For the price paid I expected better quality! I'm returning this one but I'm sure I'll purchase others in the future
Amazing customer service, replied straight away to all emails to help with a small problem. Can't wait to receive my dresses!
Hi Isabelle,
Thank you for the excellent review. We're glad that our customer service team was able to help you.
Thanks so much x
I bought a dress for my daughter's birthday and it did not suit her. Sundae Muse refuse to refund, I will NOT be buying from them again.
Everything came quite quickly and was of good quality. The process was easy and I have no complaints whatsoever :)
Hi Elise,
Thank you for leaving an amazing review. We are so glad that your order arrived quickly and you found your shopping experience easy. We are looking forward to you shopping at our store again.
Lots of love x
Efficient and seamless experience. The product arrive quickly and is exactly how it looks on the website. Fits perfectly too.
Hi Rachael,
Thanks for leaving an excellent review. We are happy that your order arrived quickly and it fits you perfectly.
Lots of love x
The romper I ordered is super cute and fits well! Looks even cuter in person and I can't wait to wear this out
Hello Kendall,
Thank you for the excellent review. We are happy to hear you love the romper you ordered and it met your expectations. We hope to see you at our store again.
Thanks so much x
Everything fit perfectly! I loved every piece of clothing I bought and the quality is great, worth every dollar
Hi Alyan,
Thanks for your amazing review. We are happy to hear you love the quality of your order and everything fits you perfectly. We look forward to you shopping with us again.
Lots of love x
More than happy ordered 10pm Thursday and goods arrived 9.15pm Friday night.
Less than 24 hours fantastic service!
Hi Emma
Thanks for the excellent review! We’re happy your daughter received her order fast and you love our service.
Thanks so much x
Sad that the shipping was so expensive because the clothes are really amazing but not worth that much money
I ordered two dresses and they both came with super thin and cheaply made fabric. One of the dresses even came already ripped!
Hi Lily,
Thanks for the great review. We pride ourselves on the quality and fit of our clothes and believe we are selling affordable designer fashion at a fair price and we are sorry that you were disappointed on this occasion. We are sorry to hear that you received a faulty item but I'm glad that our customer service team was able to assist you in resolving the issue. We appreciate your feedback as we are always looking for ways to improve.
Thanks so much x
My daughter loves the dress, it fits perfectly. I was pleasantly surprised at how quickly the dress was shipped and delivered. Highly recommend!
Hi Megan,
Thank you for your amazing review. We're happy that your order was shipped and delivered quickly and it's a perfect fit for your daughter.
Thanks so much x
Gorgeous dress, quick delivery and great service, asked about delivery and was kept updated the entire time as I was in a rush
Hi Brianne,
Thank you for leaving an excellent review. We are happy to know our customer service team was able to help you and kept you updated during the whole process. We are glad to know you like the dress and it arrived quickly.
Lots of love x
Easy to use website with fast shipping and adorable dresses. Size charts are accurate and styles are flattering.
Hello Pam,
Thank you for the excellent review. We are glad to hear you had a great shipping experience and found the website easy to use. We are also glad to hear you like our styles and prices. We hope to see you at our store again.
Thanks so much x
Postage was extremely fast, came within days and the dress was amazing perfect fit and true to size.
Hi Kira,
Thank you for your excellent review. We're happy that your order arrived on time and they were a perfect fit.
Thanks so much x
I just wished I would have known that I had to pay for transportation and custom fees before paying for the dress
Hi Lili,
Thanks for your review. We're glad that you like the style of our dresses. Unfortunately, the Canadian government charges duties and taxes to receive items from overseas. This is beyond our control and we do state on our website that all customs duties and taxes are the responsibility of the customer https://sundaemuse.com/pages/delivery. We appreciate your feedback as we are always looking for ways to improve.
Thanks so much x
The design of the clothes is beautiful, compliments my figure. The clothes are true to size.
As an added bonus Fast delivery
Hi Rebecca,
Thank you for leaving an amazing review. Our team is working hard to offer beautiful pieces to our customers and we are so happy you appreciate them. We are also happy to hear you received your order quickly. We are looking forward to you shopping at our store again.
Lots of love x
Easy to navigate due to the detailed categories available - so happy with the dress I purchased + the delivery was insanely fast!
Hi Swathi,
Thank you for such positive feedback. We're happy that you love your shopping experience with us. We are delighted that you’re happy with your dress and it arrived quickly. We'd love to continue providing great service to awesome customers like you.
Lots of love x
It was good but I would like to return the items as they didn't fit properly but nothing wrong with the items
Hello Lauren,
Thank you for leaving an excellent review. We are glad to hear you loved the dress. We're also sorry that your order did not fit. You may return your order for a store credit so you can purchase your correct size.
Thanks so much x
The best collection of dresses I have seen by a brand/ website. Really quick delivery to the UK and the quality and fit of the dress is great.
Hi Rebecca,
Thanks for leaving an excellent review. We are happy to know the dress perfectly fits you and it arrived in the UK quickly. We are looking forward to you shopping at our store again.
Thanks so much x
I had a great experience with Sundae Muse -- loved the dress. The delivery all the way to California was quick as well.
Hi Christina,
Thanks for your amazing review. We're happy that you had a great experience shopping with us and you love the fit and quality of your order.
Thanks so much x
Overview
Sundae Muse has a rating of 3.5 stars from 497 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sundae Muse most frequently mention customer service, great quality and fast delivery. Sundae Muse ranks 1966th among Women's Clothing sites.
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- Elwood, Victoria, Australia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lily,
Thanks for your review and we’re glad that you will be purchasing from us in the future. We pride ourselves on the quality and fit of our clothes and believe we are selling affordable designer fashion at a fair price and we are sorry that you were disappointed on this occasion. We appreciate your feedback as we are always looking for ways to improve.
Thanks so much x