Stylevana

Where to start? I never received the product I ordered because it was delivered to Santa Fe Springs, Ca when my actual address is in NY.
When you notify their "support" team about this, you're sent a confusing form via Google Docs to fill out. After that, no response, no follow up, Nothing.
Currently disputing charge with my bank.

I've ordered from them twice. One of my packages took 1 month to get to my door and the other took 1 and half weeks which was a big surprise. Note: i ordered from them after FEB 2023. I knew it was going to take time to ship but I expected that with such low prices. However, it's pretty obvious their CS is severely lacking. I knew it was going to take time so I never bothered to email them. I notice a lot of the bad reviews are people who ordered between Nov of last year and Feb of this year. Which was during their Christmas sale and holiday rush. I have a huge theory that they couldn't keep up with the demand. Which is when their CS went offline because they couldn't keep track of everyone's orders. That's probably why so many packages still haven't been processed but that's pretty terrible as a company. They're probably only focused on completing new orders now like mine. Regardless of my experience, I can't ignore what so many have had to deal with. Otherwise my rating would be 5 stars.

Ba very careful buying from seller. When I got my item it was expired 03/12/2022...two years ago. Had to return but it is supper difficult process.

I brought three items, and none of them were shipped. The only way of contact is email. And they always blame the courier. They ask me to wait for 10 more days and then they will file a claim to the courier. However, the courier told me that they just printed the shipping label and never paid for the shipment and never gave the package to them.
This site should be closed by FBI

I made a big purchase from Stylevana, and my order was delivered at the wrong address. Despite the letter written by the carrier, apologizing for the lost package, which I resent to Stylevana, they refused to give me a refund or resend my original order. Least reliable company, ever. They didn't even bother in responding my messages.

Think carefully before buying anything from Stylevana. I was charged for my order on 12 Oct 2023. On 22 Nov 2023 the courier company advised that my parcel cannot be located and processed the refund to Stylevana, the person who arranged the consignment. Stylevana was copied into that response and since then they have ghosted me and have not provided the refund.

I made an order over a month ago and it's STILL processing. I don't mind the month long shipping wait but a month long process time is extreme. My other order I made after has shipped already. And when I email them no one responds.

Not even deserve 0 star. Never in my life I had this experience with online order.
I ordered some products 15th November last year, and after more than 20 days, nothing arrived. So I emailed them to have it cancelled, because I went overseas after that. Nothing happened. And even now, after more than 1 year, they still keep my money (nearly $200) hostage and haven't delivered.
This is really a robbery.

Ordered on October 30th, I still have not received goods. Checked order status on their website and it showed none was prepared. They took the money but never bothered to do anything. Sounded like a scam to me.

I've been a loyal customer with Stylevana for the past two years, but my recent experience has been disappointing. I ordered skincare products worth $250, but they never arrived despite being marked as 'delivered'. The courier informed me that the package was damaged and returned to the sender. I reached out to Stylevana right away, expecting a response within their stated 72 hours. But a week has passed with no word from them. I understand things can go wrong, but a quick update would have been appreciated. This lack of communication is frustrating and leaves me feeling let down.

I recently had an experience with Stylevana that has left me quite frustrated. The main issue revolves around their customer service, which has been disappointingly slow in responding to my queries. It often takes days to receive a reply via email, which is not only inconvenient but also reflects poorly on the company's commitment to customer satisfaction.

Moreover, I encountered significant challenges when attempting to cancel my order. Despite my multiple attempts, I faced a persistent problem regarding one out-of-stock item. It seems like a straightforward request to cancel the entire order should be accommodated, yet I repeatedly received responses indicating that only the specific out-of-stock product could be cancelled. This lack of flexibility and understanding is truly frustrating for a customer who simply wants to cancel an entire order. I'm simply told to wait till March 7th for an item to be in stock.

The overall communication and customer service experience have been subpar, leading me to regret placing an order with Stylevana. The difficulty in getting a timely response and the seemingly inflexible order cancellation process have left me with a sense of dissatisfaction.

I placed an order 2 weeks ago and have not received anything. The support team pretends they can't help. I have a feeling these are scammers.

