From the business
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Super.com Reviews Summary
Super.com has a rating of 3.7 stars from 2,182 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 10th among Hotels sites.
Very nice booking experience. Quick and easy transaction. No complaints what so ever.
10+++ Fácil de usar, buenos precios, me gusta el servicio por WhatsApp
I didn't mind giving a tip but was a little bit taken aback by the time I thought £1 is ok for a tip it was too late. It would be quite appealing to give a tip if you change the statement to something like (would you be willing to give a £1 tip or please kindly leave a tip if you may. Thanks)
Companies like this should not exist. Sad how u guys try to screw over customers. Booked a room threw website Hotel could not find reservation. So i had to pay again.
I booked an hotel stay through the super.com website for a business trip. While the booking itself went well and I encountered no issues at check-in, everything that followed was an issue.
Being this a business trip, I needed a receipt from the hotel. Once I got it, I realized that the price that I had paid on super.com was about 40$ higher than the hotel invoice. I understand that some of these might be service fees, but even the fare for the night was not the same, being about 20$ more expensive on super.
Secondly, I needed an invoice that shows my credit card information (last 4 digits). I contacted the support center and I got sent a link to access the invoice - the same link that you already get in the confirmation email. Which tells me that either the person from the support (shoutout to Kevin) does not understand what "I need an invoice that shows the last 4 digits of my credit card" means, or that he thinks I am stupid. Kevin then proceeds to tell me which are the last 4 digits of the credit card but still refuses to provide me a receipt that shows that info, and while I ask if there is any alternative method, he very rudely just shuts the chat down.
Finally, if you fall under some tax exempt, they do not refund you.
They also do not provide any reasonable explanation for why they cannot do something, beside saying they cannot.
Hi Alessia,
Our hotel rooms are secured through various partners, as well as wholesalers, enabling us to offer competitive rates. What sets us apart is our access to exclusive deals.
While the hotel may provide you with a folio for your records, the invoice you received at the time of booking serves as the accurate documentation detailing the breakdown of your charges for the purchase.
The price on the folio is not the retail price for the customer but rather what the hotel negotiates with our travel suppliers. They add their fees to us and we add a small margin to cover the costs associated with running a business. We're proud of having the lowest prices around — saving you money on hotels so that you can spend more on the rest of your trip!
We hope we have clarified your doubts and concerns.
Easy to navigate and book, affordable rates.
Great experience
I would relate them 0 or - if I could. I canceled my reservation that I paid for cancelation insurance and instead of canceling my reservation they charged me again so no I have X2 charges on my visa of $987.34 for a hotel I'm no longer able to attend as my vacation plans changed. Do not use this booking website. I will be calling Visa fraud department and getting charges Removed. Book with hotel instead of this scam site.
Hello Brandon,
Thank you for bringing this to our attention. Please understand that as a third-party online booking platform, certain incidents outside of our control may occur in the travel industry. However, we have procedures in place to minimize these negative impacts. We are committed to helping you within the scope of our policies. In this case a full refund was processed back to your account and it usually takes 3 - 5 business days to reflect.
We value your choice to use Super.com and are here to support you in any way we can.
Regards
Do not book through this company. They are a complete scam. BEWARE...
Hi Lee,
Thank you for reaching out to us about your reservation.
In this instance, we see that you've initiated the chargeback process, which means that you've disputed this claim with your bank or payment provider, and we no longer can take any action on this matter.
We have a dedicated Chargeback team that will be gathering all supporting documentation and submitting it to the card processor for mediation. From now on, any resolution or updates must continue through your financial institution.
We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.
Regards,
The app is easy to use and it's nice to be able to see all of your vacation reservations on one app
Fast easy and reliable I like everything about it. Had no problems or issues. Just like I expected.
I booked with them and went to the hotel only to find out they don't accept same city residents. They wouldn't give me another hotel they wouldn't give me my money back. They are complete scammers! Don't use them it will be a mistake
Hello,
Thank you for bringing this to our attention.
Please understand that as a third-party online booking platform, certain incidents outside of our control may occur in the travel industry. However, we have procedures in place to minimize these negative impacts.
We are investigating the details of your reservations at this time, especially regarding your concerns about the property not allowing same city residents. We'll keep you posted on progress!
Regards
Booking with Super.com was super as it's name. Thanks.
I was charged by both the hotel and Super. I have submitted a ticket via Super.com and provided the receipts and proof I was double charged. I was told this would be resolved in 72 hours and after two weeks they have still not resolved the issue.
Sae your money and book direct with the hotel! Lesson learned!
Hello Jarren,
Thank you for bringing this to our attention. Please understand that as a third-party online booking platform, certain incidents outside of our control may occur in the travel industry.
However, we have procedures in place to minimize these negative impacts. We are committed to helping you within the scope of our policies. In this case a full refund was processed back to your account and it usually takes 3 - 5 business days to reflect.
We value your choice to use Super.com and are here to support you in any way we can.
Regards
Highly recommended! Quiet, relaxing, five star service, staff could not do more for us. having breakfast there too was a delightful end to our stay at The Pullman in Brisbane.
That was easy, quick, fast, just one word: Super.
The price was the better so why not try a new one, and the easiness was helping to go
Great! Very easy and good deal! Only took minutes to navigate and the prices were very good compared to other sites.
SUPER FACIL, CON UN INCREIBLE PRECIO, NO ES FACIL ENCONTRAR ESTOS ´PRECIOS...
Very easy booking experience, best available rates with taxes included
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nene,
Thank you for bringing this to our attention.
Please understand that as a third-party online booking platform, certain incidents outside of our control may occur in the travel industry. However, we have procedures in place to minimize these negative impacts.
We are investigating the details of your reservations at this time, especially regarding your concerns about the property not having your reservation. Our team is committed to resolving this efficiently. We'll keep you posted on progress!
Regards