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SubieTuned
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SubieTuned

subietuned.com
Massachusetts
1 review
1 helpful vote
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Customer Service Who?
October 6, 2021

These ding bats can't respond to a simple message Via email, Facebook, or any other media platform.
All I asked was for when they'd have the product in stock and I've gotten nothing back in two weeks.
By the way they already took the money lol

Date of experience: October 6, 2021
Missouri
1 review
1 helpful vote
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Subietuned no longer in business
July 20, 2022

There were no response from Subietuned about an order that was created. My cc was never charged but I found lots of people had the same experience. It looks to me if they are no longer in business you should shut the website down instead of just accepting the order and giving impression you are charged.

Date of experience: July 20, 2022
Ohio
1 review
1 helpful vote
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This is the worst experience I've ever had with any company. I ordered mirrors 6 months ago. Never had a email saying it was on back order no emails saying anything about my product. Just an overall bad experience with this company. Definitely will never order here again and will never advise anyone else to order from this fraud company.

Date of experience: August 5, 2022
Missouri
0 reviews
1 helpful vote
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Subaru Legacy 2.5 gt down pipe
January 24, 2022

I ordered a down a down pipe for my 2005 Subaru Legacy 2.5 gt with automatic transmission for $343.85, they took my money and I have not received my item, I tried to call the phone number numerous times that they provide at business hours and it says they are unavailable, I emailed them numerous times and they have not responded back with me, I got ripped off.

Date of experience: January 24, 2022
Texas
1 review
0 helpful votes
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Terrible customer service. Still waiting on reply.
December 26, 2021

Bought an item that was on backorder without being notified it was on backorder. 2 weeks have gone by with several messages and calls and still no answer. My hard earned money is just floating in the air and I have no idea how to get it back. Starting to think that this site is a scam.

Date of experience: December 26, 2021
Minnesota
1 review
2 helpful votes
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Awful experience
November 8, 2021

They took my order and my money. Then sent me no info and ignored my emails for 10 days. Then i recieve a generic email that just says "order cancelled". No reason, not even an "we apologize". What a waste of time. What an awful company. There is So many Subaru Aftermarket company's out there, not sure why anyone would use Subie Tuned.

Date of experience: November 8, 2021
Wyoming
1 review
0 helpful votes
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Scam
October 18, 2021

I ordered a clutch and flywheel on 10/04/21, then the credit card was trying to be charged for $55 after the order was placed. Never ran the card for the clutch and flywheel amount. They haven't replied to FB messages, emails, they do not have a working phone number…. Just a whole pain that I didn't want to deal with. In the end, I have a throw out bearing that is shot with no clutch or flywheel on the way and no communication.

Note: the site even says IN STOCK and would ship same day if ordered by 2pm MST. I ordered in the 10am hour. Don't order from here unless you want fraudulent charges and no parts.

Date of experience: October 18, 2021
South Carolina
1 review
0 helpful votes
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Ordered one part...
April 27, 2022

I ordered one part. A cam sensor bracket. When I looked it up it said there were 4 left in stock, so I bought it. After check out, funds processed I received an email stating that this part is on backorder. I have emailed subie tuned asking an eta on this part because now I am without my car for even more time.

Date of experience: April 27, 2022
Arizona
1 review
0 helpful votes
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TRASH
December 7, 2021

Ordered a clutch. It said if I order by 2pm it ships same day. Then I went to the confirmation email and it said it was on backorder. I emailed them twice and yet still to hear anything back. I want to cancel my order due to the lack of professionalism and customer service. Strongly request you buy parts elsewhere.

Date of experience: December 7, 2021
Georgia
2 reviews
10 helpful votes
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Good service!
April 8, 2017

I only ordered one small item, but it was shipped quickly. Would definitely order from them again. I don't have much to say, but this review system makes me write at least 100 characters, who's is annoying.

