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SuperJewelerReviews 2,393

4.5

From the business

Shop SuperJeweler.com today for diamond engagement rings, wedding bands, promise rings, diamond studs and more at the lowest prices online!


superjeweler.com
Founded in 2001
New York, NY, United States
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SuperJeweler Reviews Summary

The company has garnered a mixed reputation, characterized by high product quality and positive customer experiences, particularly regarding the beauty and value of their jewelry. Many customers express satisfaction with their purchases and commend the efficient ordering process. However, significant concerns arise regarding shipping delays and inconsistent customer service, with reports of poor communication and unresolved issues. While some customers appreciate prompt resolutions, others have faced challenges with returns and order tracking. Overall, the company demonstrates potential for customer satisfaction but must address service reliability to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

service
333
value
100
shipping
103
quality
1,367
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56,188 reviews
California
1 review
0 helpful votes
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It's not what I thought or imagined.
February 2, 2022

I honestly would not have paid $200 for each necklace. Ur ordered 2 have only received 1.

Date of experience: January 3, 2022
Florida
1 review
0 helpful votes
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Perfect Earrings
January 3, 2022

I purchased a pair of 1.07 ct diamond earrings for my wife. I had seen them on sale before and was just waiting for the price to drop again. They were around $500 for a nearly flawless pair of diamonds. My wife loves them and I love the value.

Date of experience: January 3, 2022
California
1 review
0 helpful votes
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Poor Communication
February 1, 2022

Do not buy any Jeweler from the "Super Jeweler" if you entend to give as a Gift. Very Poor Communication. No comminication via Email or Text in regards to shipping. Found out item was being sent back by Fedex to Super Jeweler. Never received and now waiting on a Refund. Let's see if I get the Refund? I had to contact Super Jeweler other then a As stated and a Sorry your Gift is Late card. Poor Communication.

Date of experience: January 2, 2022
Colorado
1 review
0 helpful votes
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Great price but product was so inexpensive for a reason.
January 2, 2022
Updated review

Price seemed right for the quality but comparing to my wife's 1/2 carat diamond earrings, it did not have a same sparkle. Plus it had a yellow tinge.

Date of experience: January 2, 2022

Price is right for the quality
December 2, 2021
Previous review

Price is right for the quality

Date of experience: December 2, 2021
Virginia
1 review
0 helpful votes
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*****
December 31, 2021

Received some information on this item and research it and am very pleased. For the LaCie I thought I was going to be disappointed.

Date of experience: December 31, 2021
New Mexico
1 review
0 helpful votes
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Great ring, but no cleaner!
December 31, 2021

Received a beautiful ring and a cleaning cloth, but no jewelry cleaner, as promised.

Date of experience: December 31, 2021
Florida
0 reviews
0 helpful votes
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In love
December 31, 2021

Amazing ring even prettier in person! Highly recommend!

Date of experience: December 31, 2021
Missouri
1 review
0 helpful votes
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Beautiful Necklace
December 31, 2021

I love my necklace. I thought it was going to be bigger like pic but for what I paid Im very happy.

Date of experience: December 31, 2021
Missouri
1 review
0 helpful votes
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Great deal
December 29, 2021

I elected the layaway option and it's was a smooth process. Shipping was immediate and item was stunning. Not to mention I got these on sale and in comparison to price off sale, I got a GREAT deal!

Date of experience: December 29, 2021
Massachusetts
1 review
0 helpful votes
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I have used super jeweler many times but this will probably be the last, I ordered a ring for my wife that either got lost or not delivered but luckly i put the insurance on it that states hassle free no questions asked so i emailed *******@superjeweler.com and its about two weeks later and still no replacement. Im just getting hassled. Samantha jairam told me it got delivered because the tracking numner says so. Thanks for nothing and hundreds wasted

Date of experience: December 29, 2021
Minnesota
1 review
0 helpful votes
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It was very pretty
December 28, 2021

Luv it And easy to work with and there are so many products to choose from

Date of experience: December 28, 2021
Minnesota
1 review
0 helpful votes
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Gift
December 28, 2021

Beautiful piece full of sparkle
Put smile on anyone's face

Date of experience: December 28, 2021
California
1 review
0 helpful votes
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My wife loved the product. Beautiful set of earrings.

Date of experience: December 28, 2021
California
1 review
0 helpful votes
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Beautiful earrings
December 26, 2021

Ordered these beautiful earrings that were on sale 12/23. They came next day, in time for Christmas. She loves them.

Date of experience: December 26, 2021
Massachusetts
1 review
0 helpful votes
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First Time
December 26, 2021

I found wha I was looking for, good prices, good selection, looks nice, so far so good :)

Date of experience: December 26, 2021
Australia
1 review
0 helpful votes
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I love it
December 25, 2021

Thank you for my necklace. It's perfect! My experience was great. Nil issues at all.

Date of experience: December 25, 2021
Maryland
2 reviews
0 helpful votes
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Earrings
December 25, 2021

Beautiful stone. The metal is fine, but I needed to polish it before I could present it to my wife. Both settings were dusty.

Date of experience: December 25, 2021
Massachusetts
1 review
0 helpful votes
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Shopping experience
December 25, 2021

Order the ring at 7Pm on 12/23/2021. Received the ring at 2PM on 12/24/2021 couldn't ask for better service. The experience was great!

Date of experience: December 25, 2021
Texas
1 review
0 helpful votes
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Get what you pay for, Sometimes less!
December 24, 2021

Its nice I guess... its just very thin hollow gold and not areal diamond!

Date of experience: December 24, 2021
Texas
1 review
0 helpful votes
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Good buy. Quick delivery
December 24, 2021

Easy order. One day service and in time for Christmas!

Date of experience: December 24, 2021