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Subway
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website thubmnail of Subway
subway.com
Ohio
1 review
2 helpful votes
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First of all, the employees were $#*!ed. When asked if I wanted dressing, I said "mayo". They interpreted this as "NO" and started cutting the sub. Next, I was charged an extra $4 for double the meat when the item I purchased from the series menu did not apply to that; the employees simply did not communicate properly with each other. I absolutely overpaid for this "series" item when I simply could of had it built from scratch and paid less. This whole series promotion is nothing but an indicator of what absolute scumbags Subway has become.

Date of experience: August 3, 2023
North Carolina
2 reviews
4 helpful votes
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Awful. Go elsewhere
January 5, 2024

Lexington, SC. I placed an order thru the app. I was about 10 minutes early. All 3 of the employees were rude and said, "Nothing we can do for you, you'll just have to wait." I told them to cancel it because I didn't have time to wait, showed them the order on my app, and they refused to even make it early. I went right over to Publix and got an even better sub. This is why I don't bother with Subway, and definitely never will again.

Date of experience: January 5, 2024
Michigan
1 review
4 helpful votes
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Scam
August 31, 2021

Fantastic Scam they have running here. They take your order, they take your payment. But then the place has been closed for the last two days. They are literally stealing money! I also missed my lunch hour because of them. I do not have enough time to order another meal and pick it up. What a scam.

Date of experience: August 31, 2021
Nebraska
1 review
3 helpful votes
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I have been trying to get a refund for less than $20 for 5 days. The store won't answer the phone, so I went there. They can't give a refund even though the charge transaction is under Subway. I called Doordash and they got no response from Subway either. I have sent many requests for a refund or any help. Today I called the corporate offices and nobody answered, ever. Their customer service is non-existent.
I have no photos, or proof of purchase because I never got the order.

Date of experience: August 31, 2022
Florida
37 reviews
70 helpful votes
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Awful
December 17, 2022

I don't know who could write anything good about this company. The pictures of the food is totally false. We had the Philly cheese steak and it was more bread then steak. We had extra cheese that you could not find. There was barely any steak and the taste was so bad after 2 bites, I threw it out. Do yourself a favor and go anywhere else.

Date of experience: December 17, 2022
Pennsylvania
1 review
0 helpful votes
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Stale bread
August 9, 2021

I purchased from store #321-0. I stopped purchasing Subway over a year ago, because of the same reason, stale old bread. Both subs were ok accept the stale bread, it just takes away from the overall experience. The customer service was good, why did he use old stale bread? It wrecked the meal.

Date of experience: August 9, 2021
Texas
1 review
0 helpful votes
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Ordering directly on Subway website is horrible. We attempted to place an order after work so we can pick up and go home. We were 30 mins away from the pick up location and made it to the store before i could complete the order. Every click i made took almost 10 seconds to respond and i even checked my service to see if it was my lagging but my 5g was working as fast as usual. Maybe it's a server issue? Hopefully it can get fixed. The location itself was great and thankfully fast.

Date of experience: August 15, 2023
AE
6 reviews
6 helpful votes
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Fantastic Subs!
October 17, 2021

Some of the best sandwich subs in the business! If you feel like eating quite a bit but don't want to feel heavy or overwhelmed with the guilty feeling you have after consuming fast food, Subway is the place to go!

Date of experience: October 16, 2021
Indiana
1 review
3 helpful votes
Follow Tricia C.
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I specifically ask for the chicken and bacon to be cooked well done and they NEVER do it! I order It online and always put the same instructions! The managers do not care about the issue and just say ok we will talk to the employees! Never changes! The pic is of very undercooked bacon!

Date of experience: August 15, 2023
Massachusetts
1 review
0 helpful votes
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If you go to the Subway in Natick, MA, make sure there is more than one person working because they want to put all the vegetables on your sub before they put it in to toast the bun...my husband & me have eaten at a lot of Subway restaurants when we were on vacation down south since Wendy's wouldn't let you eat inside but all the Subways we had gone to, had always welcomed you inside to eat your meal...we used a Subway gift card today but carried out since we live in the next town and ate our subs at home.

Date of experience: January 7, 2023
Michigan
9 reviews
18 helpful votes
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This isn't football
January 9, 2024

The subs are ok, but can you get rid of the commercials with football players. This doesn't help you at all, nobody cares about football players, these fools already make more money than they are worth. Your commercials just suck with these idiots that think they are God's cause they play football.

