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SuperJewelerReviews 2,393

4.5

From the business

Shop SuperJeweler.com today for diamond engagement rings, wedding bands, promise rings, diamond studs and more at the lowest prices online!


superjeweler.com
Founded in 2001
New York, NY, United States
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SuperJeweler Reviews Summary

The company has garnered a mixed reputation, characterized by high product quality and positive customer experiences, particularly regarding the beauty and value of their jewelry. Many customers express satisfaction with their purchases and commend the efficient ordering process. However, significant concerns arise regarding shipping delays and inconsistent customer service, with reports of poor communication and unresolved issues. While some customers appreciate prompt resolutions, others have faced challenges with returns and order tracking. Overall, the company demonstrates potential for customer satisfaction but must address service reliability to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

service
333
value
100
shipping
103
quality
1,367
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56,187 reviews
Connecticut
1 review
0 helpful votes
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Great purchase
December 24, 2021

I love my earrings, exactly what I hoped they would be and arrived faster than expected.

Date of experience: December 24, 2021
Wisconsin
1 review
0 helpful votes
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Beautiful ring
December 24, 2021

I just receive the ring and it is big and beautiful!
The blue box was really wripped though.
But, inseide light blue box were nice!
I am so happy to get that we received that on
Christmas Eve!

Date of experience: December 24, 2021
Virginia
2 reviews
0 helpful votes
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The very, very small stone posing as a diamond
January 23, 2022
Updated review

Site can be difficult to move about, waiting to see it product is the real deal or just another retailer peddling bad products as good. Well I have the product in hand and I find that Super Jeweler's
Idea of carat size does not match other vendors. Super Jewerler's version is much, much smaller than their competitors'.
I want to return this product, not satisfied at all

Date of experience: December 24, 2021

Site can be difficult to move about, waiting to see...
January 18, 2022
Previous review

Site can be difficult to move about, waiting to see it product is the real deal or just another retailer peddling bad products as good

Date of experience: December 19, 2021
Kentucky
1 review
0 helpful votes
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Easy
December 24, 2021

Easy and quick. Delivered less than 72 hours after ordering.

Date of experience: December 24, 2021
Virginia
1 review
0 helpful votes
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Christmas Miracle!
December 24, 2021

At the last minute I realized I needed a gift. I literally ordered a gold chain from Super Jewelers the night of December 22, not anticipating it would even be here before the new year. Much to my amazement, I got a message indicating it would ship the very next day and that I would receive it soon. WOW! The package was delivered the morning of December 24 and I couldn't be more thrilled! The chain is gorgeous, the service was amazing and the price was better than any other place I looked. Super Jewelers will always be my go to place for quality products and exceptional service! Thank you so much for helping to make Christmas special for my family!

Date of experience: December 24, 2021
South Carolina
1 review
0 helpful votes
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6 carat
December 24, 2021

From start to finish my shopping experience was flawless. Ease of access to customer service, and tracking my order was awesome. I received my order in time! Especially how shipping has been for awhile. I will be ordering more products in the future. The ring I got my wife is flawlessssssss!

Date of experience: December 24, 2021
Colorado
1 review
0 helpful votes
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Fast delivery and good quality
December 23, 2021

I ordered a necklace and it got to my door the next morning! So fast! Quality seems great as well with competitive price, I'm very happy with my purchase!

Date of experience: December 23, 2021
Texas
1 review
0 helpful votes
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Diamond Stud Earrings
December 23, 2021

I had some trouble ordering via the website. I spoke to Elise and she was extremely helpful placing my order. Maybe my best online shopping experience to date. SuperJewelers does not wait to hear from the customer, they are in front of this transaction every step. Their communication from order to delivery was second to none. I placed the order on 12/23 with free 2 day shipping expected to go out on 12/29. SuperJewelers overnighted my order, at no additional cost, on 12/23 and it arrived at my home on 12/24. The earrings are beautiful and exactly as described. This company has earned all my future business and trust. If you want a great online experience, look no further. Thank you for exceeding all expectations. Happy Holidays, Greg

Date of experience: December 23, 2021
Alabama
1 review
0 helpful votes
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Beautiful necklace!
December 23, 2021

I bought two gold Singapore 16" necklaces, one from here and one from Zales. The one from Zales is solid gold and 10K. I can confidently say, the extra $100 or so I spent was not worth it. They look and feel identical, besides the yellow hue (I assume from the difference of 10K and 14K).

Date of experience: December 23, 2021
North Carolina
1 review
0 helpful votes
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Amazing
December 23, 2021

Great shopping experience will be ordering again in the future!

Date of experience: December 23, 2021
Ohio
1 review
0 helpful votes
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Highly recommend….
December 23, 2021

The earrings were definitely worth the money and they arrived quicker than expected….

Date of experience: December 23, 2021
Ohio
1 review
1 helpful vote
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My Christmas emerald
December 23, 2021

My ring came it was very beautiful. It looks just like the picture from your site but better you see all the sparkle and shine.

Date of experience: December 23, 2021
California
1 review
0 helpful votes
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Chain
December 22, 2021

The chain it was too tiny and seems to be to delicate that might easily break, besides that everything it's ok

Date of experience: December 22, 2021
Nevada
1 review
0 helpful votes
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So beautiful!
December 22, 2021

I love these diamond earrings! They are the perfect size! The diamonds are pretty and they came with an appraisal card. The website was very easy to purchase on and I needed customer service assistance for something else and they were VERY HELPFUL AND NICE! One day FedEx delivery was on time too.

Date of experience: December 22, 2021
Texas
1 review
0 helpful votes
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Beautiful
December 22, 2021

Gorgeous necklace love how close to the collar the chain is and not too long

Date of experience: December 22, 2021
Arizona
2 reviews
1 helpful vote
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Easy to use site
December 22, 2021

Love it. Prices and easy to use site. Beautiful jewelry at great prices.

Date of experience: December 22, 2021
Texas
1 review
0 helpful votes
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Beautiful necklace
December 22, 2021

I love shopping from you! Everything is beautiful and arrives fast! Thank you so much!

Date of experience: December 22, 2021
California
1 review
0 helpful votes
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Misleading Information Terrible Service
January 21, 2022

I ordered a gift on the 8th, and did 2 day shipping it showed it would be AT LEAST shipped out by the 15th. When the 15th came around not one update with my order still stuck in processing I talked to multiple representatives who apparently dont all work together? Possibly they work from home im not sure but each time they mislead me with what was going on with my order they told me it was being shipped the next day so it would be the 16th and nothing so I talked to somebody else who said the following monday which was the 20th and to wait so I said sure once again it came around and nothing. I talked to another rep who said a whole different story so the 21st I talked to them about 2est saying this was the LATEST you would be shipping it out and he said it will be shipped out today before 5est so okay cool I figured it was finally being resolved. Come to find out 7est I talked to another rep who said its not being shipped until the 23rd? None of the "service" team is on the same page wasted my time and now I have to source a new gift because they couldn't pull it together. Jason I suggest you learn how to properly navigate your service team so they're all on the same page I would be fine if you guys didnt bs me about my order this whole time.

+1
Date of experience: December 22, 2021
Florida
1 review
0 helpful votes
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Delivered as promised, just in time for Christmas.

Date of experience: December 21, 2021
Texas
1 review
0 helpful votes
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Smooth and easy
December 21, 2021

Price and quality are great; easy ordering process.

Date of experience: December 21, 2021