From the business
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SuperJeweler Reviews Summary
The company has garnered a mixed reputation, characterized by high product quality and positive customer experiences, particularly regarding the beauty and value of their jewelry. Many customers express satisfaction with their purchases and commend the efficient ordering process. However, significant concerns arise regarding shipping delays and inconsistent customer service, with reports of poor communication and unresolved issues. While some customers appreciate prompt resolutions, others have faced challenges with returns and order tracking. Overall, the company demonstrates potential for customer satisfaction but must address service reliability to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Easy way to shop high quality jewelry for reasonable prices. The lifetime warranty is the icing on the cake.
I just got them in today and put them in my ears, I love them.
Awesome experience I received my package thank you so much
This is my first ever purchase from super jeweler, the order process was easy, price was great and shipping speed was good. However I'm not happy with the product quality I received. I'm not sure about the quality of these diamonds, they look very cloudy and even CZ's or other cheap stones shine better than them.
Easy ordering through website and my order shipped fast
Super hard to decide! Super easy check out. I ordered on Sunday afternoon and received them on Wednesday! I was super surprised to have gotten them so incredibly quick!
My purchase was delivered securely and fast. The ring looks very nice and as described
Honestly the price was so good I wasn't sure what to expect but the earrings were exactly what I was looking for, a great deal and arrived so quickly!
Quick shipping. Great deals. Nice quality for the price! Thanks!
Bought for our teenage daughter for Christmas, hoping she will love them!
The quality of the earrings is good, I like the way it looks. They look the same in life and even better. Thank you.
The ring I ordered is beautiful! The shipping was fast too. Thanks!
Love it! And good price. She was very happy! And me too!
To be honest… I think the diamond is in worse condition than advertised. I'm debating whether to send it back for a refund.
Easy shopping experience. Will definitely use again.
These earrings were even better than I thought they would be. I'm glad I bought these. I couldn't beat the price
Delivery took nearly three weeks and the when I opened it the necklace chain all tangled! The tangles were so tight that I had to take it to a jeweller's for them to fix!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members