Stylevana

Ordered two sunscreens (the ones that were trending on tictok) and I never got any of the products. Contacted them and never was given a reply, no refund. I didn't want to deal with it anymore, but if someone else decides to sue them, good for them. At worst I was expecting the product to be seeping out of the container from the reviews I was seeing

Decided to write a review as there are so many bad ones. I ordered from Stylevana 3 times now. The postage is a bit slow but that can be expected as it if from Hong Kong to Australia. All three times my parcel has been delivered well wrapped and secured. All items genuine and not damaged, they are brand new and sealed. The dates of the products go far. The prices are low and competitive. You just have to order in advance and be organised before you start to run out of your product - not hard to do. I will continue to order from Stylevana. I usually get free shipping as well.

Hi everyone,
I shopped from Stylevana 3 time, the 4th time that I place my order after 2 or 3 weeks of following up. They ask for my legal document and proof address!
I asked them why because out of my so many experiences for online shopping this was the first time that something unusual and annoying like this happen to me. It seems that Stylevana group do not respect their customers privacy.
I wonder why for three or four different product which worth is less than 50 euros should I prove my identity.
This is so frustrating for.
Has anyone here has the same experience as me?

One of the items received was unsealed and used, the cream was not full and no label which every product has one with expiry date. I have contacted them and after a few emails, no further communication, no response.

I ordered from Stylevana before and it was fine until the recent order, they take forever to fulfill 1 product (that product is still selling on the online website which means it's not sold out). I've emailed them so many times but never receive any responses, like they just disappear. So my advice is not to order from this site, at least until people start saying that they receive something. Worst customer service!

I bought from them in multiple occasions, but lately they are not keeping track of the availability of products in stock so they decide that they send you your products when they arrive, doesn't matter if it's a month, two… maybe never, they don't reach out to inform the clients, they already have the money and that's what matters, right? If you try to ask for your order, they might or not respond, and don't even dream of anything such as a real solution or any sort of compensation, so as a client you have to hunt them to receive the bare minimum, it doesn't worth the stress, the service is awful, delayed, disrespectful, huge disappointment, now I really understand all the terrible reviews and comments. NEVER AGAIN!

First time buying from stylevana, free express shipping and it took about 2-3 weeks. The items were shipped well and safe. This site is perfect if you're looking to refill or re purchase, buy a month ahead before you finish the product and your package will probably ship around the same time. The cheap prices and $48+ free shipping are hard to beat

Stumbled across this store when I google searched my facial products for my mom's mother day gift. Found that the price was cheaper than amazon by a few bucks so I decided to go for it. After purchase went through on May 22, I did not receive any updates for my order. Sent 2 emails and got auto reply that the order might be delayed because of May 1 Labour Day. Doesn't make sense to receive that reply since it's been over 3 weeks since that holiday.

After 3 weeks of not hearing back and seeing my order stuck on 'processing' I filed a PayPal dispute to get my money back. PayPal was more cooperative than Stylevana. I got my money back after a week. Stay away

They will not ship your order. It's been over 2 months. Their website says 5-8 working days and that is a LIE. I've spent hundreds of dollars here. I'm a super fan and VIP member. Last time I ordered it took 3 weeks to just ship. I thought I could deal with that if I ordered long enough ahead. Boy was I wrong. It takes them MONTHS to ship. Your products will probably be expired too. Don't order from here. Order from YesStyle or StyleKorean instead. I will never order from stylevana again, even though I've spent hundreds of dollars to be at their highest membership tier. Disgusting behaviour

I ordered $100 worth of skincare items and they never arrived. This happened in April, and it is now July. Their customer service is horrible. It takes them a month to reply to emails. Sometimes they wouldn't respond at all so I would have to message them on Facebook asking for them to respond to my emails. It always took 4-6 weeks to get a response. They finally told me they will not be refunding or replacing the items that never arrived. Never order from this website, find somewhere else to order from. Dealing with Stylevana has been a nightmare and I'm now out the $100 I spent. I paid extra for insured shipping and that didn't even matter.

If I could give this business zero stars I would. Awful customer service. They lie about products in stock and it takes 4 months to receive products. I could have swam it over myself in that time. There are many other K beauty retailers out there. Any of them are a better choice than Stylvana.

Being one of their VIP member and getting treated like this? I cannot explain enough how frustrating it is. I always recommended Stylevana to my friends for skincare products but after I am not going to do it anymore. Just made a big order on may 11. Until may 22 (10 days) the order is still processing, i wrote an email but the comoany chooses to ignore my email. Its may 30 today (19 days) and still the order is processing. Seriously? And no update, nothing. Are we supposed to get it after a year now?
As a loyal customer who always makes a big purchase and recommends this compan to everyone, i feel very disappointed and i will not be ordering from this site anymore nor am i going to recommend it to anyone.
Stylevana just lost a high value customer and future potential customers who could come from my recommendations.

I made an order over a month ago and it's STILL processing. I don't mind the month long shipping wait but a month long process time is extreme. My other order I made after has shipped already. And when I email them no one responds.

Placed an order 12/20 with Stylevana processed payment and reflected on my bank statement the following day. January 5 the stylevana site still showed as processing payment. When clicking on my order it stated error occurred contact customer service for help. I did. Then 2 days I get an email saying they want a picture of my card both front and back, a government issued identification card both front and back, a utility bill, AND proof of payment before proceeding with my order. This is for Skincare products and my payment had already gone through. Not to mention they have proof of purchase on their end. Seems sketchy and felt off. I got in touch with my bank's fraud department and even they agreed. Keep your stuff stylevana. You can't have mine. Mind you my sister has ordered with them and had success never dealt with this. So I went into this with the assumption this is a legit site.

It took 1.5 months to get my product, despite the fact that it advertised that it would ship immediately. After a month, I messaged them asking where it was, and it took 10 days for them to reply to me. By then the product had already been delivered. 2 stars because I did eventually get the product, but due to the poor customer experience, I will never purchase from them again.

Please stay away from this company. Don't waste your time for this stylevana(scam) Customer service is horrible. It took them month to reply to my email back surprised they still in business. Still haven't received my order it's been months. I have to dispute to my bank hopefully get my money back soon. Play be aware.

I've never posted comments before but i read so many negative comments about this company so i want to write my own experience buying products from this company. I've bought cosmetics from this website many times and always happy about it. I live in Mel, Australia and it usually took 7-10 days to receive the parcel. Fast delivery and good quality products at cheap price. This is my favourite online cosmetics website.

I ordered $130 worth of beauty products and received bunch of incorrect items that were cheaper than what I ordered then I contacted three times and no response or resolution. Do not buy from this website.

Think carefully before buying anything from Stylevana. I was charged for my order on 12 Oct 2023. On 22 Nov 2023 the courier company advised that my parcel cannot be located and processed the refund to Stylevana, the person who arranged the consignment. Stylevana was copied into that response and since then they have ghosted me and have not provided the refund.

Very bad service they don't care about your order once you placed an order you have to wait for weeks and weeks to receive it I'm not gonna purchase anything from them, I'm giving one star even that one star is a lot compared to whatever they did