The only thing I would have liked more of is updates on shipping. Other than that; no major complaints.
I loved my dresses. Kinda expensive but totally worth it. Great quality just size up because they run small
Hi Kiara,
Thanks for your amazing review. We are happy to hear that you love the dresses you ordered.
Lots of love x
Filter by size doesn't work very well :(, really nice design but there are some loose threads on each item
Hi Ginger,
Thanks for your review and we’re glad that you find our dresses cute. We're sorry that you had an issue using the filter option. We pride ourselves in the quality and fit of our clothes and believe we are selling affordable designer fashion at a fair price and we are sorry that you were disappointed on this occasion. We appreciate your feedback as we are always looking for ways to improve.
Thanks so much x
Filter by size doesn't work very well :(
Selected the express shipping option but a week later my item still has not been posted, very disappointing
Hi Morgan,
Thanks for leaving a review and we apologize for the delay in processing your order. We will try our best to ship your order as soon as we can. We appreciate your feedback as we are always looking for ways to improve.
Thanks so much x
Easy purchase, quick shipping, dress as described, great quality product. Very happy with my experience.
Hi Sarah,
Thank you for your amazing review. We are very happy to hear that you had an easy shopping experience with us and that your order arrived quickly. We are also very happy to know that you love the quality of the clothes ordered.
Thanks so much x
Fabulous dress. Fits perfectly. Great communication and fast delivery. Would definately buy from again.
Hi Kate,
Thank you for your amazing review. Our team is working hard to continuously produce dresses for our lovely customers and we are so happy that the dress you ordered fits perfectly and was delivered quickly. We look forward to doing business with you again!
Lots of love x
Never received the item and still waiting for refund
Hi Vittoria,
Thank you for your feedback. We apologize for the delay in processing your order. We're so sorry that your experience with us fell short of expectations. We are currently trying to resolve the issue in the best way possible and we have taken it with high importance. We appreciate your feedback as we are always looking for ways to improve.
Thanks so much x
Very responsive and approachable customer service! Got my order fixed right away. Haven't received the clothes yet but hopefully they're good too.
Hi Kim,
Thanks so much for your fantastic review. We are happy to hear our customer service team was able to fix the issue you had. We are also glad to hear that they were very responsive and approachable. We hope you love your dresses when they arrive.
Thanks so much x
Love the Villa Dress fits me well, great quality. I'm extremely happy. I would happily purchase again
Hi Mercy,
Thank you for leaving such an awesome review. We’re so glad to know that you’re happy with your purchase and the dress fits you well. We are also glad you were able to receive it on time. We’re looking forward to your next shopping with us!
Lots of love x
Shipping costs $10 which was about 1/4 of what I bought. Should provide customers with a cheaper option.
Hi Alice,
Thank you for your feedback and we’re glad you had a positive experience! We are sorry that you were disappointed with the shipping costs. We ship all orders within Australia via Australia Post Express so they can be delivered as quickly as possible. We appreciate your feedback as we are always looking for ways to improve.
Thanks so much x
Very bad, would not reccomend to anyone. Avoid at all costs. Overpriced, delayed bad service and items not as expected
Your shipping time was absolutely awesome! Also your response to my follow up email was very much apricated!
I had a good experience shopping at sundae muse, the website is easy and accessible and my order came quickly. Overall, a very good experience.
Hi Isabella,
Thank you for leaving an excellent review. We are so pleased to know your order arrived quickly and that you had an easy shopping experience with us. We are looking forward to you shopping at our store again.
Lots of love x
Sundae Muse had the perfect dress for my daughters formal. The size guide was accurate and the price was right.
Hi Melanie,
Thanks for your awesome review! We are happy to hear you loved the quality of our dress and found the sizing perfect for your daughter.
Thanks so much x
The tops are nice but not worth the money i paid for them, thw quality and finish was not as good as i was expecting seeing how much i paid
Hi Nicole,
Thanks for taking the time to leave a review. We pride ourselves on the quality and fit of our clothes and believe we are selling affordable designer fashion at a fair price. We value your feedback and will take it onboard.
Thanks so much x
Recieved my goods really quickly and the garments are perfect and true to size. Love my dress and top.
Hi Trisha,
Thanks for your awesome review! We are happy you love your order and you received them quickly.
Lots of love x
The pieces I got are true to the photos and are so fun and colorful. I cant wait to wear these all summer.
Hi Leah,
Thanks for the amazing review. We are so happy to hear that you got exactly what you ordered and that you love the colours.
Lots of love x
Fast delivery and quality is equal to the price. The Alora dress is absolutely flattering. Besides, it is true to the sizing
Hi Lai,
Thank you for your amazing review. We are so happy to hear your order was delivered on time and that you love the quality of the Alora dress. We love to know that our customers enjoy what we do.
Thanks so much x
The item I had wasn't available however an alternative was made promptly and with excellent customer service.
Hi Kelsi,
Thanks for the excellent review! We’re glad our customer service team was able to quickly find you an alternative item.
Thanks so much x
Never bought from Sundae Muse before but absolutely would recommend and will continue to shop with them in the future.
Hi Hariet,
Thanks for leaving an amazing review. We are happy you like the quality of the clothes you ordered and that it arrived quickly. We are looking forward to you shopping at our store again.
Lots of love x
Answer: Very easy as Sundae Muse has live customer service agents 24 hours a day, 7 days a week available through live chat and email love@sundaemuse.com
Answer: I had ordered £200 worth of clothes here and they had came it perfect time and in perfect condition. The quality was amazing and the clothes looked exactly how they did in the picture.
Answer: A legit company! I have never had a problem with this website and i don't know what these negative reviews are talking about.
Sundae Muse has a rating of 3.5 stars from 497 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sundae Muse most frequently mention customer service, great quality and fast delivery. Sundae Muse ranks 1966th among Women's Clothing sites.
Hi Mara,
Thank you for leaving a review. We appreciate your feedback regarding shipping updates as we are looking for ways on how to improve. We look forward to serving you again in the future.
Thanks so much x