The company has garnered a mixed reputation, with several customers expressing dissatisfaction primarily due to significant delays in order processing and shipping, as well as issues with product quality and sizing discrepancies. Many reviews highlight a lack of reliable customer support, making it challenging for customers to resolve issues or return items. Conversely, some customers report positive experiences, appreciating the stylish designs and quality of certain products, along with responsive customer service when reached. Overall, while there are commendable aspects, the prevalent concerns suggest a need for improvement in operational efficiency and communication.
This summary is generated by AI, based on text from customer reviews
The price was better than in a physical store and of great quality. Really hard to find a dress with a nice design and good support! This is my website to view clothes now!
Beautiful good dress, quality and excellent price. It arrived in a timely manner. It looked great, it felt great, but this style was a bit big for me. I will remember it for my next online purchase here, excellent service!
After reading the reviews regarding this company. I am very disappointed. I sent this company $146.46. I will call my bank and make sure I get a refund bc this company is a FRAUD!
They would send the clothes from a US address, but would only accept returns in China. First they try to convince us to accept a 25% discount to use for alteration, and we have to respond to their first email within 7 days, otherwise we can no longer return the merchandise which in this case is not possible to alter.
They usually taylor the waist too small, making it hard to choose which size to pick. I normally fit a medium waist in a skirt, but going by their waist size reference, I had to chose a large size, which leaves the bust and hip way too big, to the point that they cannot be altered. The customer has to pay for shipments both ways: from a US address and returns to China. Their return policy only says that customers have to pay for returns, but no country is mentioned. Their contact address is in England, but is not used for returns. Had I known that this return would be so costly and complicated, I would not have bought from them. I was going to order the smaller size dress, but the way this is going, I may never order from them again.
Size of items from different designers differ. ​Sorry that they did not fit your body shape.
We did send you the label on Sep. 3rd. Please check your email.
We will refund you the purchase price of the returned item(s) once we receive it/them in good condition.
We value your business and we promise you that we will settle this matter at the best way we can.
This is an easy to navigate site with a wide variety of products. There is something for everyone, for all sizes and shapes. The quality of the clothing was of a high standard. Very pleased with the fit and extremely pleased with my purchase. I bought two more identical shirts after receiving the first one.
I was very happy with the dresses I received from this website, they fit me perfectly. I was worried they wouldn't arrive on time, so the team offered me another pair and they would send it to me the same day, but mine arrived on time before my vacation. They were very friendly and quick in responses.
An incredible experience with this online boutique. After hesitating to buy so much because of the stories I heard from friends using other websites, I finally gave in. From start to finish this boutique showed professionalism and exceptional customer service with clear instructions and prompt responses, it was a simple and quick process. Highly recommended
The service at the online clothing store was great. The clothes arrived on time and looked like the photos. The dresses are very high quality, especially the material they are made of, the price is not indicative of that, so I can say that it is the same as advertised. For now they endure the use, I decided to buy again.
I received my coat very quickly. It is well made and looks elegant, the fit is excellent. Thank you.
Recently, I was lucky enough to find this website to buy clothes online. I was going to ask some quick questions about sizing, but soon I had a lot more general questions, customer service responded with kindness and patience. Thank you very much, the order arrived on time and in perfect condition.
I am very happy, yesterday I received my dress, good reception of the order. The dress is as it is in the photo on the website, the shipment will have to be reviewed but it is normal, it will also be necessary to review the embroidery of some flowers, but in perfect condition, measurements as indicated.
First, this website is top notch and makes the purchase informative, easy and fun. Nobody wants to ask for something from a website that is difficult to understand. On the other hand, my purchase was spectacular, very nice dress.
The item looked nothing like the picture. To return the item, you will pay half of what it costs, and they give you only 1 week to return after the email is sent.
Sorry that you are not satisfied with the item(s).
Could you please send us some photos for the received items to check?
We value your business and we promise you that we will settle this matter at the best way we can.
If you run into any issues, please do not hesitate to contact us at services@stylewe.com.
