From the business
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Super.com Reviews Summary
Super.com has a rating of 3.7 stars from 2,182 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 10th among Hotels sites.
Using this site was very fast and easy. Prices etc...clearly laid out.
Booked our room for a ridiculously low price. Upon arrival, just provided my ID to the hotel and was told yhe reservation was all taken care of. Did not need to present credit card even. Only ID. Would definitely use Super again!
We were looking for a site through which we could book accommodations in Las Vegas. Super.com was the best value but, more importantly to us is that the site was easy to use and check in at the resort was smooth as glass. Using this site again!
Booked a room, no confirmation sent. I called the credit card company and the charge was on my account. Had to call the hotel directly to confirm I had a room.would not use their service again.
I always feel safe, the room is always clean, and I am close to everything. And management is friendly.
I don't know how I stumbled on super but I'm glad I did. Legit saved me $50 on our last minute hotel booking. I'll definitely be using them for my future bookings.
Very good website. Excellent price we paid. Will use again.
I usually do not use third party dealers for travel (flights/hotels) because I would rather deal directly with the airlines and hotels.
However, Super.com rates are so phenomenally low I can't resist! Quick, easy and specials on top of specials. I get 3-4 star hotels (big reputable chains) for Pennies on the dollar.
I'm extremely disappointed with Super.com's service due to a duplicate order that resulted in my payment being processed twice on their platform. When I contacted Super.com to request a refund for the double charge, I encountered a frustrating and convoluted process. First, when I requested a refund, they asked for documentation, such as an email from the hotel authorizing the refund. After obtaining this, they changed their requirements and asked for a "notarized" or "certified" document from the hotel. However, the hotel told me that they could only provide this to the third party who made the booking. Although the hotel approved the refund for the duplicate order, Super.com refused to contact the hotel directly to obtain this information, leaving me stuck in a bureaucratic loop and paying twice for one room. Due to their lack of transparency in the refund process, I would not recommend this service at all.
Hello Ana,
Thank you for bringing this to our attention.
It's crucial to note that our ability to override the hotel's decision on refund approvals is limited. If someone has directly communicated with the accommodation through written correspondence, we require that to proceed further with the request.
However, we have procedures in place to minimize these negative impacts. We are committed to helping you within the scope of our policies. In this case a full refund was processed back to your account and it usually takes 3 - 5 business days to reflect.
We value your choice to use Super.com and are here to support you in any way we can.
Regards
I searched several travel sights and never heard of Super until I gave it a shot and got the best hotel price. Thanks Super.
I used this website to book a hotel for my son's tournament and believe or not it got me a better rate than the one initially offered by other platforms.
I have booked twice using this site and I have zero complaints. Lowest price and no troubles when at the hotel.
I accidentally booked the same hotel twice on the same night. I tried to change the one night and was told I could not make any changes to my reservation. So super travel will get paid twice for the same room. I will never use them again and I would advise anyone trying to save a few bucks SUPER TRAVEL will not save you any money only take it from you. Terrible company with Terrible customer service.
Hi Scott,
Thank you for reaching out and flagging this to us.
We can assure you that the Order Id you shared is for only one reservation and we do not see any duplicate booking for the same hotel and night. It may have been a pre-authorization and after an unsuccessful reservation process the charges get dropped automatically.
If you require further assistance, please don't hesitate to reach out our Support team. Our 24/7 live agents are ready to help. Simply select the 'Chat with us' option in the Help and Support section of your Profile.
Same Hotel which were costly on other hotel booking websites are found cheaper on this website
We were looking to book a last minute hotel, checked our employers recommendations, searched google for deals, but the best prices at the same locations was thru Super.com. Will use them four next adventure for sure!
The staff is very friendly. The room and common areas are very clean. The breakfast was amazing! The cute little waffles are fun! I was most impressed that the eggs were not rubbery like most buffet style places.
Used this company to book a room at a hotel for a personal trip. Not the best rate but good. Requested a first floor room. Arrived at the hotel to check in and was told that they had my reservation but did not have any rooms available. Had to find my own accommodations at the last minute. Called to complain and got nothing. Had to dispute their no refund charges with PayPal. This company is not to be trusted and might be a scam. Don't say you weren't warned.
Hi Stephen,
Thank you for reaching out and sharing your experience regarding your reservation. Please understand that as a third-party online booking platform, certain incidents outside of our control may occur in the travel industry. However, we have procedures in place to minimize these negative impacts.
To provide you with more effective assistance, kindly send us your information via email at corporate@super.com. A representative will contact you at the earliest opportunity. We appreciate your understanding and eagerly anticipate the opportunity to address and resolve this matter for you.
Thank you for your cooperation!
Very good, helpful and uncomplicated. It wars the cheapest offer. So we are happy with this Super.com
Beware super will advertise lowest rate
Then say your additional charges are for hotel tax
But then hotel says you still have to pay tax as they did not receive it from super
They are scammers and you pay more for them
Hi Mike,
Thank you for reaching out and sharing your feedback. We understand that encountering unexpected fees can be surprising. It's important to note that hotels often have standard practices of charging a mandatory deposit and/or resort fees directly to guests.
We aim to be as transparent as possible with our listings. The room rate is prominently displayed, and additional hotel fees are detailed in the "About" section of the hotel card, as well as in the hotel's terms and conditions – both accessible pre-booking. Post-booking, these details are also included in your voucher and payment receipt. Please remember, that these fees are not levied by Super Travel but are standard charges from the hotel. We provide this information upfront to help our travellers make informed decisions. If you have any further questions or need assistance, we're here to help and ensure your travel planning is as smooth as possible.
Regards
L'ho scoperta per caso, avendo avuto una brutta esperienza con altra. Ottimo ti sarò fedele
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Steve,
Thank you for reaching out and sharing your feedback.
Please note that for instances where a booking is successful, we send an automated confirmation email. In some cases, the email may end up in your Junk or Spam folder. It is always good to check over there to ensure you are not missing anything. In instances where the booking doesn't successfully go through, no charges are incurred. Instead, an authorization hold or pre-authorization is initiated, reflecting as pending in your bank transactions.
To provide you with more effective assistance, kindly send us your information via email at corporate@super.com. A representative will contact you at the earliest opportunity. We appreciate your understanding and eagerly anticipate the opportunity to address and resolve this matter for you.
Thank you for your cooperation!
Regards