Stylevana

Very bad service they don't care about your order once you placed an order you have to wait for weeks and weeks to receive it I'm not gonna purchase anything from them, I'm giving one star even that one star is a lot compared to whatever they did

I ordered something in early December, by January it still hadn't shipped, so I reached out to see what was going on assuming it was a fluke. They said it had been lost in the mail and that they would send a replacement. Three weeks later, the tracking number for the replacement said the same thing as the original order: "label created, not yet shipped." I reached out again and asked what was going on, they said it was going to ship soon. Another week or so went by and I said I needed a refund immediately (I had already ordered the product from a different site) and then they gave me a FAKE tracking link with a completely different order number that said it was delivered, which obviously wasn't true.

I placed an order on November 13th and still haven't received the delivery. They said one item was out of stock and shipped it in early December. In the meantime, I moved and asked several times to update my address through chat, but they gave me the original address and I received the item. I lost it and the delivery cannot be tracked as of December 12th. I requested a refund, but there was still no response and I received an email telling me to wait.
A month and a half has passed. I chatted with 6 people, but I passed it on to someone else and am not responsible. Every time I contact them, it's a different person. They say they are not responsible. This company is trash. This is throwing money away. The goods are also sent from Hong Kong. They are scammers who disguise themselves as Korean companies and sell Korean products while sending them from China.

I ordered from them months ago and they had me fill out a form because they themselves saw I never received it. They said they had to appeal to the shipping company and it has been months and they don't answer my emails anymore. I am sure I will never see my money.

When buying on their page it is written that delivery is 5-7 days. The package arrived two months later. I didn't need it anymore, I wanted to get my money back, but I kept getting answers that it would be delivered in 5 days. Very dissatisfied, I waited two months for the goods, but I received them. I don't recommend it

My order only took one week to arrived. However the tracking code that they send me does not work and only works on the day of the delivery. I send them couple of emails but all I got was an outdated automatic reply. I was reading review full of negative review which makes me really nervous about my order and the customer service is not customer servicing. There is no reply apart from the outdated automatic reply. While I do received my order on time, will only recommend to people who are fine with the possibility not getting their order delivered on time and not getting a refund. It seems that cancelling order and refunding will be difficult. I might just be lucky with this order.

I knew it was going to take time for shipping due to covid and also from overseas but not its almost a year and no one from the company is willing to help me. I just want my money refunded because I never received the products. This is so frustrating.

I wish I could give it 0 stars. After almost two months of waiting on my order, the order was shipped to the incorrect address. Never received it and was sent back to them, still pending a refund.
Never again will I order from this company.

I ordered me package from stylevana TWO months ago, and still I haven't got it. The packages from ali came faster… Their service are literally below zero. Any answers on why questions, any support information about my order, any free gift for this "brilliant support team behavior" and if you would like to cancel your order - you'll not be able to do that thing, because you can't cancel it on their website you need to write to their support) SO, just never buy something from them

I believe I've been scammed by this company. I wish that i would look into trustpilot reviews before placing my order!
I have placed my order last month and after almost a week with no delivery information I sent an email regarding my order delivery date, I got a reply that "due to Covid 19 there are delays up to 7 business days", after that as my order was never even shipped I've sent 3 emails regarding the delivery situation and I am being ignored since then. I can't contact them and they have no phone number and the customer service do not reply my messages or give me any information of my order.

Don't buy, they sell fake products and can't provide proof of authenticity. I tried returning and it was extremely expensive to send back from US to hong kong. They did not care and did not make it right. Don't risk it. Not worth it. All fake!

I orederd in Dec 2023. All items in stock and usually ship in 24 hours. Emails have been answered but won't say when items will ship. I've told them to cancel the order. But they won't do that either. I've opened a case with PayPal to resolve. I would never order for them again. It feels like a scam.

When will order #BWSVCAA******* be shipped. It's been over a week since I ordered all items that were supposed to be sent within 24 hours. If I don't get a reply I will file a police report and contact my bank this is fraud. I keep emailing and they don't response. It's a fraud company and I hope they burn to the ground

It has been 5 working days since I placed an order. Still no information about order and shipping status. I should have paid attention to the reviews and not placed order. If it is too cheap to be true, it is probably just scam. Going to credit card company to report scam.

Absolute scam artists. Do not buy. Absolutely zero customer service. No reply from the 8 emails I've sent. Just promotional junk. Auto reply. Paid extra for express shipping. Ordered on the 15th, its now the 23rd & it hasn't even been shipped yet! Will be contacting consumer affairs to get this sorted. Buy literally ANYWHERE ELSE!

Personally idc abt delivery speed. I ordered 2 sunscreens and the snail spray and it came in around 7 weeks. May 29 - June 18. I saw the good prices and was tempted, not a scam but not amazon. They also put in this random sample of a serum, its a small 1 ml pouch the TIA II Vita B3 Source. Idk what thats about but.

Edit:
This is a few hours later and I've actually unboxed the products, I dont know if it's because i'm a new account and I got some deal but for my dewytree pink whatever sunscreen it also came with more samples of the same sunscreen and dewytree's milk cleanser. I probably won't buy again but for a new account and everything they have really good deals

Never buy from this site. Order been placed for two weeks and they never sent out the goods even the items I bought was shown as in stocks and shipped within 24 hours. Been email them every single day for two weeks to chase them for the tracking number, never reply. I ended up have to calling the credit card company myself to cancel the transaction! Worst online purchase ever. NEVER BUY FROM HERE

I made four (4) communication attempts to Stylevana's contact email, *******@stylevana, to fix my order issue. No one has yet replied to any of my tickets I submitted. My order was placed on March 26,2023, and the delivery attempt wasn't made till after 2 weeks!

The order was never delivered. The tracking information said "insufficient address" when I provided my full and complete shipping address at the time of purchase.

I have asked them to resend this package via expedited shipping. It has now been ~1.5 months since I placed my order.

I do not recommend using Stylevana to anyone. Their customer service is obviously non-existent and it feels that they don't care about the customer after an order is placed.

Was hesitant to order seeing other reviews but extremely glad I took the plunge. The prices are pretty much unbeatable and shipping was much faster than expected- my items arrived in exactly 2 weeks. My order was quite large but I made sure my items were labeled as "ship within 24hr". Took 3 days after placing my order for items to ship. As long as I don't need items asap I will continue ordering from Stylevana.