The company has garnered a mixed reputation, with several customers expressing dissatisfaction primarily due to significant delays in order processing and shipping, as well as issues with product quality and sizing discrepancies. Many reviews highlight a lack of reliable customer support, making it challenging for customers to resolve issues or return items. Conversely, some customers report positive experiences, appreciating the stylish designs and quality of certain products, along with responsive customer service when reached. Overall, while there are commendable aspects, the prevalent concerns suggest a need for improvement in operational efficiency and communication.
This summary is generated by AI, based on text from customer reviews
I have ordered twice from them. Pretty good but cheap quality. Hit and miss for most things. Often, the product IS NOT what is pictured (belt missing, quality of fabric different). I don't care for the free jewelry sent as it is not good quality or approprite for a professional.
I really like buying sweaters in this online clothing boutique. They are of great quality, shipping is fast and the price is affordable.
I have made two purchases online here I have not found any problem. Both items (a pair of sandals and a business style dress) were as described and arrived on time. It is cheap but without losing quality, so I am happy to recommend it.
My dress order arrived very quickly and well packaged, the website also kept me informed of the delivery, highly recommended.
I bought a long black skirt and it arrived exactly the same as the one on the website, the one size is perfect, the quality too. Very happy.
This company has stolen pictures from other websites and they attempt to replicate such items and do a poor job of it. The prices say CAD when you go to check out. Afterwards you realize they charge you in USD not CAD. The clothing are not as described, I purchased a lot of coats from them on my first order, after I received the item I realized, I had been rip off. The coats had no linning and threads were hanging everywhere. I held the coats up to the window and they was see through. After from that they were I'll fitting. I took pictures and explain the situation. I requested that all my orders be cancelled on Dec 1, I was told my orders were cancelled and not to worry. I got home and found more of their poor quality products at my house today, as usual the company wants you to ship the items back to China at your expense. However the items are been shipped from an address here in Burnaby BC. To ship to China and pay customs they are aware this is a huge amount. They will not refund you the money if you ship it back to the local address, they are hopeful that you will be discouraged from shipping back the items and keep the garbage, whilst they refund you 10 percent back to keep the items. I literally can not keep these items. I spend over 1,500 CAD with this company. They refused to cancel my orders, after I have requested they do so several times. Yet the company keeps charging my card and kept charging my account. Some of the items arrived without tags and were so wrinkled they look like they were already worn. There is no way for you to write a review on the companywebsite of the products you receive, because the company is fully aware they are sending you garbage
Sorry that you are not satisfied with the item(s).
The payment will be charged in USD according to exchange rate that the day you checked out.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
As we checked, we have canceled the unshipped items as you request, and some of the refund are under processing.
For the received items in order HBB02828047, we have issued a 40% refund since you accept to keep them.
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to address your concerns and serve your fashion needs.
If you run into any issues, please do not hesitate to contact us at services@stylewe.com.
Had looked for a long time, finally found a pair if trousers I thought I could wear. Only trouble is. They need to ship my order. Tracking numbers supplied do not work and USPS has no record of the tracking number they provided. They blame Covid 19 but I have received orders in an average of 16 days from other suppliers in China. Disappointing to say the least, dishonest at best.
Thank you for your feedback and sorry for the inconvenience.
As we checked, your parcel is still in transit, and the tracking information as below.
2021-12-06 08:01
ATLANTA, GA 30349, ATLANTA, GA 30349, Arrived Shipping Partner Facility, USPS Awaiting Item
Sometimes they are slowly updating their online record, please allow some time for the tracking information to update.
We would like to suggest you contact us again for a 10% refund as compensation when you receive the order and keep it.
Please accept our apologies from the inconvenience this has caused.
Terrible quality clothing and good luck getting anything for a return. Run away! If I could zero stars I would
Sorry that you are not satisfied with the item(s).
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to address your concerns and serve your fashion needs.
If you run into any issues, please do not hesitate to contact us at services@stylewe.com.
When I placed my first order, I was so amazed by the prices and the cute clothes, and then when my order arrived I was very happy because the clothes are so pretty. I just received my third online order.
