From the business
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Super.com Reviews Summary
Super.com has a rating of 3.7 stars from 2,181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 10th among Hotels sites.
I booked a hotel on Super.com and even purchased the insurance. After looking at multiple reviews of the hotel I booked, I decided it wasn't quite the hotel for me. I went on to Super.com and tried to cancel and receive a refund on my reservation due to a "change in the organisers schedule." In other words, I (the organiser) decided I don't want to stay at this hotel based on online reviews. My request was denied and their reasons for a "valid" reason to cancel are absolutely ludicrous. How in the world does one provide a change in schedule with some sort of "proof?" It's similar to requesting to cancel because I know I'll have COVID prior to my hotel stay. I also called their phone at *******577 only to be transferred to someone who could not help me, and who had clearly heard of similar frustrations before.
This company is a scam, and regardless if you got a great deal on a room, there is something to be said about customer service, of which this company is lacking.
We were in a foreign country and needed a safe and clean hotel close to the airport, Super.com popped up as a purchase option. It was easy to sign-up and the payment process and hotel reservations were prompt and succinct.
Rommel from the live chat is a nightmare and doesn't want to help at all, I had two separate bookings, one booking has a clear statement for the resort charge at the bottom of my booking confirmation, but the other one doesn't have this information at all, and I was overcharged nearly $100, and Rommel just seems not interested in helping me figure out what's wrong, this is definitely misleading
Hi Michael,
Thank you for reaching out regarding your reservation. We understand that encountering unexpected fees can be surprising. It's important to note that hotels often have standard practices of charging a mandatory deposit and/or resort fees directly to guests.
We aim to be as transparent as possible with our listings. The room rate is prominently displayed, and additional hotel fees are detailed in the "About" section of the hotel card, as well as in the hotel's terms and conditions – both accessible pre-booking. Post-booking, these details are also included in your voucher and payment receipt.
Please remember, that these fees are not levied by Super.com but are standard charges from the hotel. We provide this information upfront to help our travellers make informed decisions. If you have any further questions or need assistance, we're here to help and ensure your travel planning is as smooth as possible.
Got a hotel in short notice. Booking was easy, pricing was great. Thought it might be a scam but when I got there, the concierge had my info and checking in was seamless.
I felt like a stripper was servicing me with her mouth while play with your tits and finger that tijh $#*!
I already hate technology. I will never attempt to use this garbage site again. I was sent to super.com through rakutan and tried to book a hotel over 20 times! It constantly timed out and kept giving me the message: we're sorry your session has timed out with me furiously trying to fill out the information. Most of the info I tried to have ready in copy and paste or auto fill and it still wasn't enough time before session timed out, probably under 1 minute. I was literally going to smash my computer. So much extra stress trying to book a stupid hotel room. But thank goodness I checked reviews and found out it's not just the original booking session that's terrible, it's also your entire service. Lucky for me I didnt have as horrible an experience as everyone else losing hundreds of $ or showing up and not even having a real booking. Your company should be ashamed of yourselves. Shut down your site, it's $#*!ing garbage.
Hi Monika,
Thank you for your valued feedback.
There are a few things that might be preventing you from completing your purchase. We'd like to start by advising you to clear history, cache, cookies, etc. for the browser. The most common booking errors are entering an incorrect billing address, expiry date, or CVV code (the security code on the back of your card). If you receive an error message while booking, first double-check that your details are entered incorrectly. If the error persists, we recommend that you contact your financial institution for assistance.
In select cases, the booking error may occur because your booking checkout expired (e.g., someone else bought the room etc). To fix this, please refresh your page, proceed to the original hotel page and re-select the room of your choice. If the error persists, we recommend waiting a few minutes for the rates to refresh.
Regards
It was the easiest checking I've had when using a travel app & an excellent hotel! Not a cheap roach motel filled w drug afdicts. I asked for late check out they said no problem & free of charge. Unlike thoe crappy hotels that want to charge you $25 for late check out. I'll definitely use this app in the future
Super.com had the best price. It was one of the first links and I went with it
I have only used it twice so far but I'm going to use it again this week. Both times I got the absolute best rate that I could find anywhere both times over $50 cheaper than the apps I was looking at. I would use it every time.
Super easy to use and cheapest rate out there. Spent time looking at the competition but these guys are in the lead!
I have used Marks services on 2 occasions first one he saved me from buying a problem.
He is thorough in his inspection and gives great customer service would not hesitate in using super inspect again
I called the hotel directly and was quoted a price for the night, then went to super.com and reserved the same exact room for $30 per night less!
Great experience booking and got a good rate. Hotel itself was outdated but no fault of Super.com
I had never heard of this website, so was skeptical. I was at the counter of my hotel and the best the offered was $124 a night. I thought it was odd Super offered the same room for $88/night. I thought I was getting scammed somehow, but I trusted it. I booked and the women at the counter informed me she received my booking.
With that said, legit. Definitely try this to save a little cash.
Easy booking, Great price we received from Super.com. I will use this site again
Easy to book with Super.com. Cheaper than other booking platforms.
We booked through this site which was a simple, concise process. The hotel was exactly as described and we had a very enjoyable stay. I would definitely recommend using this site and will use it again for future trip hotel bookings.
Booked A Hotel Through Super Website, Forgot To Book A Room, Only To Find Out Rooms Were Less Expensive In Person.
Hi Arturo,
Super.com provides amazing deals that you usually won’t find online. However, we understand in this case you might have found a lower rate as the check-in was within the next 48h/24h, and sometimes hotels lower the rate even more to avoid a large number of empty rooms.
Thank you for sharing your experience and we appreciate your patience. Your feedback is invaluable to us, as it guides our continual improvement and growth.
Regards
Paula and Joseph are very friendly, professional and provide excellent customer service! The hotel was very clean and accommodating.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Thomas,
Thank you for reaching out to us regarding your reservation.
Rest assured that we are a reputable and genuine company. Our credibility is affirmed by our features in esteemed publications such as the Financial Times, Forbes, New York Times, SmarterTravel, Conde Nast Traveler and dozens of other press outlets.
Regarding your booking, it's essential to differentiate between the type of reservation selected. You have chosen a Non-refundable rate, which comes with a more restrictive cancellation and refund policy. However, you have the option to extend this policy to make it more flexible, which allows for refunds under specific conditions.
You can find more information about the Enhanced Refund policy by visiting the following link:
https://www.refundable.me/extended/en/
We hope this clarifies the reservation policies for you.
Regards