I have clothes from almost the beginning of this web page. It has been crazy to see a website grow bigger and bigger. Very efficient service with high quality clothing. Super recommended.
I received exactly what I ordered in this online boutique, a nice fitted dress. Decent quality, fast service, and reliable shipping. Easy to use website, no complaints. Thank you.
Answer: Their styles are beautiful and quality seems excellent. It was the sizing we had trouble with. They have a size chart with measurements, but the item I ordered was several inches smaller than the measurements given in the size chart. Also, when I wrote (twice) them regarding return of the item, I never received a response. After several weeks, I had to turn it over to PayPal to return the item and received be a refund. I've been afraid to order from them some nice. Also, the item took 3 weeks from date of f order to arrive.
Answer: The initial package arrived in about 3 weeks but was the wrong size, much smaller than described. It was very difficult to get a reply from them about the exchange. I had to file several official complaints in a few sites before I heard back from them, and then I waited a long time to get the cost in a larger size. I do not recommend this company and will not order from them again. I also believe than many of the reviews posted here are fake ones set up by the company. Read them carefully and you'll see what I mean.
Answer: My two pieces were crazy, too long, too small in shoulder And bust, And sleeves were way too tight- Better stay away- not worth the hazel. The garmets are nothing like the images!
Answer: I won't use them ever. I ordered a medium 8-10, I usually wear a 4-6 or junior 5/7 the dress was so small it would've fit a 10 year old girl. Then there was no way to contact them. My order didn't show on my account etc. total nightmare until I put a bad review on SiteJabber then I heard from them I sent it back and got a refund. Beware.
Answer: Unless you are built like a 10 year old girl - methinks you will be frustrated.
Answer: I ordered 3 items. I'm normally an 8 M so ordered L. 2 items fit great 1 was too small. I ordered an XL & it still didn't fit. They will exchange or refund but could make it a lot more obvious how to return but otherwise I'm very happy with my purchases. I believe the different designers have different sizes. I believe this site is more like a mall with different shops, not one store. People shouldnt get so angry about not using American sizes. American sizing is larger than any where in the world. Even in American sewing patterns I'm a 14 that gives you an idea of how off American clothes are
Answer: Sizes are way off. Trust me: this is not the way to shop.
Answer: They produce some good dresses; some have defects. Terrible customer service. No phone. Won't tell where to return clothing. Won't pay. No action on exchanges. Losing so much repeat business they will be out of business. PATHETIC "Customer Service." They don't help people; they put them off!
Answer: I have give up on STYLEWE they are pull of it. You can only fool me once. I believe that 95% of the people that buy from stylewe are very dissatisfied and the other 5% are lies just to pull you in just like someone fishing. Mr Larry. S the representative for stylewe (liar). It is up to you you make the choice its your money Spend it wisely, use your head. These people are out of the country over seas. I hope this helps Ms. Katharine. E and anyone else, look BUT don't touch. :)
Answer: Answer to question from Andrea. Andrea, please stay away from Stylewe. The company is a scam. I bought two dresses and I was only reimbursed because I paid through Paypal and Paypal got me my refunds. The merchandise is horrible, at least what I received. Stay away. Do not waste your money with this company.
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope that every one of our customers will find their own unique and exclusive designer fashions at StyleWe.
We believe the fashion trend should not be controlled by the few, but rather be guided by the collective actions of every designer and fashion consumer. At StyleWe, our goal is to empower designers so that they no longer feel hidden behind the brand, but are able to proactively communicate directly with their customers throughout the entire fashion life cycle.
We believe fashion should be personal and diversified. Fashion designers should not cater exclusively to the rich and famous. We have dedicated ourselves to enabling talented fashion designers to build their own brands and achieve their dream. Together with our designers, we will deliver high quality designer fashions to everyone.
Up to 95% of our customers love our products and service.
In fact, even for a famous and large company, there are a few negative reviews as well. You can't always please all. Hope for your understanding.
We would like to suggest you contact us again when you receive the order and want to return it.
If you run into any issues, please do not hesitate to contact us at services@stylewe.com.