From the business
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Super.com Reviews Summary
Super.com has a rating of 3.6 stars from 2,181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 10th among Hotels sites.
I reserved a Hotel room at San Francisco for 5 nights,. Expedia and Hotwire were showing total cost $1282.00 including tax AND resort fee. While Super travel was showing $1202.99 eincluding tax AND "fee". So I assumed by "fee" they meant resort fee. After reservation I tried to contact them to verify BUT there is no way to contanct them. Then I called the hotel and they said they do NOT know. Eventually the hotel charged me resort fee of $168.85. That essentially means they collected resort fee from me but did NOT pay it to hotel. Stay away from these thieves.
Held my booking for ransom and was unreasonable with assisted after hotel approved for this company to modify all foreign agent kept doing repeat the same crap over and over. Now if I would have paid extra money when I book then they would modify the reservation. It ashamed how people are so greedy. HOPE anyone reading this choose different alternative like Expedia or anyone but them.the customer service line would never let you talk to anyone so I hit hotel option and that when a person finally answer. Total was of time and I out of money cause I use this useless company
Hi there,
We are truly sorry to hear about your experience, nonetheless, we kindly ask you to elaborate on what was the issue with your reservation.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
I paid $71 on the 21st for a one night hotel. Just to get told when I got there that it was canceled by super travel. Wth! And now it's Saturday and I'm still being told I have to wait for my refund. Why? It's my mo ey you took now give it back andi will never use this company again they scams
Hi Lira,
We are truly sorry to hear about your experience.
As we cannot identify your booking through this review we ask that you reach out to our Support team. One of our live agents would be happy to look into this further as soon as possible.
All our contact information is available on the app and site:
https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel
SCAM SITE! DO NOT USE! Terrible customer service, poor communication
Asked to change a date (not even a refund) as I had to head out of town because I was told that my mom was hospitalized. Not worth saving $10 or $20.
Hi Rodolfo,
We are truly sorry to hear that you had trouble with your reservation and wish your mother a speedy recovery.
We can assure you that we are a legitimate company. We've been featured in the New York Times, SmarterTravel, Conde Nast Traveler and dozens of other press outlets.
We kindly ask you to review the Terms & Conditions on our website, so you can get a better understanding of the policies of your reservation and the scope of our services.
Policies are not set by us but rather set by the accommodation and only with their permission, we can override those policies.
We hope we have clarified your doubts and concerns.
I am a manager at a Hotel and this company has sent multiple people to our hotel advising they had reservations with us. But this is not the case. There never and I mean never is a reservation. We have called an tried to get them to stop but they still do not stop. Please, call the hotel to confirm the reservation. Actually call to see if the Hotel even takes reservations from Super Travel. It could save you Money as they do not refund.
Hi Brandon,
Our hotel rooms are sourced from different partners, to get our customers the best rates, and what makes us special is our access to exclusive deals which are only available through direct messaging.
It is just that, unfortunately, some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.
When in need of assistance, please reach out as soon as possible so we can assist. One of our 24/7 live agents will be happy to assist you.
All our contact information is available on the app and the site:
https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel
They booked the wrong date charged $13 extra for cancellation fee upon booking and denied refund, when I called directly to Super Travel they hang up on me called back and they just simply hang up again. I am ripped off by them what a scam do not book with Super Travel do not let this happen to you
Hi Marlene,
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
I tried to cancel my reservation and the motel said it would be fine since it was 48 hours in advance that I wouldn't be charged but I went through this app somehow and they wouldn't let me cancel or refund my money, I even asked if I could change the booking through them so they still get paid but they wouldn't do it. I think it's BS that the hotel was willing to cancel the reservation without charging me but this site wouldn't and charged an extra $80 for taxes or whatever on my bill. I would not recommend this site to anybody they do not work with you at all no matter the circumstances. No other website has no cancellation and extra fees it's a scam.
Hi Loni,
We are truly sorry to hear about your experience.
As we cannot identify your booking through this review we ask that you reach out to our Support team. One of our live agents would be happy to look into this further as soon as possible.
All our contact information is available on the app and site:
https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel
On a trip to South America they overcharged me more than $200 dollars. Won't accept any kind of disputes. I have proof and copies. No real person to talk to. Th BBB WILL BE NOTIFIED. NEVER USE THIS PEOPLE. THEY WILL RIP YOU OFF
Hi Pat
We are truly sorry to hear about your experience.
As we cannot identify your booking through this review we ask that you reach out to our Support team. One of our live agents would be happy to look into this further as soon as possible.
All our contact information is available on the app and site:
https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel
They didn't answer the phone until after 30 minutes said someone would call me back in 45 min no one ever did I had to call back 3 hours later then someone called back an hour later & explained that a double king room means one king bed so she couldn't do anything else for me she just didn't care I would recommend never using this agency they're terrible kids are on the floor now
Hi Nunya, thank you for reaching out.
We are truly sorry to hear about your experience.
As we cannot identify your booking through this review we ask that you reach out to our Support team. One of our live agents would be happy to look into this further as soon as possible.
