From the business
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SuperJeweler Reviews Summary
The company has garnered a mixed reputation, characterized by high product quality and positive customer experiences, particularly regarding the beauty and value of their jewelry. Many customers express satisfaction with their purchases and commend the efficient ordering process. However, significant concerns arise regarding shipping delays and inconsistent customer service, with reports of poor communication and unresolved issues. While some customers appreciate prompt resolutions, others have faced challenges with returns and order tracking. Overall, the company demonstrates potential for customer satisfaction but must address service reliability to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Ordered these for my wife. I know nothing about jewelry, but from what I see, the earrings look great. They're a Christmas present so the final decision will be my wife's on Christmas morning.
Great communication and quick delivery. Great price too
Quick but not the quality i expected - it was less, the larger stones were dull comlared to the smaller stones
This was for my daughter's birthday and arrived too late so I had to buy another gift.
Ordering was simple, great customer service, delivery was quick, nice looking ring, would use this company again.
I had never ordered anything from SuperJeweler before but saw this deal online and had to give them a try. Great communication via email throughout the order/shipping/delivery process. Even during the holiday season, the order arrived quickly and was just what I hope it would be. Thanks!
Received damaged and wrong product. Customer service was pleasant and immediately sent me a return label. Exchanging the product, hoping to get the correct (undamaged) items this time around.
I am very happy with my beautiful ring. The communications from the company were great, will highly recommend them.
Product was exactly as described and arrived quickly. Great value; excellent service!
Shipping was fast. Price was better than other sellers of similar items. Product description on the website could be improved with more photos and 3D views. The diamond I received for necklace was not impressive and was much yellower for its color range.
I won a necklace on Instagram, I took part and could not believe that it was true, I doubted to the end, but in the end, I received it today. They have everything to be honest and I decided to order something for myself for Christmas.
They were fast at shipping them and they are very shiny and beautiful
They stayed in constant contact to update me on my order.
Great website, very fast shipping and delivery overall very pleased
Pretty diamond pendant, nice chain and super fast shipping. Great value!
No problems with any orders. I did contact Customer Service one time and they expressed concern and made a correction immediately. Very pleased with the products and customer service.
Easy - very easy ordering, payment, fast delivery!
Jewelrey does not look the same on line. It looks a whole lot different when you recieve it. You cant even see it!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members