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Sundae Muse
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Sundae Muse

sundaemuse.com
Australia
2 reviews
0 helpful votes
Follow Simone J.
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Fantastic company
December 28, 2020

Great company that produces good quality clothing for a good price and ships quickly - will definitely buy from them again

Date of experience: December 28, 2020
Sundae M. Sundae Muse Rep
over a year old

Hi Simone

Thanks for leaving a lovely review! We’re happy you love the quality and prices of our clothing.

Thanks so much x

Missouri
1 review
0 helpful votes
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Good
February 24, 2021

Good quality dresses, and very nice people! I was very happy with my experience. Will definitely purchase from than again.

Date of experience: February 24, 2021
Sundae M. Sundae Muse Rep
over a year old

Hi Gracie,

Thank you for the excellent review. We are glad to hear you love the dresses available on our website and found our customer service team friendly.

Thanks so much x

Arizona
1 review
0 helpful votes
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Great experience
March 3, 2021

Shipping was fast and I love the dress quality but the price is still a bit much, overall great experience

Date of experience: March 3, 2021
Sundae M. Sundae Muse Rep
over a year old

Hi Bless,

Thank you so much for leaving an excellent review regarding our service and our collection. We are happy to hear you were able to find what you were looking for and that your order was delivered quickly.

Thanks so much x

GB
1 review
0 helpful votes
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Loved everything!
March 9, 2021

Shipping to UK took 6 days! Was so quick and everything was beautiful. Will definitely be shopping here again. Thankyou

Date of experience: March 9, 2021
Sundae M. Sundae Muse Rep
over a year old

Hi Phoebs,

Thank you so much for that fantastic review! We are happy to hear that the shipping was fast and that you found our clothes beautiful.

Thanks so much x

GB
1 review
0 helpful votes
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Gorgeous dresses
June 11, 2021

My delivery's always come very quickly
They fit to true size, lovely quality
My favourite shop at the moment

Date of experience: June 11, 2021
Sundae M. Sundae Muse Rep
over a year old

Hi Joanne,

Thanks for your amazing review. We're happy that you like the clothes you ordered and you received them quickly. We are looking forward to you shopping with us again.

Thanks so much x

Hong Kong
1 review
0 helpful votes
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Love the clothes and quality
August 9, 2021

I was initially skeptical about shopping online but it was actually a really pleasant surprise. The dress came in 3 days and the quality is lovely

Date of experience: August 9, 2021
Sundae M. Sundae Muse Rep
over a year old

Hi Christine,

Thank you for leaving an amazing review. We are happy to know you love the quality of the dress you ordered and that it arrived quickly. We are looking forward to you shopping at our store again.

Lots of love x

GB
1 review
0 helpful votes
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My new favourite
March 17, 2021

I've never been so happy with a haul, the only downer is the tax I had to pay on overseas charges but it was worth it!

Date of experience: March 17, 2021
Sundae M. Sundae Muse Rep
over a year old

Hi Danielle,

Thank you for your amazing feedback! We are happy to hear you had a lovely shopping experience with us and that you love our brand. We are sorry that the UK government charges duties and taxes to receive items from overseas, but we look forward to seeing you again in our store.

Thanks so much x

Ireland
1 review
0 helpful votes
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Gorgeous
April 25, 2021

Ordered to Ireland and arrived in less than a week! Dress fits beautifully and the fabric is gorgeous

Date of experience: April 25, 2021
Sundae M. Sundae Muse Rep
over a year old

Hi R M,

Thanks for your amazing review. We’re glad that your order fits beautifully and that your order arrived quickly.

Thanks so much x

Mauritius
1 review
0 helpful votes
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Grateful if you could please give me some feedbacks regarding my parcel! I never received my shipping number

Date of experience: February 18, 2022
Sundae M. Sundae Muse Rep
over a year old

Hi Deborah,

Thank you for sharing your feedback and we sincerely apologize for the delay in shipping. Our warehouse is running behind in shipment but we’re doing our best to get back on track.

Regarding your order, if you could please email us at love@sundaemuse.com, our customer service team will be able to assist you.

Lots of love x

GB
1 review
0 helpful votes
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Dresses
March 27, 2021

My experience was excellent. Perfect customer service and beautiful quality. Will definitely be my new go to.

Date of experience: March 27, 2021
Sundae M. Sundae Muse Rep
over a year old

Hi Colby,

Thank you for your great feedback! We're glad you love the quality of our clothes and that our customer service team was able to help you with your concerns.

Thanks so much x

North Carolina
1 review
0 helpful votes
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WONDERFUL
May 4, 2021

The Amanda dress is so cute i'm obsessed with it. I feel like it runs a little small though so be aware of that!

Date of experience: May 4, 2021
Sundae M. Sundae Muse Rep
over a year old

Hi Alyssa,

Thanks for leaving an excellent review. We're glad that you love your Amanda Dress.

Lots of love x

Australia
1 review
0 helpful votes
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Perfect size and true to description
December 23, 2021

First time buying from Sundae Muse and the dress was perfect. True to size, not too big or small. Great selection of clothing too!

Date of experience: December 23, 2021
Sundae M. Sundae Muse Rep
over a year old

Hi Sarita,

Thank you for taking the time to leave an amazing review. We are really pleased to hear that you love the quality and the size of the dress you ordered. We'd love to continue providing great service to awesome customers like you.

Thanks so much x

GB
1 review
0 helpful votes
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Very happy!
March 29, 2021

Everything I got fit me absolutely perfectly and the dresses were all beautiful on - couldn't be happier and will definitely purchase again :)

Date of experience: March 29, 2021
Sundae M. Sundae Muse Rep
over a year old

Hi Lily,

Thanks so much for this fantastic review! We are so happy to hear that your dresses fit perfectly and they all looked beautiful on you. We are very happy you love our clothes and that you will visit our store again.

