• SubieTuned

2018 CUSTOMER CHOICE AWARD

SubieTuned

Overview

SubieTuned has a rating of 3.78 stars from 123 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SubieTuned most frequently mention customer service, and mud flaps. SubieTuned ranks 45th among Auto Parts sites.

Proactively asks for customer feedback

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What reviewers want you to know

Positive highlights

  • Customer Service in most cases takes priority when placing an order online.
  • Great service, but I have never seen a review system that requires 100 characters.
  • 2018 Customer Choice Winner

Critical highlights

No critical highlights yet

How would you rate SubieTuned?
Top Positive Review

“Looks great.”

Eric H.
7/30/20

Relatively easy to install, not quite a perfect fit bit the product is solid and well made. Had to bend the bracket slightly to get it just right on the bottom and clips were slightly short going over the plastic fender liner so I had to wiggle the screw through but it does work it's way through. Overall great for the price.

Top Critical Review

“Never got my shipment. No emails, no estimated time.”

Sean O.
8/5/22

This is the worst experience I've ever had with any company. I ordered mirrors 6 months ago. Never had a email saying it was on back order no emails saying anything about my product. Just an overall bad experience with this company. Definitely will never order here again and will never advise anyone else to order from this fraud company.

Reviews (123)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (6) great service (4) 100 characters (4)
Thumbnail of user seano292
1 review
1 helpful vote
August 5th, 2022
Verified purchase

This is the worst experience I've ever had with any company. I ordered mirrors 6 months ago. Never had a email saying it was on back order no emails saying anything about my product. Just an overall bad experience with this company. Definitely will never order here again and will never advise anyone else to order from this fraud company.

Thumbnail of user johnh6352
0 reviews
1 helpful vote
January 24th, 2022
Verified purchase

I ordered a down a down pipe for my 2005 Subaru Legacy 2.5 gt with automatic transmission for $343.85, they took my money and I have not received my item, I tried to call the phone number numerous times that they provide at business hours and it says they are unavailable, I emailed them numerous times and they have not responded back with me, I got ripped off.

Thumbnail of user adim29
1 review
1 helpful vote
July 20th, 2022
Verified purchase

There were no response from Subietuned about an order that was created. My cc was never charged but I found lots of people had the same experience. It looks to me if they are no longer in business you should shut the website down instead of just accepting the order and giving impression you are charged.

Thumbnail of user andrewn391
3 reviews
1 helpful vote
June 7th, 2022
Verified purchase

I ordered Invidia exhaust parts for my Subaru on 5/22. No response from the company besides they took my money.

Thumbnail of user caseyk108
1 review
2 helpful votes
November 8th, 2021
Verified purchase

They took my order and my money. Then sent me no info and ignored my emails for 10 days. Then i recieve a generic email that just says "order cancelled". No reason, not even an "we apologize". What a waste of time. What an awful company. There is So many Subaru Aftermarket company's out there, not sure why anyone would use Subie Tuned.

Tip for consumers:
Go else where

Service
Value
Shipping
Returns
Quality
Thumbnail of user austenl2
1 review
2 helpful votes
September 21st, 2021
Verified purchase

Was looking to buy and yet its been 3-4 weeks without confirmation of my order, and no telling when the item will/has been shipped. On my order it said payment was accepted however nothing has gone through according through my bank account and theres no way to contact this company to get rid of my card information. Not too stoked about how this went. Still dont have my item.

Thumbnail of user markc3266
1 review
0 helpful votes
April 9th, 2022
Verified purchase

Ordered part, a week later I get an email saying order cancelled with no call before and no explanation. That service meets no one's expectations. Mm

Thumbnail of user jonathanf460
1 review
0 helpful votes
April 27th, 2022
Verified purchase

I ordered one part. A cam sensor bracket. When I looked it up it said there were 4 left in stock, so I bought it. After check out, funds processed I received an email stating that this part is on backorder. I have emailed subie tuned asking an eta on this part because now I am without my car for even more time.

Thumbnail of user michaelc4243
1 review
0 helpful votes
January 8th, 2021
Verified purchase

Cart contained several parts, order was completed and processed, then all but one part was removed from the order, with no reason(s) given, nothing more then a simple 'order modified' email, which I used the website to ask a question about; only to never receive a response to my question. I will not be recommending your website/services to anyone, as there is no customer service to be had.

Thumbnail of user chrisd1720
1 review
0 helpful votes
April 6th, 2022
Verified purchase

Best price on a Vibrant ******* stainless steel muffler 3" inlet dual 2.5" outlet. Fast shipping!

