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Subway

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Overview

Subway has a rating of 1.67 stars from 156 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Subway most frequently mention customer service, gift card, and roast beef problems. Subway ranks 303rd among Restaurants sites.

  • Service
    71
  • Value
    69
  • Shipping
    16
  • Returns
    21
  • Quality
    61
Positive reviews (last 12 months): 10.4%
Positive
7
Neutral
4
Negative
56
38
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • This was absolutely the worst customer Service i have ever come across at any Subway.
How would you rate Subway?
Top Positive Review

“Megan the Best worker Subways ever had.”

Steven G.
8/24/23

Best because of her Customer service, always in early, teaching ability, knowledge of whole Restaurant, being able to be left alone, many yrs of service she no doubt needs a substantial wage increase soon especially if she has been given already recently. Hopeful this company will not lose her.

Top Critical Review

“Very bad Customer Service Subway”

Nige R.
1/11/24

Ordered two footlong Subs from Solihull Retail Park Shirley, using to click collection App. Both were make wrong. When I called the store I was met with attitude from the so called Manager. So I complained to Subway directly in writing and got No help of feedback whatsoever. Very disappointing and I will find somewhere else to buy lunch from in future!

Reviews (156)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (22)
Thumbnail of user niger2
1 review
4 helpful votes
January 11th, 2024

Ordered two footlong Subs from Solihull Retail Park Shirley, using to click collection App. Both were make wrong. When I called the store I was met with attitude from the so called Manager. So I complained to Subway directly in writing and got No help of feedback whatsoever. Very disappointing and I will find somewhere else to buy lunch from in future!

Products used:
Food

Service
Value
Shipping
Returns
Quality
Thumbnail of user lakrautler
2 reviews
3 helpful votes
January 5th, 2024

Lexington, SC. I placed an order thru the app. I was about 10 minutes early. All 3 of the employees were rude and said, "Nothing we can do for you, you'll just have to wait." I told them to cancel it because I didn't have time to wait, showed them the order on my app, and they refused to even make it early. I went right over to Publix and got an even better sub. This is why I don't bother with Subway, and definitely never will again.

Service
Value
Quality
Thumbnail of user teenaw20
1 review
0 helpful votes
February 9th, 2024

I don't appreciate employees not paying attention!When you ordered 16.00 worth and gets home and it's not your Sub you ordered.I calls the store and they said we can give you credit for our mixed up,oh really? I said l be over in 10 mins and for you to get my order correct this time.Sorry l should had went to Fire Sub instead at least l would have been able to eat my dinner at 630pm it was an hour later! I won't be back in 2024

Thumbnail of user seafour42
1 review
2 helpful votes
January 2nd, 2024

It's like I'm trying to snipe a drop that is going to be sold out in the next 5 seconds. Accessing any information on the website is almost impossible since nothing works. Can you increase your server budget? It feels like the maximum capacity is 3 users at a time and the servers are located in the Bermuda Triangle.

Thumbnail of user bernardo58
14 reviews
164 helpful votes
December 27th, 2023

And I like it. Very fast and nutritious. Just what you need for a quick snack while working. I always take a few sandwiches with me for a shift.

Thumbnail of user lavigne1176
1 review
1 helpful vote
February 16th, 2024

Dustpan on counter of food prep area, then moved to contaminate more food prep area
Just look at the pictures
Epsom NH location
This site wants me to add receipt - I don't have a receipt
Won't ever go there again!

Thumbnail of user feliciab375
1 review
2 helpful votes
January 16th, 2024

I ordered bogo footlong subs on line, along with a drink, chips and 2 cookies. They forgot my chips, had to go back inside for them. My steak sub was very dry, I ordered mayo and oil with chedder cheese. Did not receive any of these items. There wasnt even hardly any steak on the sub. My other footlong sub ordered, for my son, had 3 pieces of ham and 3 pieces of turkey...FOR A FOOTLONG?HIS ALSO HAD NO CONDIMENTS AS ORDERED. EXTREMELY DISAPPOINTED!

Thumbnail of user redrider02
2 reviews
1 helpful vote
October 31st, 2023

Almost done checking out my 3 foot longs and they cancelled let a customer cut in line ahead of me then tried to overcharge me on a second round. Unacceptable! Corporate will not answer my complaint. I figure Subway just doesn't care about customers or service any more.