I like the style of this online boutique, the jackets that I buy from them have this fresh vibe, like a bad girl but sweet, they have nice fabric, soft but warm and good stitching
I bought the pink, boatneck "elegant" dress with only mediocre expectations given the price. I was right - it was BAD. The workmanship was not that bad - a few loose threads sticking out from the seams, and it looks vaguely like the photo. But, the material was NOT what I expected, although "polyester" can come in many forms. I expected it to be a slightly stretchy fabric. It has the stiff and slick feel of a rain coat, not an elegant dress. It also wrinkles HORRIBLY. I used a professional fabric steamer, and it took 30 MINUTES to get just a few of the wrinkles out, but they came right back as soon I put it on, which was not easy given just how stiff the material is. Sadly, the dress looks VERY CHEAP and not the quality that is pictured. VERY DISAPPOINTED. But, I supposed I got what I paid for with such a cheap price. Still, don't waste your money. Hopefully, they will allow me to return it easily.
UPDATED: I lowered my rating to 1 star after attempting to go through their return policy. The first try to offer you a mere 15% refund to NOT return the item. I asked for a return label, and then they upped the bribe to a 25% refund. I refused and asked AGAIN for a return label. They said the item would need to be received within 15 days to be refunded. YOU CAN'T SHIP ANYTHING TO CHINA IN 15 DAYS! It took them over a month to get the dress to me in the first place. The 15 day limit is NOT listed in their return policy on their website. And the California address and phone number they list as their is actually Paypal's. So, they are pretending to have an address in the US, when they do not. THIS COMPANY IS A SCAM! DO NOT BUY FROM THEM! I have filed a fraud claim with my credit card company to get my money back.
Sorry that the item did not meet your expectation.
As we checked, you have accepted our partial cash refund.
The refund is under processing to your original payment method now.
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to address your concerns and serve your fashion needs.
If you run into any issues, please do not hesitate to contact us at services@stylewe.com.
They have the most beautiful clothes on this website and it's super cheap, I have 1 dress from there and it's so good, I really like it a lot.
I bought a shirt as a gift for my friend and I couldn't be more satisfied with what I received, it looks great made and feels durable too. They have excellent service, I recommend them
This company is a scam. I wish I read the hundreds of negative reviews on multiple sites before falling into this pit of regret. The quality is a joke at your expense. I received unwearable clothing. The customer service does not refund or respond. None of the reviews ever received a refund, so I don't expect I will ever see one as well.
Sorry that you are not satisfied with the item(s).
We are not a scam.
Any addresses on the parcel are not approved as the return address.
Returned packages without an authorized return address from customer service representatives will not be refunded or exchanged.
As we checked, we have replied your email, please check. We value your business and we promise you that we will settle this matter at the best way we can.
Please, do not bother to order from this site. I have tried them 3 times and each experience was terrible. 1st time the pants looked good but the person they got to sew it sewed the zip shut so you could not pull it down. I gave them another try. I kept waiting for my order and it never came. I finally contacted them and was told they were out of stock for the item. I guess that means they could not find labor to make it. I tried them again recently and the same thing happened again. I will NEVER order from them again. I wish I could give them a zero rating.
Thank you for your feedback and sorry for the inconvenience.
Your claim/complaint/feedback is very important to us. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to address your concerns and serve your fashion needs.
Very cool, very original and special designs. The quality and size of my dresses are normal. I have only bought 3 times online here but I am satisfied with the experience, I will surely buy more.
Overall, I am very satisfied with my online clothing purchase here. Shipping was fast and the dress looked exactly like the picture. I will also order a dress for my daughter as we will be attending the same event; I can't wait to wear my dress.
I have ordered twice at this online boutique. Everything perfect, very punctual delivery. The quality of the clothing excellent, such as the descriptions of the garments. The sweaters and cardigans are fine, they are good quality and warm.
This company does not give customer satisfaction. Poor customer service, poor quality products for the price they asked for. On top of that, you have to pay for the shipping on your returns. You'll never get anywhere with them.
Sorry that you are not satisfied with the item(s).
For STYLEWE return policy, please visit the following link: https :// stylewe. Com/information/Return%20Policy
We will refund you the purchase price of the returned item(s) once we receive it/them in good condition.
