From the business
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Super.com Reviews Summary
Super.com has a rating of 3.5 stars from 2,178 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 11th among Hotels sites.
This was a very pleasant experience to book this room hassle free
Merci pour la facilité a réserver de bon deals dans de bons hôtels
I had an great experience with the website and getting rewards.
Very easy to navigate with plenty of relevant search filters. Best prices and helpful images.
I'm very Happy with Super.com it makes my trip more economical by finding a good hotel at a reasonable price
I came to this website as a new customer and was able to check out in less than 5 minutes, which was great! The website was considerably less then other sites as well. The only criticism I have is that they should list the amount of the deposit and any other fees in bold, where they can be seen and considered before booking.
Very easy site to use and prices were perfect. Will be using again!
I find you site a bit complicated and difficult to navigate-- wiht no one in customer service to call for help. And generally while I'm trying to find information rates are constantly changing getting more expensive. So I always feel the need to rush to book without the ability to find the info I need, including how to apply my rewards, cashback and Super+ benefits. It happened again on the reservation I just made with confirmation number B_*******. Confirmation number B_******* is for my 2nd hotel booking in the last week. I want to apply my rewards from my prior stays but couldn't figure out how to. Please help and apply to my Confirmation Number B_******* together with any other Super+ benefits that should have been applied given my Super+ Account. Thank you! Please confirm receipt and how my reservation amount was adjusted. Thanks again,
Julia Johnson
Their site froze when I tried to pay. I had to launch a new session to get the site to respond. After booking, I was charged twice. They refuse to refund me, saying both bookings (for the same hotel for the same night) are non-refundable. I ended up having to dispute thru my bank. I will never use them again!
Thank you for reaching out and sharing your experience with us, Chris. We appreciate your patience as you navigated the situation with the booking process. Our internal support team is actively reviewing your case to ensure a thorough investigation, and they'll be reaching out to you directly with feedback. Your satisfaction means a lot to us, and we're committed to promptly resolving this.
Every time I book through Super.com I always get the best rates possible. The only thing I can't get to do is to book through the app, but online booking works fine. Wish I could do it through the app though, but it doesn't have the option to verify through WhatsApp.
After booking, they tell me it is a non-refundable booking, even though I KNOW I selected no such option. Imagine losing a family member and then being told "Oh too bad, we see here this is a non-refundable booking. That's why our rates are so low!" Scumbag scammers.
Hi Daniel, thank you for sharing your concerns. We truly empathize with the difficulty of facing such unexpected situations. We aim to ensure clarity in our booking options, and your feedback is important.
Your case has been escalated, and our internal support team is actively reviewing it. They will get back to you directly with an outcome. Please know we’re here to provide the support you need during this time.
I needed to change a booking date. It was impossible to contact anyone regarding this issue. I had to make an International call that I was on hold for 20 minutes with no resolution.
Thank you for reaching out and sharing your experience. We understand the importance of being able to easily modify travel plans and the challenge you faced trying to contact us. We're here to assist and would like to look into this for you.
Please reach out to us again directly or via chat on the Super.com app, and we’ll do our best to resolve your issue promptly. Your satisfaction is important to us, and we’re committed to providing you with the support you need.
Unless you want them to steal your money just go directly to the hotel and book. I was refused my hotel room that I paid a week for and refused a refund. Whatever lie they post in response to this please ignore
Hi, thank you for reaching out and sharing your experience, Clint. We're aware of your situation and our team has been in touch regarding the issue you faced with your hotel booking. We understand your concerns and appreciate your feedback. If there's anything else we can assist you with, feel free to reach out. We're here to help.
Less than 1 star! Booked a 1-night stay with the insurance that stated No-Hassle/worry-free 100% refund. And 10 hours later, I need to cancel due to a family concern. They push you to a broken process that wants your BANK ACCOUNT information, even if you used a credit card. I refused to upload that information, so I went to chat, and they said that is their process, then they discontinued the chat. I tried to call them, but the phone number is no longer in service. Then I did some research on Reddit and found another number that worked, but they still will not refund my "no-hassle/no worry" insured stay for any reason. The insurance did not work; they wanted "proof" and a doctor's note (ummm, HIPAA?) to confirm. The lady kept pushing back and said that it's their process to obtain my bank account information. I asked her if she would feel comfortable giving her bank account information if she used a credit card, and she wouldn't answer the question, because she knows that's a bit shady. Then they signed me up for some $15/month membership that I did not sign up for, and that was incredibly difficult to cancel as well. Their process was broken, and you had to talk to someone for 20 minutes to get it cancelled. Lastly, there is a high potential for them to double charge you, as I have seen on my PayPal report, but I am waiting to see if it processes. DO NOT USE THIS COMPANY! Learn from my $250 mistake.
Hi Dawn, thanks for giving Super.com a try. We’re proud to offer valuable travel deals and benefits through Super+ membership, as well as optional protection like Enhanced Refunds for added peace of mind.
