy at all I paid my money but don't have my earings

Date of experience: March 31, 2021
Washington
2 reviews
0 helpful votes
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Great service
March 30, 2021

Quick delivery and nice product, nicely packaged for my wife's anniversary gift

Date of experience: March 30, 2021
GB
2 reviews
0 helpful votes
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Pretty chain
March 30, 2021
Updated review

I saw the chain I was looking for paid for it then realised it was coming all the way from NewYork. That kind of added more interest to it. It is well made and pretty. Arrived far more quickly than I had expected. Happy to recommend and use again.

Date of experience: March 30, 2021

Everything seems smooth and efficient at this point...
March 17, 2021
Previous review

Everything seems smooth and efficient at this point thank you

Date of experience: March 16, 2021
Colorado
1 review
1 helpful vote
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Lousy service
April 28, 2021

All around bad experience from purchase to delivery customer service have
No clue to wat is going on a simple engagement ring turned into a knighmare

Date of experience: March 29, 2021
Pennsylvania
1 review
0 helpful votes
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Good
March 29, 2021

Been good ++++++++++++++++++++++++++++++++++++++++++ do away with this it's the worst part

Date of experience: March 29, 2021
Florida
1 review
0 helpful votes
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Ok
March 30, 2021

I was just ok with order I received. Items looked A little s flimsy. I feel they want last long.

Date of experience: March 29, 2021
Singapore
2 reviews
1 helpful vote
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Low Quality
April 28, 2021

"All their jewellery are very LOW quality u might as-well get it from other jewelers has better quality.

Date of experience: March 29, 2021
Florida
1 review
0 helpful votes
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. 90 colorless diamond pendant
March 27, 2021

I received my. 90 ct diamond solitaire pendant. Very beautiful, I can actually see the sparkling diamond when I move. It came with an 18 inch gold necklace. Very classy look and I am very happy with this diamond solitaire pendant that I have been wanting for years.

Date of experience: March 27, 2021
California
1 review
0 helpful votes
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Looks can be deceptive
April 26, 2021

Ordering experience was simple but the product was not as advertised. It's a child size necklace, very tiny and the 18" chain is flimsy and cheap. It broke the first time I put the necklace on

Date of experience: March 27, 2021
Algeria
2 reviews
0 helpful votes
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شركة جوسيال
March 27, 2021

شركة جوسيال هي شركة عالمية وهيا شركة اسثمارية تعمل في الاعلانات الشبكية و هيا شركة جد موثوقة
وانا اشكرها

Date of experience: March 26, 2021
Pennsylvania
1 review
0 helpful votes
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Excellent
March 26, 2021

Delivery was quick. Earrings are adorable. Will buy again.

Date of experience: March 26, 2021
Arizona
1 review
1 helpful vote
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N/A
April 24, 2021

I have no idea what's going on with this confirmation? I have no experience in doing this to receive my tickets I've purchased?

Date of experience: March 25, 2021
Georgia
1 review
0 helpful votes
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I like it
March 24, 2021

I bought it for my bf he loves it!
I always buy jewelry here and i always love them
They always cute and good jewelry i will keep getting stuff here
Y'all sale is cool cheap price for nice stuff

Date of experience: March 23, 2021
New York
2 reviews
0 helpful votes
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I'm very pleased with the orders that I've received from Designerdiscreet. Their website is easy to navigate I placed my order without any issues. The order was managed quickly and shipping information was accurate. The packaging was very good. I have found their services to be exceptional, will definitely be buying again.

Date of experience: March 22, 2021
Virginia
1 review
0 helpful votes
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Everything came as expected.
March 22, 2021

Earrings are dope. Shine brighter than diamonds. The screw backs can be a bit better but nothing to complain about.

Date of experience: March 21, 2021
Kentucky
1 review
1 helpful vote
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Cloudy
April 20, 2021

Shipping was fast but I bought the 1.45 colorless diamonds. Diamonds were cloudy sent back for a exchange. We will see what happens.

Date of experience: March 21, 2021
Florida
1 review
0 helpful votes
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Good, but not great...
April 20, 2021

Exploring the website and selecting a product was easy enough, but delivery took longer than expected and longer than what was quoted.

When the ear rings that I ordered arrived they were nice, but not quite what was advertised. My local jeweler told me they were at the low end of the classification. So not exactly wrong, but not the quality expected.

Date of experience: March 21, 2021