Service
Value
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Thumbnail of user ms.lauratinker
2 reviews
2 helpful votes
December 31st, 2023

I like Subway but disappointed that you can not order online for pick up.
I keep getting an error code "card failure" and payment could not go through.
I tried using three different cards and (Which are in good standing)and the website would not accept my payment.
I'm hoping Subway fixes their website because if people could order online and pick up their food then it would reduce the long lines in the store. Just a suggestion.

Tip for consumers:
I just want to let the company know the online order is not working. If customers can order online and pick up their food it would reduce long lines and wait times for customers ordering their food in person.

Products used:
I could not get the Subway website to take my order.

Service
Value
Quality
Thumbnail of user darlenet276
1 review
0 helpful votes
January 19th, 2024

So I used to love Subway, recently they have changed, they've covered their meat. I don't like ham, I used to be able to trade ham for turkey. Today I got charged $3.50 for 4 slices of turkey. My husband likes double meat, he got a cold cut combo with double meat, it was $3.50 I got home, opened my sandwich after being told I had to pay for double meat for 4 slices of turkey, and was immediately upset. I don't eat the whole sandwich anyways, but when I opened the sandwich and saw the roast beef, I thought wow, maybe I should have bought double roast beef. Come on Subway, lose the meat shield! You are hiding what you are putting on the sandwich!

Service
Value
Quality
Thumbnail of user fuzzyhdman1980
1 review
1 helpful vote
January 23rd, 2024

Loved subway until they started cutting back on the amount of meat they put on our sandwich. They now have their employees slice and determine how much meat to put on the sandwich. We are getting about 2/3 of meat as we used to. I have not ate at subway in about 6 months and have no intentions doing so... very disappointed

Thumbnail of user debram2116
1 review
1 helpful vote
January 21st, 2024

I went to the subway on Hagen ranch rd and boynton beach Blvd located in Boynton Beach Florida. I ordered my bogo on line and it was charged to my card. When I arrived the girl behind the counter said they do not honor it. I told her my card was charged and they were listed as a participant store. She said I would get a refund in 2-3 days. I blew my stack so she called the manager on the phone. When she got off she said they will honor it now but from now on they won't. Then I saw the picture of the new pretzel they were advertising and decided to get one. She wrapped it all up and couldn't wait to eat it. When I got to my car I opened it and it was burnt and there was no salt on it. I went back inside and explained to the girl to look at the pretzel and wanted another one. She said I can't do that because that's how it comes out of the toaster. I said look there's no salt on it then she took it back put some butter on it and tried to add more salt on it. I gave up took it home and it was hard as a rock. That was a waste of 3 dollars. Never again will I return to that store or order another pretzel again. The girl behind the counter was not rude just trying to do her job but seemed stressed out. Please don't go to that store if you have coupons or want any pretzels.
Debra McKay. P.S I do not have the receipt due to it being in the other bag when she switched out the pretzel.

Products used:
Food

Service
Value
Returns
Quality
Thumbnail of user bend935
1 review
2 helpful votes
January 21st, 2024

It suckssuckssuckssuckssuckssuckssuckssuckssuckssuckssuckssuckssuckssuckssuckssuckssuckssuckssuckssuckssuckssuckssuckssuckssuckssuckssuckssuckssuckssuckssucks

Tip for consumers:
subway sucks

Products used:
subway

Thumbnail of user arturh11
1 review
0 helpful votes
January 12th, 2024

Not food, but garbage. Absolutely tasteless, no matter where I tasted it. I don't understand why I'm giving it a chance. Only drinks are okay.

Thumbnail of user syrial2
1 review
3 helpful votes
December 13th, 2023

My husband and I order a sub online only to receive a call from the Subway to tell us that they are out of Turkey. We asked for a refund and he stated that they can't give refunds from the mobile app. So, we asked for a different meat and he told us that he couldn't because it would be a different price. You can't give me a refund and you also can't give me a different meat even though it's Subway's fault that you have no Turkey. I contacted them online and of course I still have not received a response. Subway got $7.55 of my money and I received no sub. It's not the point of the amount of money spent. It's the fact that Subway doesn't even care to get in contact with customers that they have wronged. Franchise or not it's your Subway name and you guys need to do better.

