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Sundae Muse
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Sundae Muse

sundaemuse.com
Florida
1 review
0 helpful votes
Follow MARA H.
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Fairly straightforward
December 14, 2021

The only thing I would have liked more of is updates on shipping. Other than that; no major complaints.

Date of experience: December 14, 2021
Sundae M. Sundae Muse Rep
over a year old

Hi Mara,

Thank you for leaving a review. We appreciate your feedback regarding shipping updates as we are looking for ways on how to improve. We look forward to serving you again in the future.

Thanks so much x

New York
1 review
0 helpful votes
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ORDERRRRRR
June 9, 2021

I loved my dresses. Kinda expensive but totally worth it. Great quality just size up because they run small

Date of experience: June 9, 2021
Sundae M. Sundae Muse Rep
over a year old

Hi Kiara,

Thanks for your amazing review. We are happy to hear that you love the dresses you ordered.

Lots of love x

Florida
1 review
0 helpful votes
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Super cute dresses
August 23, 2021
Updated review

Filter by size doesn't work very well :(, really nice design but there are some loose threads on each item

Date of experience: August 23, 2021
Sundae M. Sundae Muse Rep
over a year old

Hi Ginger,

Thanks for your review and we’re glad that you find our dresses cute. We're sorry that you had an issue using the filter option. We pride ourselves in the quality and fit of our clothes and believe we are selling affordable designer fashion at a fair price and we are sorry that you were disappointed on this occasion. We appreciate your feedback as we are always looking for ways to improve.

Thanks so much x


Filter by size doesn't work very well :(
August 15, 2021
Previous review

Filter by size doesn't work very well :(

Date of experience: August 15, 2021
Australia
1 review
0 helpful votes
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Slow service
February 10, 2022

Selected the express shipping option but a week later my item still has not been posted, very disappointing

Date of experience: February 10, 2022
Sundae M. Sundae Muse Rep
over a year old

Hi Morgan,

Thanks for leaving a review and we apologize for the delay in processing your order. We will try our best to ship your order as soon as we can. We appreciate your feedback as we are always looking for ways to improve.

Thanks so much x

Australia
1 review
0 helpful votes
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Dress
May 11, 2021

Easy purchase, quick shipping, dress as described, great quality product. Very happy with my experience.

Date of experience: May 11, 2021
Sundae M. Sundae Muse Rep
over a year old

Hi Sarah,

Thank you for your amazing review. We are very happy to hear that you had an easy shopping experience with us and that your order arrived quickly. We are also very happy to know that you love the quality of the clothes ordered.

Thanks so much x

Australia
1 review
0 helpful votes
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Sundae muse dress
November 10, 2021

Fabulous dress. Fits perfectly. Great communication and fast delivery. Would definately buy from again.

Date of experience: November 10, 2021
Sundae M. Sundae Muse Rep
over a year old

Hi Kate,

Thank you for your amazing review. Our team is working hard to continuously produce dresses for our lovely customers and we are so happy that the dress you ordered fits perfectly and was delivered quickly. We look forward to doing business with you again!

Lots of love x

Italy
1 review
1 helpful vote
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DO NOT BUT FROM THIS SITE
February 22, 2022

Never received the item and still waiting for refund

Date of experience: February 22, 2022
Sundae M. Sundae Muse Rep
over a year old

Hi Vittoria,

Thank you for your feedback. We apologize for the delay in processing your order. We're so sorry that your experience with us fell short of expectations. We are currently trying to resolve the issue in the best way possible and we have taken it with high importance. We appreciate your feedback as we are always looking for ways to improve.

Thanks so much x

Australia
1 review
0 helpful votes
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Very responsive and approachable customer service! Got my order fixed right away. Haven't received the clothes yet but hopefully they're good too.

Date of experience: April 20, 2021
Sundae M. Sundae Muse Rep
over a year old

Hi Kim,

Thanks so much for your fantastic review. We are happy to hear our customer service team was able to fix the issue you had. We are also glad to hear that they were very responsive and approachable. We hope you love your dresses when they arrive.

Thanks so much x

Philippines
1 review
0 helpful votes
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Fast delivery got the item on time
October 2, 2021

Love the Villa Dress fits me well, great quality. I'm extremely happy. I would happily purchase again

Date of experience: October 2, 2021
Sundae M. Sundae Muse Rep
over a year old

Hi Mercy,

Thank you for leaving such an awesome review. We’re so glad to know that you’re happy with your purchase and the dress fits you well. We are also glad you were able to receive it on time. We’re looking forward to your next shopping with us!

Lots of love x

Australia
1 review
0 helpful votes
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Positive experience except the shipping cost
March 30, 2021

Shipping costs $10 which was about 1/4 of what I bought. Should provide customers with a cheaper option.

