From the business
Shop SuperJeweler.com today for diamond engagement rings, wedding bands, promise rings, diamond studs and more at the lowest prices online!
SuperJeweler Reviews Summary
The company has garnered a mixed reputation, characterized by high product quality and positive customer experiences, particularly regarding the beauty and value of their jewelry. Many customers express satisfaction with their purchases and commend the efficient ordering process. However, significant concerns arise regarding shipping delays and inconsistent customer service, with reports of poor communication and unresolved issues. While some customers appreciate prompt resolutions, others have faced challenges with returns and order tracking. Overall, the company demonstrates potential for customer satisfaction but must address service reliability to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Great site and great prices. Merchandise is very nice
Easy to navigate and quick checkout.
Karen was extremely helpful on the phone to help me find a ring so I am grateful for her assistance and time she spent with me. However, the ring I ordered was very disappointing. It was clearly NOT a 1.5 Karat ring and overall looked extremely cheap. Although the ring was not what I had expected, I am grateful for the customer service experience. Thank you for an easy return policy.
In the past, I have been pleased with my purchases from Super Jeweler. I do not like these blue diamond earrings and I will be returning them.
Quick, easy, and high quality, the customer service representatives were always helpful
It was easy. They kept me updated during the entire process.
The jewelry I ordered arrived promptly and always looks amazing. I purchased jewelry from Superjeweler, and she really adores it, which is why I chose to buy it with them. I received exactly what I expected, with excellent packing and prompt and secure shipping. I'll buy from you again!
Service was excellent and the earrings are beautiful!
Took forever to receive! Smaller than expected but oh well!
Easy process quick delivery with tracking all the way thru the process.
My wife loves them and wants more and I showed her the site brilliant
This is pretty easy! The website is user-friendly. There is sooo much to choose from, I narrowed my shopping to the stuff on clearance or on sale. Once something appealed to me, I added it to my cart, checked out, and waited for it to arrive in the mail. It arrived in a mailer that didn't indicate something expensive was in it. Inside, my earrings were inside a Tiffany colored box tied closed with a bow. Super cute! The presentation was gift-giving ready!
The product I received is so much smaller then I expected based on pictures provided by site. I don't think I will order again from this site.
The financing plan made it easy for me to have an automatic pymt that is so low that it doesn't hurt my budget and allows me to buy beautiful jewelry that I could not afford to pay full price in one payment.
Very easy to filter out what I want to look for on the website plus the prompts to complete the purchase were no fuss and easy.
Paying for a beautiful piece of jewelry with SuperJeweler layaway option was way easier than anticipated. And affordable! I was able to buy something that I otherwise would not be able to pay for in one lump sum. Fabulous.
I found a good deal from Brads deals and bought what I was looking for.
I ordered my engagement ring on Feb 9th. It was prepared by the jeweler and I received a message on every step they took. I got the ring on Feb 14th and it blew me and my now fiance away. It is beautiful and the price was right on point with my budget. I love all the options they give you and I will send everyone I can to Superjewelers. Thank you, Thank you, Thank you
Terry, TN
Took over a week with overnight shipping finally got the item
Website very easy to use. Got an amazing discount on what beautiful earrings. Very clear communication as items were shipped and delivered
Superjeweler's has the best price and shipping is fast. The product as described.
It was a nice experience, kind of a bit too many texts can't be buying things daily though can't really afford it. Earrings nice though
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members