Sundae MuseReviews 497
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Sundae Muse Reviews Summary
Sundae Muse has a rating of 3.5 stars from 497 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sundae Muse most frequently mention customer service, great quality and fast delivery. Sundae Muse ranks 1935th among Women's Clothing sites.
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Hi Cindy,
Thank you for your amazing review. We are happy to hear that your order was delivered quickly and you love the dress you ordered.
Lots of love x
Filter by size doesn't work very well :(, really nice design but there are some loose threads on each item
Hi Ginger,
Thanks for your review and we’re glad that you find our dresses cute. We're sorry that you had an issue using the filter option. We pride ourselves in the quality and fit of our clothes and believe we are selling affordable designer fashion at a fair price and we are sorry that you were disappointed on this occasion. We appreciate your feedback as we are always looking for ways to improve.
Thanks so much x
Filter by size doesn't work very well :(
Gorgeous dress, quick delivery and great service, asked about delivery and was kept updated the entire time as I was in a rush
Hi Brianne,
Thank you for leaving an excellent review. We are happy to know our customer service team was able to help you and kept you updated during the whole process. We are glad to know you like the dress and it arrived quickly.
Lots of love x
I ordered 2 dresses from here hoping they would be perfect as there isnt a return policy and i got exactly what i expected so very happy over all.
Hi Georgina,
Thank you for leaving an amazing review. We are happy you like the clothes you ordered and they were exactly what you expected. We look forward to you shopping with us again.
Lots of love x
Hi Bri,
Thanks for your awesome review! We are happy that you liked your order and you received it quickly.
Lots of love x
Beautiful quality, quick shipping and exactly like what you see on the website
Hi Cassandra,
Thanks for your excellent review. We're glad that you love the quality of our clothes and your order arrived quickly. We look forward to you shopping with us again.
Lots of love x
Super cute products, absolutely loved everything i ordered! Excellent customer service and fast shipping. I've already ordered more. So happy I found this company!
Hi Cathy,
Thanks for your amazing review. We're glad that you love the quality of our clothes and your order arrived quickly. We look forward to you shopping with us again.
Lots of love x
The dress is a little tight on a bust but with out a bra it still looks good. My issue is a zipper on a back. The garment is too close to the zipper track so it gets cought and even with help just couldn't be zipped up or down.
Therefore I had to take it to the seamstress to get it fixed. With tax and shipping and duties I spend a total of a $ 130. For that price I was expected perfect to be honest. Iam going to a bridal shower this weekend which is already stressful enough and now I have to do the zipper... its just very annoying on top of everything!
Overall I like the dress, really cute and sexy on a same time. Hope it will be also comfortable as well.
Hi Veronika,
Thank you for your review. We are sorry to hear you received a faulty item. We have sent you an email and look forward to helping you resolve the issue.
Thanks so much x
The package said it was supposed to arrive yesterday and it's not here. This is disappointing since I ordered it with shipping so it'd arrive on time.
Love the dress and amazing quality, will definitely buy more dress
Hi Oktaviani,
Thanks for your amazing review. We're glad that you love the quality of our dresses. We look forward to you shopping with us again.
Lots of love x
The dress was easy to order and it arrived promptly due to the free express delivery, I love the dress!
Hi Adele,
Thanks for leaving an amazing review. We're happy that you love your dress and your order arrived quickly.
Thanks so much x
I can say that I only have good things to say about this store, shipping delivery was very fast for England, delivery too. The product was very well packaged, without words to describe how much I liked the clothes I bought, of great quality and very beautiful. I highly recommend!
Hi Raquel,
Thanks for leaving an amazing review. We are happy to hear you love the quality of the clothes you ordered and they arrived in England quickly. We are looking forward to you shopping at our store again.
Lots of love x
Recieved my goods really quickly and the garments are perfect and true to size. Love my dress and top.
Hi Trisha,
Thanks for your awesome review! We are happy you love your order and you received them quickly.
Lots of love x
I bought 3 dresses online, I did not know this was coming from Australia and no indication at payment that I would have to pay nearly £70 for customs on top of the £168 I'd already paid for the dresses! Really upset and disappointed!
I had received the incorrect item but the staff were extremely helpful and rectified the issue immediately. They were extremely lovely and super helpful. The products I received were great quality and my experience overall was amazing!
Hi Kalen,
Thanks so much for leaving an excellent review! We're glad that our customer service team was able to rectify the incorrect item that you received and you love the quality of the item. We're happy that you had an amazing overall experience. We look forward to you shopping with us again.
Thanks so much x
Hi Eva,
Thanks so much for your amazing review. We are happy that you love the dress you ordered and you received a lot of compliments. We look forward to you shopping with us again.
Lots of love x
It was so quick and easy. So many options to choose from.
Lovely dresses, fit exactly how they look on the website and are true to size. One thing to note is that if you're not in Australia or NZ, make sure you read the small print as you get charged for import tax! I didn't read far enough and got hit with a bill from my delivery provider for £81 to release the items before they could be delivered.
Hi Emily,
Thank you for your amazing review. We are happy that you loved your dresses and they fit perfectly. Unfortunately, the UK government charges duties and taxes to receive items from overseas. This is beyond our control and this is on our delivery page which you can view here: https://sundaemuse.com/pages/delivery
We have also included a tick box at the checkout page for our customers to acknowledge that they might be charged import taxes before they can proceed with their orders. We appreciate your feedback as we are always looking for ways to improve.
Thanks so much x
I order my dresses very quickly and received great customer service.
Hi Valentina,
Thank you for your amazing review. We are happy to hear that you love the quality of our clothes and you had a great customer service experience with us.
Lots of love x
The dress I ordered was nice, thick quality. I did order two dresses, but one wasn't available, and the customer service was persistent, with emails and refunds. Very well run company.
Hi Mia,
Thanks for leaving a review! We're glad that you love the quality of your order and our customer service team was able to help you with the out of stock item.
Thanks so much x
From the business
Online fashion store based in Australia!
We ship worldwide. Follow us on Instagram@sundaemuse
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kim,
Thank you for your awesome review. We are glad to hear your order was delivered quickly and you had a great overall experience.
Lots of love x