Date of experience: March 30, 2021
Sundae M. Sundae Muse Rep
over a year old

Hi Alice,

Thank you for your feedback and we’re glad you had a positive experience! We are sorry that you were disappointed with the shipping costs. We ship all orders within Australia via Australia Post Express so they can be delivered as quickly as possible. We appreciate your feedback as we are always looking for ways to improve.

Thanks so much x

GB
1 review
0 helpful votes
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Awful
May 30, 2021

Very bad, would not reccomend to anyone. Avoid at all costs. Overpriced, delayed bad service and items not as expected

Sundae Muse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 30, 2021
Australia
1 review
0 helpful votes
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Shipping time
January 17, 2021

Your shipping time was absolutely awesome! Also your response to my follow up email was very much apricated!

Date of experience: January 17, 2021
Australia
1 review
0 helpful votes
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Sundae muse experience
January 6, 2022

I had a good experience shopping at sundae muse, the website is easy and accessible and my order came quickly. Overall, a very good experience.

Date of experience: January 6, 2022
Sundae M. Sundae Muse Rep
over a year old

Hi Isabella,

Thank you for leaving an excellent review. We are so pleased to know your order arrived quickly and that you had an easy shopping experience with us. We are looking forward to you shopping at our store again.

Lots of love x

Australia
1 review
0 helpful votes
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Formal Dress
April 25, 2021

Sundae Muse had the perfect dress for my daughters formal. The size guide was accurate and the price was right.

Date of experience: April 25, 2021
Sundae M. Sundae Muse Rep
over a year old

Hi Melanie,

Thanks for your awesome review! We are happy to hear you loved the quality of our dress and found the sizing perfect for your daughter.

Thanks so much x

GB
1 review
0 helpful votes
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Average
March 28, 2021

The tops are nice but not worth the money i paid for them, thw quality and finish was not as good as i was expecting seeing how much i paid

Date of experience: March 28, 2021
Sundae M. Sundae Muse Rep
over a year old

Hi Nicole,

Thanks for taking the time to leave a review. We pride ourselves on the quality and fit of our clothes and believe we are selling affordable designer fashion at a fair price. We value your feedback and will take it onboard.

Thanks so much x

Australia
1 review
0 helpful votes
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Excellent Delivery Time
August 15, 2021
Updated review

Recieved my goods really quickly and the garments are perfect and true to size. Love my dress and top.

Date of experience: August 15, 2021
Sundae M. Sundae Muse Rep
over a year old

Hi Trisha,

Thanks for your awesome review! We are happy you love your order and you received them quickly.

Lots of love x


Easy to navigate
August 6, 2021
Previous review

Easy to navigate

Date of experience: August 6, 2021
Texas
1 review
0 helpful votes
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I cant wait to wear these!
April 6, 2021

The pieces I got are true to the photos and are so fun and colorful. I cant wait to wear these all summer.

Date of experience: April 6, 2021
Sundae M. Sundae Muse Rep
over a year old

Hi Leah,

Thanks for the amazing review. We are so happy to hear that you got exactly what you ordered and that you love the colours.

Lots of love x

Malaysia
1 review
0 helpful votes
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Nice desgn
January 7, 2022

Fast delivery and quality is equal to the price. The Alora dress is absolutely flattering. Besides, it is true to the sizing

Date of experience: January 7, 2022
Sundae M. Sundae Muse Rep
over a year old

Hi Lai,

Thank you for your amazing review. We are so happy to hear your order was delivered on time and that you love the quality of the Alora dress. We love to know that our customers enjoy what we do.

Thanks so much x

Australia
1 review
0 helpful votes
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Superb service
January 11, 2021

The item I had wasn't available however an alternative was made promptly and with excellent customer service.

Date of experience: January 11, 2021
Sundae M. Sundae Muse Rep
over a year old

Hi Kelsi,

Thanks for the excellent review! We’re glad our customer service team was able to quickly find you an alternative item.

Thanks so much x

GB
1 review
1 helpful vote
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Quick Delivery and Great Quality!
July 6, 2021

Never bought from Sundae Muse before but absolutely would recommend and will continue to shop with them in the future.

Date of experience: July 6, 2021
Sundae M. Sundae Muse Rep
over a year old

Hi Hariet,

Thanks for leaving an amazing review. We are happy you like the quality of the clothes you ordered and that it arrived quickly. We are looking forward to you shopping at our store again.

Lots of love x

Overview

Sundae Muse has a rating of 3.5 stars from 497 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sundae Muse most frequently mention customer service, great quality and fast delivery. Sundae Muse ranks 1966th among Women's Clothing sites.

service
80
value
123
shipping
127
returns
28
quality
292

Instant Feedback

808 reviews