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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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Great deals and options! I was panicked because another flight had increased prices but luckily found student universe
Booked my flight quick and easy and at a great rate!
Hard to cancel the accidentally added insurance by yourself but the customer service person is nice and patient and they cancelled the insurance for me. So overall it's great.
If you can process these verification requirements before payment transaction or while doing transaction would be better. So that there won't be any procedure later.
StudentUniverse had the lowest fares of any consolidator
It helped me a lot, I was struggling to get this good price and then I saw this option. Thank you StudentUniverse
Best experience cheap fare easier transaction, always student universe
I was a bit worried booking through a 3rd party website but this is legit and helped me get such a good deal on a roundtrip flight that was crazy expensive otherwise.
I got the flight ticket with cheaper price in comparison with other websites.
The tickets were cheaper when considered to other site.
I have no comment. Thank you. I am sorry, I have no comment. All I wanted was to buy a ticket. I am not familiar with your site.
The website is user-friendly with a clean interface that makes it easy to search for and compare flights. I really appreciate how they display all the hidden fees upfront, which helps in making informed decisions without any surprises at checkout. Their prices are competitive, and they often offer deals that aren't available on other booking sites. What sets them apart is their customer service. The few times I've needed to alter my bookings or had inquiries, their support team was prompt, courteous, and very helpful. They also offer a mobile app that sends timely updates about gate changes and flight status, which is incredibly convenient while traveling. Overall, StudentUniverse has made my travel planning much smoother, and I highly recommend them to anyone looking to book flights online.
It was okay but difficult to find the transaction history
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From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, sorry for the inconvenience. Our customer service team has reached out. Feel free to ask any questions and you could also request past trips from them. Thanks.