All our contact information is available on the app and site:
https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel
Made reservation days in advance show up to the hotel they dont have my reservation. Called customer service they tried squaring it away. Hotel acknowledged theres a reservation but their payment was declined. Trying to get a hold of them been waiting for an hour
Hi Jonathan, thank you for reaching out.
We are truly sorry to hear about your experience.
As we cannot identify your booking through this review we ask that you reach out to our Support team. One of our live agents would be happy to look into this further as soon as possible.
All our contact information is available on the app and site:
https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel
Book directly through the hotel because you cannot get a refund within 1 week of your arrival. From my experience, this was a very costly mistake!
Hi Kim,
We are truly sorry to hear about your experience. We kindly ask you to review the Terms & Conditions on our website, so you can get a better understanding of the policies of your reservation and the scope of our services.
Policies are not set by us but rather set by the accommodation and only with their permission, we can override those policies.
Unfortunately, the only exception to deviate from the original policy of your booking would be if you had reached out directly to the accommodation, and they send you our way because you have reached an agreement. In that case, you must ensure you get written confirmation that they will discount or refund your stay, outlining the date of stay and guest name.
We hope we have clarified your doubts and concerns.
Sie haben mir geholfen, ein Hotel zu einem Sonderpreis zu finden, danke dafür...
It was very easy to book with this site, they gave some of the best rates that I saw for the hotel in which I stayed I will def use them again to book
I used this site as Snaptravel now supertravel. I was concerned as it was a great deal. It was refundable and I was able to confirm with the hotel. I was still doubtful but when I got to the hotel everything went smoothly. I was on a lower floor than my sister who paid full price. But otherwise comparable room. This was my only booking but since then I've booked another. I will post if there is a problem.
This website deceives customers into believing it is the cheapest option only to markup the price by 21% at the time of purchase. They sneak this charge on your bill by bundling it with the taxes under a row called "taxes and fees". I attached the screenshot of my conversation with them.
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
I made a reservation for the Wooley Hotel in Denver the day before travel so I was pretty certain of the dates. I received an email confirmation but did not check it until I arrived at the hotel. I was for the following week. I called Supertravel and after a wait was told by customer service there's nothing they can do unless I pay $80 dollars. They did however feel my pain, would be upset just like me etc. A week later the room went empty. Customer service reached out to find out more but about 72 hours later they informed me that my window for responding was over. I wrote but they responded: sorry, the window is over and we're not paying attention to anything you write. That is remarkable.
Hi Mitchell,
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
Listen to the reviewers! We got to our hotel… and they said the company never sent them the money and that they had no contact number… we had traveled far and had to double pay for a hotel! Screw this company!
Hi Matthew,
We are truly sorry to hear about your experience.
As we cannot identify your booking through this review we ask that you reach out to our Support team. One of our live agents would be happy to look into this further as soon as possible.
All our contact information is available on the app and site:
https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel
Hotel booked through this service was a dump, Days Inn Mooresville NC. Attempts to contact Super Travel were unsuccessful. Chat, text, email, phone calls all went un responded to. Only successful communication was an automated message, text, asking me to rate their service. Needless to say the rating is less than poor...
Hi Luther,
We're sorry to hear that the accommodation did not meet your expectations. Because we're a 3rd party booking service, the standards of the hotel and the availability of their amenities are out of our control. This also applies to their staff behaviour. In cases like this, we have found that it is most effective to take concerns directly to the hotel management.
Please refer to this article for more information:
https://help.super.com/support/solutions/articles/48001209667-what-happens-if-i-don-t-enjoy-my-hotel-stay-
I paid at booking. The money was removed from my account. I got to the hotel only to find out they never paid the hotel.
Hi Cathy, thank you for reaching out.
We are truly sorry to hear about your experience.
As we cannot identify your booking through this review we ask that you reach out to our Support team. One of our live agents would be happy to look into this further as soon as possible.
All our contact information is available on the app and site:
https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel
It has taken many phone calls to Super Travel to cancel my reservation. The hotel was Best Western but the cancellation had to go through Super Travel. I have never had such a terrible and exhausting time trying to cancel a reservation. I'm still awaiting the refund. It felt like Super Travel wanted to make it very difficult to cancel and they had hoped they could bully me into not canceling. I will never go through Super Travel/Snap Travel again.
Hi Patty, thank you for reaching out.
We are truly sorry to hear about your experience. We just wanted to let you know that each reservation comes with it's own cancellation policy, and if the reservation you booked is non-refundable we would still have to undergo processes and coordinate with the hotel and our travel partners to negotiate your request.
As we cannot identify your booking through this review we ask that you reach out to our Support team. One of our live agents would be happy to look into this further as soon as possible.
All our contact information is available on the app and site:
https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Motahar,
We are truly sorry to hear about your experience.
As we cannot identify your booking through this review we ask that you reach out to our Support team. One of our live agents would be happy to look into this further as soon as possible.
All our contact information is available on the app and site:
https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel