Shop SuperJeweler.com today for diamond engagement rings, wedding bands, promise rings, diamond studs and more at the lowest prices online!
The company has garnered a mixed reputation, characterized by high product quality and positive customer experiences, particularly regarding the beauty and value of their jewelry. Many customers express satisfaction with their purchases and commend the efficient ordering process. However, significant concerns arise regarding shipping delays and inconsistent customer service, with reports of poor communication and unresolved issues. While some customers appreciate prompt resolutions, others have faced challenges with returns and order tracking. Overall, the company demonstrates potential for customer satisfaction but must address service reliability to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
I love my earrings, exactly what I hoped they would be and arrived faster than expected.
I just receive the ring and it is big and beautiful!
The blue box was really wripped though.
But, inseide light blue box were nice!
I am so happy to get that we received that on
Christmas Eve!
Site can be difficult to move about, waiting to see it product is the real deal or just another retailer peddling bad products as good. Well I have the product in hand and I find that Super Jeweler's
Idea of carat size does not match other vendors. Super Jewerler's version is much, much smaller than their competitors'.
I want to return this product, not satisfied at all
Site can be difficult to move about, waiting to see it product is the real deal or just another retailer peddling bad products as good
At the last minute I realized I needed a gift. I literally ordered a gold chain from Super Jewelers the night of December 22, not anticipating it would even be here before the new year. Much to my amazement, I got a message indicating it would ship the very next day and that I would receive it soon. WOW! The package was delivered the morning of December 24 and I couldn't be more thrilled! The chain is gorgeous, the service was amazing and the price was better than any other place I looked. Super Jewelers will always be my go to place for quality products and exceptional service! Thank you so much for helping to make Christmas special for my family!
From start to finish my shopping experience was flawless. Ease of access to customer service, and tracking my order was awesome. I received my order in time! Especially how shipping has been for awhile. I will be ordering more products in the future. The ring I got my wife is flawlessssssss!
I ordered a necklace and it got to my door the next morning! So fast! Quality seems great as well with competitive price, I'm very happy with my purchase!
I had some trouble ordering via the website. I spoke to Elise and she was extremely helpful placing my order. Maybe my best online shopping experience to date. SuperJewelers does not wait to hear from the customer, they are in front of this transaction every step. Their communication from order to delivery was second to none. I placed the order on 12/23 with free 2 day shipping expected to go out on 12/29. SuperJewelers overnighted my order, at no additional cost, on 12/23 and it arrived at my home on 12/24. The earrings are beautiful and exactly as described. This company has earned all my future business and trust. If you want a great online experience, look no further. Thank you for exceeding all expectations. Happy Holidays, Greg
I bought two gold Singapore 16" necklaces, one from here and one from Zales. The one from Zales is solid gold and 10K. I can confidently say, the extra $100 or so I spent was not worth it. They look and feel identical, besides the yellow hue (I assume from the difference of 10K and 14K).
The earrings were definitely worth the money and they arrived quicker than expected….
My ring came it was very beautiful. It looks just like the picture from your site but better you see all the sparkle and shine.
I love these diamond earrings! They are the perfect size! The diamonds are pretty and they came with an appraisal card. The website was very easy to purchase on and I needed customer service assistance for something else and they were VERY HELPFUL AND NICE! One day FedEx delivery was on time too.
Love it. Prices and easy to use site. Beautiful jewelry at great prices.
I love shopping from you! Everything is beautiful and arrives fast! Thank you so much!
I ordered a gift on the 8th, and did 2 day shipping it showed it would be AT LEAST shipped out by the 15th. When the 15th came around not one update with my order still stuck in processing I talked to multiple representatives who apparently dont all work together? Possibly they work from home im not sure but each time they mislead me with what was going on with my order they told me it was being shipped the next day so it would be the 16th and nothing so I talked to somebody else who said the following monday which was the 20th and to wait so I said sure once again it came around and nothing. I talked to another rep who said a whole different story so the 21st I talked to them about 2est saying this was the LATEST you would be shipping it out and he said it will be shipped out today before 5est so okay cool I figured it was finally being resolved. Come to find out 7est I talked to another rep who said its not being shipped until the 23rd? None of the "service" team is on the same page wasted my time and now I have to source a new gift because they couldn't pull it together. Jason I suggest you learn how to properly navigate your service team so they're all on the same page I would be fine if you guys didnt bs me about my order this whole time.
Price and quality are great; easy ordering process.
Answer: Hi! Please respond with your order number or email address so we can look up your order for you. Thank you!
Answer: Take it to a pawn shop they tell you right away
Answer: They sell both natural and lab creates stones (including diamonds).
Answer: Roger, email me at andrew@superjeweler.com and I will send you a cloth and a jewelry cleaner. Thanks, Andrew
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