Thumbnail of user alexp992
1 review
1 helpful vote
October 6th, 2021
Verified purchase

These ding bats can't respond to a simple message Via email, Facebook, or any other media platform.
All I asked was for when they'd have the product in stock and I've gotten nothing back in two weeks.
By the way they already took the money lol

Thumbnail of user nellil1
1 review
0 helpful votes
October 18th, 2021
Verified purchase

I ordered a clutch and flywheel on 10/04/21, then the credit card was trying to be charged for $55 after the order was placed. Never ran the card for the clutch and flywheel amount. They haven't replied to FB messages, emails, they do not have a working phone number…. Just a whole pain that I didn't want to deal with. In the end, I have a throw out bearing that is shot with no clutch or flywheel on the way and no communication.

Note: the site even says IN STOCK and would ship same day if ordered by 2pm MST. I ordered in the 10am hour. Don't order from here unless you want fraudulent charges and no parts.

Tip for consumers:
Don’t order.

Products used:
Nothing cause I never got the dang parta

Service
Value
Shipping
Returns
Quality
Thumbnail of user jaken71
1 review
0 helpful votes
December 26th, 2021
Verified purchase

Bought an item that was on backorder without being notified it was on backorder. 2 weeks have gone by with several messages and calls and still no answer. My hard earned money is just floating in the air and I have no idea how to get it back. Starting to think that this site is a scam.

Thumbnail of user jasonb2685
2 reviews
1 helpful vote
September 8th, 2022
Verified purchase

Did not receive paid for parts and not able to get ahold of customer service

Thumbnail of user nealv33
1 review
0 helpful votes
November 30th, 2022
Verified purchase

I ordered a short huh for my car and long story short, it's been almost a week and I still haven't gotten a tracking number, I haven't even gotten confirmation on it being shipped yet.

Thumbnail of user codyp87
1 review
3 helpful votes
August 2nd, 2021

It took me writing a review for them to even respond so customer service gets a zero there website said it was paid for so yes I assumed I had paid for it.

Thumbnail of user dmitria1
Jason D. – SubieTuned Rep

Cody, you have not been charged anything yet, no money was "stolen". Please check the charges to your card before making a strong accusation of stealing money. Your item is on backorder as you have been notified many times. Sorry for the inconvenience.

Thumbnail of user elainep415
1 review
1 helpful vote
August 27th, 2022
Verified purchase

Still haven't received the items I ordered in June. Why haven't I received these items and when will I receive them if not then I need my money back.

Thumbnail of user erich1027
1 review
9 helpful votes
July 30th, 2020
Verified purchase

Relatively easy to install, not quite a perfect fit bit the product is solid and well made. Had to bend the bracket slightly to get it just right on the bottom and clips were slightly short going over the plastic fender liner so I had to wiggle the screw through but it does work it's way through. Overall great for the price.

Thumbnail of user cotyk1
1 review
0 helpful votes
May 15th, 2021
Verified purchase

I ordered a flywheel may 7th and never got a confirmation email. I emailed them asking why and they said it would be in stock this current week. Then they cancelled my order this week without notice. No email, nothing. Terrible customer service in my opinion

Thumbnail of user jasonp1683
1 review
0 helpful votes
December 11th, 2022
Verified purchase

Took my money and never shipped product. Didn't tell me if there was a backorder or anything so they keep customers in the dark.

Thumbnail of user jonos8
1 review
3 helpful votes
February 1st, 2021
Verified purchase

I ordered a full catback system from SubieTuned a week ago and they have charged my credit card in full. No shipment info or estimated delivery has been given or any other communication aside from order confirmation. They have no phone number so I have emailed asking for a status update, and so far, no reply.

Thumbnail of user eugeneo66
1 review
0 helpful votes
December 7th, 2021
Verified purchase

Ordered a clutch. It said if I order by 2pm it ships same day. Then I went to the confirmation email and it said it was on backorder. I emailed them twice and yet still to hear anything back. I want to cancel my order due to the lack of professionalism and customer service. Strongly request you buy parts elsewhere.

Thumbnail of user ryans998
1 review
2 helpful votes
March 5th, 2021
Verified purchase

Part was listed as "in stock" but it has been over a week and still has not shipped. I reached out to subietuned yesterday and have not heard back.

Thumbnail of user tannerw45
1 review
0 helpful votes
November 14th, 2022
Verified purchase

I don't have the product yet as it's been on back order for almost a month. Will update once the product comes in with a review

Thumbnail of user terryf331
1 review
0 helpful votes
March 30th, 2021
Verified purchase

I placed an order for a AVO Throttle controller and my credit card was charged. Then I receive a message that the order was canceled. No explanation! I responded that I was not happy with that response and got a message back that you no longer stock that item. Way to go taking care of a new customer!

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From the business

SUBIEtuned is dedicated to serving the performance parts needs of Subaru enthusiasts. We carry numerous brands and type of parts to make your Subaru perform and look like no other.

Company Representative

Thumbnail of user dmitria1
Jason D.
Customer Service Rep

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