Date of experience: April 8, 2017
Louisiana
1 review
11 helpful votes
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Amazing customer servious
September 19, 2018

This is the fastest I've ever received a part in my life. And your customer service was great having concerns with only ordering one head gasket instead of two, and it really gives me confidence in shopping with you guys.

Date of experience: September 19, 2018
Illinois
1 review
5 helpful votes
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Top rated
February 1, 2016

Tell you what guys and gals. There's plenty options out there to purchase aftermarket products for our rides. Customer Service in most cases takes priority when placing an order online. This company provides excellent communication with its buyers & are easy to work with if you have any issues at all. The utmost importance in my opinion when making online purchases!
Thanks again for the excellent shopping experience.

Date of experience: February 1, 2016
Pennsylvania
2 reviews
6 helpful votes
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No communication
October 21, 2018

Can't review as I haven't gotten my part.
I can say, there has been no communication, didn't know my part was on back order until I logged in. They should tell you that up front instead of taking your money first and then forgetting about you.
I will wait for a response from then until tomorrow, if not I will cancel payment.

Date of experience: October 21, 2018
Georgia
1 review
8 helpful votes
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SLOW SHIPPING
June 29, 2017

Paid $8 to ship 4 lightweight plastic hangers. They were not only placed at the bottom of an oversized box, not really properly wrapped, but they also took 2 weeks to get here, days past the expected arrival date.

Date of experience: June 29, 2017
New York
1 review
0 helpful votes
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Cant get a word out.
January 30, 2018

I tried to get in contact with Subietuned.com after they sent me a wrong part, to return the part. I sent emails and even tried using their cool little chat feature to no avail. Will never buy from them again. Shipping was fast.

Date of experience: January 30, 2018
Utah
1 review
2 helpful votes
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Dissatisfied
September 21, 2021

Was looking to buy and yet its been 3-4 weeks without confirmation of my order, and no telling when the item will/has been shipped. On my order it said payment was accepted however nothing has gone through according through my bank account and theres no way to contact this company to get rid of my card information. Not too stoked about how this went. Still dont have my item.

Date of experience: September 21, 2021
Wisconsin
1 review
9 helpful votes
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Looks great.
July 30, 2020

Relatively easy to install, not quite a perfect fit bit the product is solid and well made. Had to bend the bracket slightly to get it just right on the bottom and clips were slightly short going over the plastic fender liner so I had to wiggle the screw through but it does work it's way through. Overall great for the price.

Date of experience: July 30, 2020
Texas
1 review
16 helpful votes
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No Response From Team - Lost Package
February 22, 2018

I'm unable to receive packages from shipping companies that do not have access to my apartment complex. I received a notice and messaged the shipping company, but they said they could not update the shipping address and I would have to contact the seller. I contacted subietuned on 2/15 and never received a response. Now the package shows returned to sender. Very dissatisfied.

Date of experience: February 22, 2018
Georgia
1 review
8 helpful votes
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"NO COMMUNICATION"
October 2, 2020

I've ordered parts 2 weeks ago and have not got any tracking numbers or any kind of email suggesting when I would receive the parts. Before I order the parts I was told they would ship next day cuz they were in stock. I've contacted their site and messages them a few times and email them and I have yet to hear your response of what's going on with my parts and when I would be getting them. I'm very dissatisfied with the lack of communication.

Date of experience: October 2, 2020
Washington
2 reviews
0 helpful votes
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Bad communication, zero
November 15, 2020

Ordered brake pads front & rear, along with stainless brake lines. Brake pads came but no brake lines. No communication about this, as to when or if they will come. I have been messaging but no reply. I can't seem to find a phone number to call either.

Date of experience: November 15, 2020

Overview

SubieTuned has a rating of 3.4 stars from 122 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SubieTuned most frequently mention customer service and mud flaps. SubieTuned ranks 801st among Auto Parts sites.

service
5
value
4
shipping
4
returns
2
quality
4