First time making a purchase on this website. I was very happy with the product so I thought I would buy again. However I received damaged items which I was given a voucher of 15% off (SVANAC***)towards my next order, this didn't work as the voucher they give works on a singular item not the whole basket, even tried buying one item and it still didn't work, as it was only 15% off, I never bothered with it though I emailed several times and was ignored. Now what has made me write this negative review is the fact that my recent order was delivered to a different door BWSVUKA******* by Royal mail in the picture you can see the landing and the door is not my own. It has been since November I have not received any refund, the communicate and speed to resolve the matter is unsatisfactory, not to mention the voucher I've been given yet again doesn't work towards the whole order. No one is responding to me to resolve this I have asked for the order to be replaced as I don't wanna voucher I want my items. I will continue to write negative feedbacks so people are more aware shop at your own risk. Good customer service doesn't exist, no follow ups, you will explain the situation to several people before any false result is given. System seems robotic

The order was made beginning of September, I didn't got it and since then there were only a few misleading emails telling me that they are checking the status, even though the status was clearly set as returned, based on the tracking number. In most cases my emails are not answered at all.
I have written to their main address, to Instagram and generally tried all possible ways to reach them, but they haven't replace or refunded the product.

I ordered something in early December, by January it still hadn't shipped, so I reached out to see what was going on assuming it was a fluke. They said it had been lost in the mail and that they would send a replacement. Three weeks later, the tracking number for the replacement said the same thing as the original order: "label created, not yet shipped." I reached out again and asked what was going on, they said it was going to ship soon. Another week or so went by and I said I needed a refund immediately (I had already ordered the product from a different site) and then they gave me a FAKE tracking link with a completely different order number that said it was delivered, which obviously wasn't true.

I ordered from them months ago and they had me fill out a form because they themselves saw I never received it. They said they had to appeal to the shipping company and it has been months and they don't answer my emails anymore. I am sure I will never see my money.

I ordered 5 items on 01/07/2024 - all said "in stock, ships within 24 hours". My card was charged right away. I checked the website on 01/17/24 and it said my order was "processing". I emailed customer service and received a generic response from "Tiffany" that they are working on my order. On 01/19/24, it's still processing!

I decided to write this review due to all the negative reviews here.
Firstly, their products are fantastic, reasonably priced and much better quality and cheaper than European/western counterparts.
Secondly, of course the shipping is going to take a while. It is coming from the other side of the world! (I'm in the UK). They're not going to pay premium to just fly it straight to your doorstep via a personal courier. What do you want and expect?!
Thirdly I've contacted their customer services via email before (when I first ordered from them) to chase up a delivery. They normally reply between 1-3 days. But they do always reply and help in my experience.

I've ordered from them for years and never had a single problem. Not one!

Have a little patience and a little faith people.

Your better off going with another Asian beauty care supplier because even though Stylevana has the best prices that doesn't really matter if you never get your order I placed an order on March 5 that still has yet to be sent all because of 2 items that they say are out of stock and at the time I placed the order it said it was in stock on there website I made sure of this so I did have this problem. Finally they asked if I wanted to cancel those items so my order would ship and they would refund me so I agreed well here it is a few days later and my order still hasn't shipped and they only gave me a partial refund?! Like what is that a partial refund this was totally there mistake and instead of being apologetic they only give me half a refund. So this company is willing to screw over their customers if it means saving a few extra dollars so apparently word of mouth or customer satisfaction is not a concern of theirs at all. Not only that but it took so much back and forth to even get a reply from them most of the time it's just automated answers and you're talking to a bit not a real person. It's not worth the hassle and the frustration dealing with them just to save a few extra dollars because there prices are a little lower then other sites but trust me I would much rather pay a few extra dollars and have some security that I will actually get my items then deal with sytelvana again!

I placed my order in september... it' decebmer and I haven't heard any new about my package or my money. Even though I wrote them like a dozen emails drom various accounts, stull nothing. They have one automatic response and thet it's silence I really advise you to stay away because you will never see your money again. Bunch of thieves and scammers.

I orederd in Dec 2023. All items in stock and usually ship in 24 hours. Emails have been answered but won't say when items will ship. I've told them to cancel the order. But they won't do that either. I've opened a case with PayPal to resolve. I would never order for them again. It feels like a scam.

I don't know how many times I have order from this website but it's legit and trustworthy. Love it and affordable price! I will always come back to repurchase them skincare products. Take a while to ship if you get the items that is not in stock. Some of these are repurchased because I ran out and some are new products that I'm trying out. I just received my order today that I shop for Black Friday. Thank you stylevana looking forward to more and more! Xoxo!

Any update on this? Why are you guys not doing anything regarding this? What do you guys think? I live in a slum. My parcels have never gone missing. It's your problem that you guys are using a $#*!ing delivery service who don't even send a sms or email that ami products are delivered. I will seriously take legal action against you guys because this is the USA, not Hong Kong. So either solve my issue by refunding my money or my product ASAP.