Lots of love x

New Zealand
1 review
0 helpful votes
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Lovely dresses, happy customer
September 22, 2021

I ordered a couple of dresses which were well priced and of good quality. They also arrived reasonably quickly, thanks Sundae Muse!

Date of experience: September 22, 2021
Sundae M. Sundae Muse Rep
over a year old

Hi Emily,

Thank you for leaving an excellent review. We are happy to hear that your order arrived on time and you love the quality of the clothes you ordered.

Thanks so much x

GB
1 review
0 helpful votes
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Pleasantly suprised...
August 23, 2021
Updated review

I ordered 2 dresses from here hoping they would be perfect as there isnt a return policy and i got exactly what i expected so very happy over all.

Date of experience: August 23, 2021
Sundae M. Sundae Muse Rep
over a year old

Hi Georgina,

Thank you for leaving an amazing review. We are happy you like the clothes you ordered and they were exactly what you expected. We look forward to you shopping with us again.

Lots of love x


Very good thank you
August 16, 2021
Previous review

Very good thank you

Date of experience: August 16, 2021
Netherlands
1 review
0 helpful votes
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Quality
March 6, 2021

The dress that is more tight to the body with stretch has a great quality and feels really nice on the skin

Date of experience: March 6, 2021
Sundae M. Sundae Muse Rep
over a year old

Hi Lindsey,

Thank you for the fantastic review. We are happy to hear you loved the clothes. We hope to see you at our store again.

Thanks so much x

Pennsylvania
1 review
0 helpful votes
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No dress yet
February 9, 2022

Still haven't received order... it was suppose to be here 2-8-22... very upset I need it for the 11th. I want a full refund

Date of experience: February 9, 2022
Sundae M. Sundae Muse Rep
over a year old

Hi Aleisha,

Thanks for leaving a review and we're sorry to hear that you haven't received your order yet. Upon checking, your order is currently at your country's customs for clearance. Unfortunately, shipping timeframes do not include customs processing delays which are out of our control. We appreciate your feedback as we are always looking for ways to improve.

Thanks so much x

GB
1 review
0 helpful votes
Follow Kirsty H.
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Not even worth one star. Ordered £150 worth of stuff and I was aware it was being shipped from Australia, however it was free shipping and I read into the returns which were £6.50 from the UK. Not bad I thought so added a few risky items into my basket and thought why not. WHAT AN ERROR. I receive an email and text from DHL saying I owed £61.24 in import taxes and charges. Additional charges were not made clear during the checkout or payment process, nor in the receipt. I thought it was a scam so emailed sundaemuse who said it was normal to have high import charges from the UK and that the buyer was responsible for covering this, despite it not obviously being anywhere on the website. Absolute scam, they are refusing to reimburse me any of the charges and if I abandon the order it may not be returned to the seller so have had my hand forced to pay the import fees.
This company is not fit for purpose for selling abroad and their customer service is appalling. DO NOT BUY FROM THEM IF YOU LIVE OUTSIDE AUSTRALIA!

Date of experience: June 10, 2020
Sundae M. Sundae Muse Rep
over a year old

Hi Kirsty

We are really sorry to hear that you were unaware of the customs charges payable.

Unfortunately we have no control over VAT and other import duties and charges that are set by the UK government. These charges are different to the shipping charges and are calculated by the UK government and are based on the value of the goods. You can check with your country’s customs department for how these charges are worked out.

We do state on our website that customs charges are the responsibility of the customer. This is on our delivery page which you can view here: https://sundaemuse.com/pages/delivery

But we appreciate your feedback and we will will take it on board.

Thanks so much x

Australia
1 review
0 helpful votes
Follow Nikki B.
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I bought a play suit from Sundae Muse on a Tuesday night for a Friday event, I was so worried it wouldn't come on time so I emailed and within an hour got a response confirming it would come in time! That was refreshing, but doesn't touch the surface of their great customer service. I bought two in a size 8 and 10 cause I wasn't sure of sizing so had to return one, the returns process is super quick and easy, and free! So quick and easy that I accidentally returned THE WRONG PACKAGE! I returned a Cotton On package I received that day, when I realized my mistake it was already shipped. I emailed Sundae Muse who were very understanding and helpful, quick replies and as soon as they received it, shipped it back to me FOR FREE even though it was my mistake. When I asked about how to return the correct item (surely thinking that they would charge me, which was fair) they didn't even blink and offered the usual free return. Because of my mistake the return was outside of the 30 day full refund period so I received a store credit, which I usually despise and ask for a full refund, but thanks to their great customer service and obvious care for their clients I am 100% sure I will be purchasing again. I cannot thank the team enough, such a breath of fresh air for their kindness and professionalism compared to other online shops. Their clothes are great quality and fairly priced too! It's a win win!

Date of experience: November 23, 2020
Sundae M. Sundae Muse Rep
over a year old

Hi Nikki

Thanks for leaving a detailed review! We love making our customers happy so it’s great knowing our customer service team was able to assist you.

Thanks so much x

Texas
1 review
0 helpful votes
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Dress order
April 24, 2021

The shipping came within a week and the dress was very good material! However, I would definitely size up one size.

Date of experience: April 24, 2021
Sundae M. Sundae Muse Rep
over a year old

Hi Joy,

Thanks for your amazing review. We’re glad that you find our clothes beautiful and that your order arrived quickly.

Thanks so much x

Overview

Sundae Muse has a rating of 3.5 stars from 497 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sundae Muse most frequently mention customer service, great quality and fast delivery. Sundae Muse ranks 1966th among Women's Clothing sites.

service
80
value
123
shipping
127
returns
28
quality
292

Instant Feedback

808 reviews