Sundae Muse

Love love love
Love the clothes, love the style, love the service, detail info about clothes, size, models, fabrics are so helpful. Photos are so beautiful and make me want to get everything!

Grab a snack, you might be here awhile. When I initially stumbled across Sundae Muse I couldn't help but immediately want to add a few things to my cart. Their clothing were so darling and reasonably priced. I wasn't initially annoyed at the their shortage of stock but I ended up finding a few things my size and ordered them.

I'm Canadian and their shipping said 2-3 weeks. About a month and a half went by and I started to wonder where on earth my package was. I went back and forth with * from Sundae Muse and at first he was rude, unprofessional, and really couldn't care less about where my package was. Disgusted with the customer service, I went straight to the source and told them how unprofessional they were. I've asked for my money back and all I got was store credit which I refuse to use as I do not want to deal with this company ever again.

It's now July 16 and there is still no word of my package. Canada Post is still waiting for my package to arrive. I've accepted the fact that I have lost $250.00. I strongly advise anyone outside of Australia to stay far away from this company.

*Personal information redacted by admin

Loved all my items and the customer service was fantastic! Thank you Kofo for all your help! I needed these items for a vacation coming up and could not be happier with my purchase! Thank you again!

This is now my favorite shop! Sizes aren't all correct. I ordered two dresses in same size. Other one was perfect and other one was too big and I had to order it in a smaller size.

The two dresses I purchased are beautiful! Both an amazing fit and perfect for a day with friends or a night on the town. Couldn't be happier with the service and the products. Xx

Had high hopes for the brand, but overall experience was bad. First off, the quality of the fabric seems too way too cheap for the price. I bought 3 different dresses. Returned the first one because it didn't fit like the look on the model, was too babydoll. Not my style. Next, I kept the second dress but think the fabric is low quality. And on the third dress, I had to return it twice because of the wrong sizing. I know it's Australian sized, but I converted in to US size and was still too small. I had to pay for shipping back for the first time but the second time I requested not to pay for shipping because I think I shouldn't have to pay. Returns happen all the time and competing brands don't charge for shipping on returns. There are no refunds, only gift cards are given - another bummer. Customer experience was pretty good but it doesn't make up for the dresses low quality or the annoying back and forth shipping process. After the experience, none of these expensive dresses were worth all the trouble and low quality fabric anyway. Lesson learned.

Dressss quite expensive but looked good, not as good of material as expected. Very expensive especially when having a surprise total of £107 in tax and customs.

I love my items! My order came within a few days which is quicker than a lot of uk brands... I always love the quality of Sundae Muse so I'm a frequent shopper.

I frequently purchase clothes from online. I've used Fashion Nova, madewell, showpo, etc. I saw and add for the cute clothes Sundae Muse had and decided to give them a chance. I figured since Showpo is also an Australian company, that I would fit in the same size, but I checked the size guide on Sundae Muse before settling on size 10. The size guide does not match up. Waited 2 weeks for the delivery and tried on the size 10 and could barely get a leg in. I emailed and decided to get one of the dresses I ordered that hadn't been delivered yet in a size 12still didn't fit. When I decided that the clothes were poorly made and the sizes were all off, I tried emailing to get my money back. I explained that I had giver sundae muse a fair try but that every size was way too small or way too short when I finally did get it on. They suggested I get size 14 to try because they only offer store credit. This lady rest sent me a link of the THREE items they had in size 14 for me to "TRY." I spent over $250 for everything I purchased and can possibly only get three things even though they advertise up until size 16. This site is fraudulent and the items are poorly made. Don't waste your time of money on this scam!

Amazing! Love the dress, it fits perfectly and is a gorgeous colour. Great price too! Didn't have to wait too long either!

I bought three GORGEOUS dresses, and the shipping was incredibly fast. The only thing is duties were around $45 CAD and I'm not sure I'd order again just for that reason.

Love the clothes, the plastic bags they come in seem a little cheap to me though: I would upgrade those