Our Enhanced Refund coverage follows specific eligibility criteria, and the refund process is handled by a specialized team. While certain details are required to complete refunds securely, your information is never shared and is only used for authorized processing.
It also looks like a Super+ trial was started during your booking, which unlocks exclusive rates and perks. The membership has since been canceled, and we appreciate you taking the time to explore what we offer.
We understand your experience didn’t go as expected and appreciate the feedback. Our team is always working to improve and ensure every step of the process is as smooth and transparent as possible.
My husband signed up and they charge his card twice and also charged my card that was never given to them. How they got all of this information, that wasn't given to them, is scary.
Hi Jodi, thank you for sharing your experience with us. It sounds like your husband has signed up for the Super+ membership, which is fantastic as it unlocks valuable savings and rewards. When booking through Super.com, selecting the more affordable option enrolls you in our membership program, which provides extensive benefits and is why the fee appears.
Regarding the charges to your card, if your card information was never provided, we kindly ask you to reach out to us directly or via chat on the Super.com app with images showing the charges. Your security is our priority, and we're here to help resolve this issue by ensuring it is reviewed thoroughly. We’re committed to providing a positive experience, and your satisfaction is important to us. Please don’t hesitate to contact us for any further assistance or clarity.
This app is a scam. I recently used to book a hotel for travel the whole time believing I was booking a room at the quality Inn after each hitting view hotel information seeing the hotel and address of a hotel. I was happy to book after putting in my credit card number. I got a text saying thank you for booking super 8 they refused to refund the money, even with pictures showing I was booking for the quality inn this is definitely a scam and false advertisement.
Hi Crystal, thank you for reaching out and sharing your experience. We understand the challenges and confusion you faced while booking, and we appreciate your patience. It’s important to us that your bookings align with your expectations. After communicating with our travel partner, we've successfully processed a refund in the form of credits, which can be used for future bookings. We’re committed to resolving your concerns and ensuring a positive experience moving forward. If you have any questions or need further assistance, please feel free to contact us. Your satisfaction is our top priority, and we're here to help.
They will scam you they will lie to you they will rip you off they will mislead you they will cost you out the rear and then when you get into the customer chat you tell them all your issues you let him know you're pissed and you're done with this so-called membership that you didn't even ask for and then oh sorry chats down these folks are terrorists taking advantage of Americans lying to them stealing their money setting their app on our site up to look like it just has all these wonderful opportunities to win points and win money and get good deals and it's all bogus
Thank you for reaching out, Rebecca. At Super.com, when you book, you have the option to choose from two booking paths. Selecting the cheaper option includes enrolling in our membership program, which provides extensive benefits and is why the fee appears. This membership unlocks valuable savings and rewards, designed to enhance your overall experience. If you wish for us to dice a bit deeper into your concerns, you are more than welcome to reach out to us directly or via chat on the Super.com app. We genuinely value your feedback, and your satisfaction is very important to us.
I booked a hotel through Super.com, 5 days later, they attempted to charge my card $15 for a "Super+" membership I never knowingly signed up for. Fortunately, my card declined the transaction.
Upon investigating, I discovered numerous similar complaints from other users who were unknowingly enrolled in this membership and faced unauthorized charges.
Thank you for reaching out, Saher. I wanted to kindly clarify that the membership sign-up was part of the special rate you selected at the time of booking. This information is disclosed during the booking process and included in the rate details so our members can enjoy exclusive discounts and benefits.
That said, we completely understand how these things can be missed, and we’re always here to ensure a smooth experience for you. If you have any further questions or need assistance with anything else, please don’t hesitate to reach out. You can start a chat via the Super.com app and our helpful agents will be more than happy to assist with your concerns.
I booked a hotel with super.com on 12/11/2024 for 01/08/2025. When I got to the hotel, The front desk told me I had no reservation. I called super.com customer service, and I was asked if they could book another hotel for me. I agreed but I did not hear from them from about 4pm till 1:35am, I have to pay for the night, in the morning I called them again, and asked to speak with a Supervisor, she told me that, I should pay for my whole stay as booked, that she will handle it and give me my refund for the extra cost. I have not received any extra cost till this date even after my bank refunded me the original cost only.
Hi Chinedu, thank you for reaching out and sharing your experience. We understand how essential a seamless stay is, especially when dealing with unexpected issues. After reviewing your booking details, we noticed that a refund was indeed processed for your reservation. If there are any additional charges or concerns that need to be addressed, please don't hesitate to contact us directly or via chat on the Super.com app. We're here to assist you and ensure you have the support you need.
Website easy to use. Very fast from start to finish...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Julia, thank you for sharing your thoughts and experiences with us. We recognize that navigating our site can sometimes feel complex, especially when trying to apply your rewards, cashback, and Super+ benefits. Our aim is to create a seamless experience, and your feedback is invaluable in helping us improve. We'd like to help with your recent reservations and ask that you reach out to us directly or via chat. One of our amazing agents will be able to assist you and ensure your rewards and any applicable Super+ benefits are applied to your bookings. We’re committed to making your booking process smooth and informative. We're here to support you and enhance your experience with us.