Date of experience: January 9, 2024
Colorado
1 review
0 helpful votes
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Working employees?
November 8, 2023

I often enjoy subways, yet the one in Fruita seems to allow the staff to enjoy vape breaks quite often. I was waiting in the car for a friend while they ordered, in the ten minutes I was there I saw two employees outside vaping twice! I know breaks are allowed but when you leave "responsible teens" as managers it seems that rules aren't always enforced.

I believe there is a camera over the door, does anyone ever look at it?

Date of experience: November 8, 2023
New York
1 review
0 helpful votes
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Slicing their own meat!
January 19, 2024

So I used to love Subway, recently they have changed, they've covered their meat. I don't like ham, I used to be able to trade ham for turkey. Today I got charged $3.50 for 4 slices of turkey. My husband likes double meat, he got a cold cut combo with double meat, it was $3.50 I got home, opened my sandwich after being told I had to pay for double meat for 4 slices of turkey, and was immediately upset. I don't eat the whole sandwich anyways, but when I opened the sandwich and saw the roast beef, I thought wow, maybe I should have bought double roast beef. Come on Subway, lose the meat shield! You are hiding what you are putting on the sandwich!

Date of experience: January 19, 2024
Illinois
1 review
0 helpful votes
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Subway bowls
May 22, 2024

Subway bowls really suck for meat eaters. No green olives, chincy on the veggies, really chincy on the meat. Ask for avocado and get charged for a tiny squirt. Also they got rid of the green goddess dressing. How stupid is that.

Don't buy it. I ate mine and I'm still hungry. Where's the meat man! I'm paying for a chicken rice bowl and I get maybe an oz of shredded chicken.

No more for me.

Date of experience: May 22, 2024
Oregon
3 reviews
1 helpful vote
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We stopped at a Subway in our hometown up on NE 6th St. In Grants Pass, Or. This was our first time going. The line was long when we walked in and more people came in behind us. Plenty of customers were sitting at tables as well. The line moved quickly, the employees were calm, friendly and efficient! I was very impressed and complimented them and left a tip. We took our order to go. I have to say that my husband and I both said it was the "best" sandwich we had ever gotten from "any" Subway "ever!" Nice job! I hope the owner knows what great employees they have working for them!

Date of experience: August 14, 2016
North Carolina
1 review
0 helpful votes
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No thanks
September 24, 2022

Food has gone downhill. Lots of bread, no stuff between. They can afford athletes
To advertise for them (most are hard to even understand). Mush mouth. Bring back higher quality food, then I'll be back.

Date of experience: September 23, 2022
Canada
1 review
0 helpful votes
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Customer Service
July 28, 2023

I observed excellent customer service with great quality of food. Staff greet really good and provide proper information about new subway series sandwiches, that I tried and was scrumptious. & trust me, everyone should enjoy such kind of food.

Date of experience: July 28, 2023
California
2 reviews
2 helpful votes
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Online Orders do not work
December 31, 2023

I like Subway but disappointed that you can not order online for pick up.
I keep getting an error code "card failure" and payment could not go through.
I tried using three different cards and (Which are in good standing)and the website would not accept my payment.
I'm hoping Subway fixes their website because if people could order online and pick up their food then it would reduce the long lines in the store. Just a suggestion.

Date of experience: December 29, 2023
Oregon
29 reviews
48 helpful votes
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I was amazed at this Subway sandwich shop.It use to be an old gas station and they renovated it. When you walk in you are greeted right away great food and in side the building is a place with a fire place to sit and eat very clean and up to date
I was expecting something different from the out side you must go and see it and have a great subway day. Lori B gates
Oregon

Date of experience: March 16, 2018
Florida
1 review
1 helpful vote
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422 Park Street Okeechobee FL
June 2, 2023

Place an order through the app.
The employees called me to tell me they did not have a working toaster oven I requested they cancel my order no toaster oven it's not Subway. They actually put the order through like I received it. I had to put a fraudulent charge against the store in order to get my refund. I still haven't gotten my tokens back that I used. I contacted Subway corporate I did get an email from the DM and he never followed through on anything. Very dissatisfied with this store. And because they do not follow through I will let everybody know of my experience. If I operated my business the way they do theirs I would not have a business.

Date of experience: June 2, 2023

Overview

Subway has a rating of 1.8 stars from 158 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Subway most frequently mention customer service, gift card and roast beef. Subway ranks 323rd among Restaurants sites.

service
75
value
73
shipping
16
returns
21
quality
64
+35