Stylevana

Stylevana's shipping takes extraordinarily long even though I purchased my order with premium express shipping. Expect delivery delays for several weeks. Avoid and try other sites like YesStyle. My YesStyle order was placed after my Stylevana order and only used the regular standard shipping, but it arrived far earlier.
Stylevana also has really poor, non responsive customer service. If you haven't received your order well past the expected delivery date, file a chargeback. Even if customer service responds to you, they'll just give you the same automated response and not help with anything.

By far the slowest customer service I have ever had. I placed 2 orders in a short time frame which were put under investigation for fraud. They sent me an email asking for me to provide an ID a proof of address and proof of my credit card to which I provided. It has been almost 2 weeks since I have provided them with the information and I have also opened new tickets as well as responded to the current one and I have not received one response or follow up. Another thing to be noted is if anything on the website says it will be shipped within 24 hours they are lying. Be ready to wait 1 month just for your item to be shipped and then another week or so for shipping. Everything about this website is just slow. Another issue with the website is that they will post a coupon code on the front page of the website but they will not specify which products it is applicable to. They also have fully prevented my account from using coupon codes at all and that ticket I have been waiting on a response for a week aswell. If I were you I would go to YesStyle and pay a little bit extra for much better customer service and exponentially faster shipping times. If Stylevana would like to respond to this review with the same copy paste garbage my order numbers are #BWSVXXA******* and #BWSVXXA*******.

I'm genuinely appalled with stylevana, i've done a big order on the 16th may which is over a month ago and my order is STILL processing. Are you joking? Everytime i've contacted stylevana it's the same outdated automated message. Customer service is awful and doesnt bother to reply. So appalled. 20+ emails and enquiries later and its gotten nowhere. Now my prom is ruined.
Never ordering again! Use yesstyle instead! I cannot stress how awful stylevana is. Though ive ordered twice before this is the last straw

I bought once from them and everything was good. However, when I placed another order, wich was quite expensive, I had one of the worst experiences. My order still hasn't arrived, although it was placed on the 30th of december 2022, and when I tried to reach them via email, I never received an answer (I already sent 8 emails). Till this day my order hasn't been shipped and it's still processing.

If there is a 0/5 star option, I would choose it. I ordered from stylevana.com on 5/12/2023 and it has been 2 months since then and they don't want to send out my order. I have contacted them numerous times and despite sending multiple emails regarding the issues, none of them were able to ship my order out. In the past, when I ordered from Yesstyle or Stylekorean, they promptly shipped my orders, and even if an item were out of stock, they would inform me about the process or offer a refund. This company literally provides no updates and expects the customer to inquire about the order status personally. This level of unprofessionalism is disappointing.

This company does not respond to my e-mails for a week, the order was placed on February 1 and I still have not received a notification about the collection of the order! I am dissatisfied, I do not recommend ordering something from them if you do not have the time and nerves to receive the order! I will leave additional feedback if they do not ship my product or refund the money for the order, I spent a large amount on products! Then they will be vile swindlers! #BWSVDEA*******

I ordered from Stylevana, took them more than a month to ship so I requested to cancel the order. Took them two weeks to response to my request while my order hasn't been shipped yet, they have told me they will cancel the order before they start shipping it. The next few days started shipping it when I already requested to cancel before it shipped since I already bought the products I needed somewhere else. I don't recommend Stylevana at all if you don't like long waits for your order or horrible customer service.

Stylevana is a great store to but many of the most popular Korean beauty brands. From good quality to high end luxury brands, Stylevana has it all in the skincare and makeup category. The also have many other benefits such as "Vana Rewards" where you can earn points toward future purchases. They have an affiliate program as well where you can of course earn commission based pay. And finally, an influencer program where you are given a rather large box or the next months popular brands and after doing an unboxing video, you can review each product and you're given a unique code that when used by others when purchasing products with not only provide them with a discount but pays the influencer a small commission as well. Jocelyn- the person on charge of the Influencer, is very kind, is very helpful, and ready to answer any questions. Excellent customer service.

We placed an order for a hairdryer with stylevana on may 15,2023. On June 26, we attempted to contact stylevana as the hairdryer had not arrived, and we have emailed then twice since then. On each occasion we get an automated email reply, citing the labour day holiday as the reason for shipping delays. At this stage we are 11 weeks since labour day holiday and stylevana emails still reference the labour day holiday. My advice: steer clear of this site, do not purchase anything from them, do not do business with them.
John P.

I will never order from them again. I was a return customer. Customer service is horrible I spent over $100 and they never shipped my order and made an excuse after contacting them a month after. Shipping takes long as well

I ordered one product from them and it said that my payment failed but it checked out from my card, not once but twice! I emailed them and I showed them all the proof my transaction and everything and the last thing I asked them was the money that was checked out from my account, didn't it go to them? Because if it did why couldn't they just send me the products I paid for. They said, "Since the order payment did not went through, there is no refund to be initiated." I just gave up at that point.
I would not recommend them at all!

It's pretty shameless to continue advertising while my order # BWSVESA******* from June 6th worth nearly 130€ (paid immediately) has not even been shipped yet (although all of the items I ordered are advertised to be shipped within 24 hrs.) and they don't react to emails. The reviews in the last few weeks are catastrophic, everyone complains about the same thing. But they still sell and sell and sell and take the money. This behavior is known from companies that are about to go bankrupt. I for one will now open a case with PayPal to get my money back.

Update:
I reported a conflict with PayPal on July 21st and on July 31st PayPal decided in my favor and I got a complete refund. PayPal did this after reviewing my case and because Stylevana failed to respond to their inquiries in the given time frame. I just can recommend to anyone to do these kind of transactions, whenever possible, only via PayPal. At least with them you get your money back.

I order on the 21st of last month, but I didn't receive my order even after 29 days. They only tell me the tracking number and tell me to wait because they sent the order. I received this answer after sending several emails.

In April i baught a series of products that never arrived. The client service ignored me half the time and the other half they told me they were sending them again. Fact Is i Don t have the products i payed for and i never got refunded

I had placed an order of over $100 which stylevana canceled due to some items being out of stock. After writing multiple mails to them (to which they typically reply after 1 month) they said that they never received the payment and refused to refund the amount. I shared the screenshots of transaction number, date, and bank statements with all the payment details but never got the refund. Customer support is bad and unresponsive! I am never going to use stylevana ever again! Yesstyle is what I use now.

DO NOT ORDER FROM THEM!

I paid extra for insured shipping and they sent me a smashed bottle that soaked the rest of my shipment. I sent 6+ emails over the course of a month (falsely assuming they would honor the "insured" shipment) and received no response whatsoever. ((this was also by no means a "cheap"/inexpensive order))

I then sent msgs and made public comments on Facebook, Instagram, Twitter and other social media. They finally responded with automated/public responses on Facebook, promising to accelerate my complaint/to send me an email within 1-2 hrs, but nothing has happened.

Assume if something goes wrong with your shipment, they will not respond or fix the problem (even if you pay extra for the shipping insurance).

I ordered cosmetics on September 17th and everyday I check my order and the status of my order in the process for 2 weeks!
I have written a lot of times in support and the answers are the same that they are working on you and very big nonsense. They cut the money from my account and now I'm waiting a month for the to deliver my order to my address!
People i don't recommend this company!

It's been months since I've ordered from them and for some reason my package was lost along the way. Stylevana Customer Service was not helpful at all and all they've been reasoning of the delay was due to Covid. I'd say their company is unreliable, untrustworthy and has a very poor customer service. They're not helpful and don't even bother to follow up on their customers.