Besides, as we checked, all of the items were delivered, please check our email reply.
We welcome and appreciate all suggestions to improve our products and services.
We will do our best to address your concerns and serve your fashion needs.
I've always been fat, tried diets and everything; Nothing worked for me. Shopping was frustrating; the clothes that I liked there were no sizes, those that were sizes, the clothes were classic and boring. Until I found this online boutique; My life changed, I no longer try miracle diets, I simply accepted myself as I am and now thanks to the designs I find here I can wear a look like anyone else. I love their models, their colors, offers, promotions and the best, the prices.
Answer: Their styles are beautiful and quality seems excellent. It was the sizing we had trouble with. They have a size chart with measurements, but the item I ordered was several inches smaller than the measurements given in the size chart. Also, when I wrote (twice) them regarding return of the item, I never received a response. After several weeks, I had to turn it over to PayPal to return the item and received be a refund. I've been afraid to order from them some nice. Also, the item took 3 weeks from date of f order to arrive.
Answer: The initial package arrived in about 3 weeks but was the wrong size, much smaller than described. It was very difficult to get a reply from them about the exchange. I had to file several official complaints in a few sites before I heard back from them, and then I waited a long time to get the cost in a larger size. I do not recommend this company and will not order from them again. I also believe than many of the reviews posted here are fake ones set up by the company. Read them carefully and you'll see what I mean.
Answer: My two pieces were crazy, too long, too small in shoulder And bust, And sleeves were way too tight- Better stay away- not worth the hazel. The garmets are nothing like the images!
Answer: I won't use them ever. I ordered a medium 8-10, I usually wear a 4-6 or junior 5/7 the dress was so small it would've fit a 10 year old girl. Then there was no way to contact them. My order didn't show on my account etc. total nightmare until I put a bad review on SiteJabber then I heard from them I sent it back and got a refund. Beware.
Answer: Unless you are built like a 10 year old girl - methinks you will be frustrated.
Answer: I ordered 3 items. I'm normally an 8 M so ordered L. 2 items fit great 1 was too small. I ordered an XL & it still didn't fit. They will exchange or refund but could make it a lot more obvious how to return but otherwise I'm very happy with my purchases. I believe the different designers have different sizes. I believe this site is more like a mall with different shops, not one store. People shouldnt get so angry about not using American sizes. American sizing is larger than any where in the world. Even in American sewing patterns I'm a 14 that gives you an idea of how off American clothes are
Answer: Sizes are way off. Trust me: this is not the way to shop.
Answer: They produce some good dresses; some have defects. Terrible customer service. No phone. Won't tell where to return clothing. Won't pay. No action on exchanges. Losing so much repeat business they will be out of business. PATHETIC "Customer Service." They don't help people; they put them off!
Answer: I have give up on STYLEWE they are pull of it. You can only fool me once. I believe that 95% of the people that buy from stylewe are very dissatisfied and the other 5% are lies just to pull you in just like someone fishing. Mr Larry. S the representative for stylewe (liar). It is up to you you make the choice its your money Spend it wisely, use your head. These people are out of the country over seas. I hope this helps Ms. Katharine. E and anyone else, look BUT don't touch. :)
Answer: Answer to question from Andrea. Andrea, please stay away from Stylewe. The company is a scam. I bought two dresses and I was only reimbursed because I paid through Paypal and Paypal got me my refunds. The merchandise is horrible, at least what I received. Stay away. Do not waste your money with this company.
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope that every one of our customers will find their own unique and exclusive designer fashions at StyleWe.
We believe the fashion trend should not be controlled by the few, but rather be guided by the collective actions of every designer and fashion consumer. At StyleWe, our goal is to empower designers so that they no longer feel hidden behind the brand, but are able to proactively communicate directly with their customers throughout the entire fashion life cycle.
We believe fashion should be personal and diversified. Fashion designers should not cater exclusively to the rich and famous. We have dedicated ourselves to enabling talented fashion designers to build their own brands and achieve their dream. Together with our designers, we will deliver high quality designer fashions to everyone.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
Any more issues, feel free to email us via services@stylewe.com.
Stay safe and have a nice day!