Stylevana

I have ordered a number of times with Stylevana. This is my last order. It's like they are two different companies and from one the order goes out within 48 hours and the tracking becomes active about 24 hours later. The other one though... frustrating as heck. The order just sits there even though they show that they have it in stock and they are still selling it. It doesn't move and they take FOREVER to respond. I have been watching my current order sit as processing for 29 days. 12 days ago I contacted them and said please ship it or cancel it. There window said they reply within 48 hours. They replied 7 days later saying they were sorry I was disappointed and offered me 10% off a future order or samples and... get this... Said they were putting my order on hold until I decided what I wanted to do with it. I replied "Send it as soon as possible". I replied quickly... Since them they have not replied and have not shipped. On top of that they only have the one way to reach out to them so you get no satisfaction. There has to be a better company

Customer service is nonexistant so WHEN you have an issue, you have no help. Item shipped from Hong Kong / China.
Items arrived leaking inside the package. Stylevana refuses to refund or send replacement. Scumbags. Outlright illegal.

STOP SENDING TEMPLATE REPLIES - CHECK YOUR EMAIL! I placed an order over a month ago and still haven't received any information or updates. Customer service has been completely unresponsive. Instead of sending standard template replies, please actually address the issue. Despite multiple follow-ups, no one has made any effort to help. This experience has been extremely frustrating, and I strongly advise others to avoid this company. The service is absolutely terrible.

I placed an order with Stylevana UK in mid-April 2025, and after weeks of waiting, I was finally told that some items are out of stock — but I was never informed of this when I placed the order or in the weeks that followed. This level of delay and lack of transparency is unacceptable. I had to reach out myself to get this vague update, and even now there's no clear delivery timeline. If items weren't available, I should have been notified right away or offered alternatives or a refund. Customer support has been unresponsive, and I'm considering escalating the issue to my bank. I would not recommend ordering until their process improves.

I placed an order on January 16, and after almost two months, I have received no update, no tracking number, and no response to my emails. They originally claimed restocking would take 2-3 weeks, yet here we are on March 8, and my order is still missing. Their customer service is nonexistent—they ignore emails and refuse to provide any concrete information. At this point, I have no choice but to file a dispute with my payment provider. I will be contacting my bank to initiate a chargeback and recover my money since this company has failed to deliver the goods I paid for. Do yourself a favor and shop elsewhere. This company does not care about its customers.

I placed an order on 30th November 2024, expecting a smooth transaction. However, after waiting an entire month, I was only informed on 31st December 2024 that one of the items was out of stock. No prior updates, no proactive communication, just a sudden notification after weeks of waiting.

To make matters worse, reaching out to customer service was a nightmare. Response times were extremely slow, and every time I contacted them, I got the same generic reply: "It is under process." No real help, no effort to resolve the issue, just the same scripted response over and over again.

After this frustrating experience, I requested a cancellation and refund, which turned into another ordeal. It took another month for them to process my refund, and I finally received my money back on 29th January 2025.

This level of service is completely unprofessional and unacceptable. They wasted my time, failed to communicate properly, and showed no regard for customer satisfaction.

My experience with Stylevana is ongoing. It has been 45 days since I made an order and I have not received it. Worse, there has been no communication from Stylevana regarding my order. These people are awful and disgusting. They don't care about customers, never respond to emails and will instead send canned comments. So gross and disgusting. Do not shop from them.

I had an absolutely terrible experience with Stylevana. I placed an order on October 19th, and despite their estimated delivery of 7–9 business days, it's now December 19th and my package still hasn't arrived, nor do I think it ever will at this point...

The tracking information shows the package bouncing back and forth between Spain and Germany with no clear explanation. To make matters worse, their contact system is completely faulty, making it nearly impossible to reach their team or get any support. There's also no way to contact the courier directly.

At this point, I've given up on receiving my order and already had to buy replacement products twice. This has been an exhausting and frustrating process, and I'm now waiting for my refund, if I ever even get one...

Save yourself the hassle—shop elsewhere. This experience has been nothing short of disappointing, and the lack of customer service makes it even worse.

Order on 2 Feb, no confirmaion of order, no updates. Money debited from my account. Just shouldnotbe allowed no customer service nothing

I wish there was an option of giving Zero stars! Worst experience ever. Firstly, the delivery of the order took ages and their delivery service is abysmal. They claim they delivered the order but I never received it despite of being available on the day of delivery. I have emailed them MULTIPLE times, after the initial response, they stopped responding. It's been over 2.5 months, got complete dead silence! No response to emails or inquiries and complaints. Nothing! They think money grows on trees and customers doesn't deserve the right to get an answer, get their goodies or money back.

I made a purchase on 15th November, 2024. By the time I was at checkout, the prices of two of the items in my cart already went up significantly (up to 4 times of the price!) which I later noticed after payment. Since then, I have been on this matter and it still has not been resolved. I have sent countless emails but they continue to respond with generic email. I have photo evidence of this. It is so unfair how a brand could treat a returning customer in such a manner.

The price glitch occured at checkout and the price difference is very significant. I paid significantly higher than the actual cost.

AVOID AT ALL COSTS! My first order went off smoothly. No hold-up with getting my order shipped but once shipped it's very slow. Stylevana does not care about customer experience. I got everything I ordered. After my first order, I got a coupon code to use for my first free gift. Last night I was ready to place another order. I used the coupon code for a discount and free gift. The order form would not place my order. I tried again the next day and my coupon code and free gift discount had both been deactivated. There are a ton of complaints where people aren't getting their orders and Stylevana will not respond. It looks like on my second order I have now become another customer that did not get their order. And they are not responding to my emails. I don't get how they are allowed to continue to operate if they are actively stealing Americans' money by simply just not shipping orders and ignoring all requests from customers.

They do not respond to emails. It is well documented that they ignore customers. I've emailed them 10 times. They have not responded. I've asked for a refund, they won't respond.

Please don't use this platform, their strategy is to just try to get away with it, either not responding to your complaints or offering the same AI answer... They kinda count on you getting so bored and over it that you let it go - That has been mine and other people's experience
They will either not send the product or spend 6 months+ to ship - and no refund is granted

For over 6 weeks I am still waiting for my orders to ship. Support is not responding to any of my e-mails (only way to try to reach them). Absolutely THE WORST SHOP. I advise no on to buy here. What a joke...

This is not legit. You won't ever get an order out of them. I can't believe no one has shut them down! Are there no regulations here?

I had the worst experience with this store, my order was left on the street inside a garbage container, no one told me about this, I checked the courier's website update and saw it there, when I went to get my package it simply was not there, maybe they left it at another address but the store washed their hands of it and did not want to acknowledge this because they only told me that the product had already been sent. I had bad treatment from them, I lost my money almost 270 dollars, I opened a case with Paypal but they did not help me either because they told me that the tracking was sent to my address and that there was no insurance or anything that they already fulfilled, so since the company does not want to take charge of this I am going to file a complaint with the police to see if they can help me because I am not willing to lose my money, be very careful with this company if you decide to buy in this place because they are happy to receive money but then they kick you in the $#*! and goodbye.

Where to start? I never received the product I ordered because it was delivered to Santa Fe Springs, Ca when my actual address is in NY.
When you notify their "support" team about this, you're sent a confusing form via Google Docs to fill out. After that, no response, no follow up, Nothing.
Currently disputing charge with my bank.

Coupon codes don't work as advertised, shipping/packing times are a complete lie. Have waited for almost 2 weeks and nothing has shipped. Customer service does not respond at all, on any platform. Have sent messages on instagram, left comments, talked to them through email, nothing.