Products used:
I didn’t get anything!

Service
Value
Returns
Thumbnail of user bobd1180
1 review
0 helpful votes
March 13th, 2024

Customers on a fixed income Now can NOT afford to eat at Subway because Subways now do not honor Subway coupons! My recommendations' is to go elsewhere.

Thumbnail of user johnt5207
1 review
0 helpful votes
March 26th, 2024

Why does subway advertise a senior discount when none will honor it? Is it to lure seniors in? Take the advertisement down if it is a lie!

Service
Value
Quality
Thumbnail of user saccuosti58
1 review
2 helpful votes
October 14th, 2023

My wife and I went to Walmart and her blood sugar was low so i suggested a six inch sub. She ordered roast beef, cheese, lettuce, tomato, and mayo. I was shocked at the price of $7.99 plus tax of.56 cents. $8.55 for a 6 inch sub! That price is about double what it should be. October 12,2023 is officially the last time we ever eat a Subway sandwich. Never again.

Products used:
6 inch roast beef sub.

Service
Value
Quality
Thumbnail of user deeray9868
1 review
0 helpful votes
February 17th, 2024

Ordered Titan Turkey and had 5 thins slices of turkey on the sandwich. Ordered the Italiano and had 4peices of meet barely any vegetables selected and wasn't toasted as ordered. Each time I order the sandwiches get worse and worse. Think I'll go somewhere else.

Tip for consumers:
I ate bread with a lot of sauce and very little product.

Products used:
Turkey Titan sandwich and the italiano

Service
Value
Quality
Thumbnail of user scotta277
9 reviews
18 helpful votes
January 9th, 2024

The subs are ok, but can you get rid of the commercials with football players. This doesn't help you at all, nobody cares about football players, these fools already make more money than they are worth. Your commercials just suck with these idiots that think they are God's cause they play football.

Service
Value
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Thumbnail of user montegobay11100
1 review
1 helpful vote
April 18th, 2023

My only complaint, is the Subway web site. I only want to look over their menu. It is not allowed. The site wants to know your location, ok fine. After that, still no access to any menu. I don't get it. O well.

Products used:
sandwich purchase

Service
Value
Quality
Thumbnail of user jayantag3
1 review
3 helpful votes
December 25th, 2023

I purchased paneer sandwich from subway outlet of Terminal 1 of new delhi int airport on 22.12.23 at 3pm and after having it i started vomiting.cramp abdomen and loose motion till date.They use rotten expired ingredients.after returning to kolkata i will share it among all medical fraternities

Thumbnail of user peteri523
1 review
2 helpful votes
October 16th, 2023

I went to the Subway location at 300 to come see road East. I believe it's store 207 Windsor Ontario. Unfortunately, they were very, very rude to me. The gentleman who served me tried to keep my change and refused to give it to me until I got upset when I called to make a complaint. The manager Jessica basically just told me. Oh, sorry, we're human, we make mistakes. Trying to keep my money is not a mistake. It was purposely done I will never. Go to another Subway around here again. And I wish I could prove my purchase. But they did not give me a receipt either. This is the worst service I've ever had..

Thumbnail of user andyr314
1 review
0 helpful votes
January 7th, 2023

If you go to the Subway in Natick, MA, make sure there is more than one person working because they want to put all the vegetables on your sub before they put it in to toast the bun...my husband & me have eaten at a lot of Subway restaurants when we were on vacation down south since Wendy's wouldn't let you eat inside but all the Subways we had gone to, had always welcomed you inside to eat your meal...we used a Subway gift card today but carried out since we live in the next town and ate our subs at home.

Tip for consumers:
I have no idea since this is the first time I've ever been here.

Products used:
Two sub sandwiches.

Service
Value
Quality
Thumbnail of user akiramederos2002
1 review
3 helpful votes
November 11th, 2023

I have notice every time I order on the app I never get everything I ordered and anytime I call to complain they do anything about it I asked for heavy teriyaki sauce, but all I got was chipotle and light mayo, even though I asked for regular mayo

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