Really gorgeous dress with fast shipping and delivery. Was always informed and very happy with the service.
I ordered two dresses a month a go and they haven't arrived.
Hi Eco,
Thanks for leaving a review and we sincerely apologize for the delay in processing your order. We are running behind in shipment but we’re doing our best to get back on track. We appreciate your patience and we will update you as soon as we've shipped your order.
Thanks so much x
There are some twists and turns. I have checked the size of the skirt, but the dress I received is a little small, and I have sent them back
Hi Xiushuang
Thanks for your review. We’re glad we were able to assist you in your return and are happy you like our dresses.
Thanks so much x
Shipping was fast and the product was exactly as pictured on the model. Fits true to size and very flattering.
Hello Clara,
Thank you for an excellent review. We are happy you love the items you ordered and glad you had a lovely experience shopping with us.
Thanks so much x
It was great to buy a dress online and get exactly what I was expecting. The quality is great and it was delivered on time.
Hi Anna,
Thanks for your awesome review! We are happy to hear that you received your order on time and that you are satisfied with the dress you ordered.
Thanks so much x
Arrived early than it was expected and the product was of high quality, although the fit around the busy was very low cut and loose
Great quality, loved how detailed the tracking was and the follow up to my order to check it was delivered. Great service and dress.
Hi Briana,
Thank you for leaving an amazing review. We really appreciate you taking the time to share your experience with us. We're pleased that you love the quality of your dress and you had a great shopping experience with us. We look forward to serving you again.
Thanks so much x
It was good the item was great and great price but one option for shopping was 1-2 which was ok but it took a week
Hi Charlotte,
Thank you for your feedback and we are glad you like your item and the price. We ship all international orders via DHL Express which is the fastest and most reliable method available to us, and DHL usually delivers to NZ in 1-2 days from the date of dispatch from our warehouse. We are sorry that it took a few more days than expected. Delivery timeframes are not guaranteed and delays may occur particularly during busy periods and we mention this on our website: https://sundaemuse.com/pages/delivery
Thanks so much x
The dress was easy to order and it arrived promptly due to the free express delivery, I love the dress!
Hi Adele,
Thanks for leaving an amazing review. We're happy that you love your dress and your order arrived quickly.
Thanks so much x
I really liked the fitting of the dresses, also the Material ist super good, the dresses look just like on the website
Hi Deana,
Thank you for your fantastic review. We're happy that you like the fit of our dresses. We look forward to you shopping with us again.
Thanks so much x
It was a good experience, I really liked the free express post. It was such a quick delivery tube it was fantastic.
Hi Annabel,
Thanks for your great review! We are glad to hear your order was delivered quickly and you had a good overall experience.
Lots of love x
Super cute product as pictured and described
Sizing was perfect (super helpful sizing guide)
Super fast delivery
Hi Lucy,
Thank you for leaving an amazing review. We're glad that you love our clothing, received your order quickly and got your perfect size. We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. We look forward to you shopping with us again.
Thanks so much x
I just tried to put on the dress, the button fall off and detach from the hook (crack off from the hook that is connected to the thread)
Hi Prair,
Thank you for sharing your valuable feedback. We pride ourselves on the quality of our clothes and we are sorry that you were disappointed on this occasion. Our team has reached out to you via email regarding the faulty button so we can resolve this issue. If you could please respond together with photos of the damage, we’ll be more than happy to look into it for you.
We’ll take this as an opportunity to improve moving forward.
Thanks so much x
Will be buying again! Absolutely stunning play suit and came so quick!
Thank you thank you thank you!
Hi Lauren,
Thank you for your amazing feedback! We’re happy that you found us on Instagram and we're glad that you love your playsuit and that your order arrived quickly. We look forward to you shopping with us again.
Thanks so much x
It seems like the wishlist doesn't really work. I've added a couple of dresses to my wishlist and nothing appears when I click on my wishlist.
Hi Priscilla,
Thanks for your review. We're sorry that you had an issue with our wishlist feature, we are in the process of getting this issue resolved. We appreciate your feedback and are always looking for ways to improve.
Thanks so much x
It seems like the wishlist doesn't really work. I've added a couple of dresses to my wishlist and nothing appears when I click on my wishlist.
User friendly, cute dresses, easy website to use
Loved my dress I received, came super fast and great quality
Hi Sara,
Thank you for leaving an amazing review. We are happy that you love the quality of the dress you received and it arrived quickly. We are glad that you had an easy shopping experience with us. We are looking forward to you shopping at our store again.
Lots of love x
User friendly, cute dresses, easy website to use
All my clothes are amazing quality, absolutely faultless and fit so nicely! Can't wait to order again in the future :)
Hi Katie,
Thank you for your excellent review. We're glad that you love the quality and fit of your order. We look forward to you shopping with us again.
Thanks so much x
Really quick delivery from Australia to the UK. Good communication throughout. Happy with products too!
Hi Melissa,
Thanks for leaving an excellent review and we’re excited to know you like the items! We're also happy that you were able to receive your order on time and that you had a lovely shopping experience with us.
Thanks so much x
The team respond so quickly to any questions you may have. Provided me with effective help promptly!
Hi Maddy,
Thanks for leaving an amazing review. We're glad that our customer service team was able to help you with your questions and you had a lovely shopping experience with us.
Thanks so much x
Still hasn't even shipped and I ordered it weeks ago. Absolute joke of a shipping process.
Hi Nolan,
Thank you for your feedback. We apologize for the delay in processing your order. We are currently trying to resolve the issue in the best way possible and we have taken it with high importance. We appreciate your feedback as we are always looking for ways to improve.
Thanks so much x
Answer: Very easy as Sundae Muse has live customer service agents 24 hours a day, 7 days a week available through live chat and email love@sundaemuse.com
Answer: I had ordered £200 worth of clothes here and they had came it perfect time and in perfect condition. The quality was amazing and the clothes looked exactly how they did in the picture.
Answer: A legit company! I have never had a problem with this website and i don't know what these negative reviews are talking about.
Sundae Muse has a rating of 3.5 stars from 497 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sundae Muse most frequently mention customer service, great quality and fast delivery. Sundae Muse ranks 1966th among Women's Clothing sites.
Hi Katie,
Thank you for your amazing review. It means a lot to us and lets us know we're on the right track. We're glad that you love your dress and it arrived quickly. We're pleased that you're happy with your shopping experience with us.
Thanks so much x