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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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All went fine with my experience. Here are some more characters to reach fifty.
I found available flights easily but the processing time for everything was a little slow.
This is a website where you can save money on flight tickets just by verifying your student status. It is a great way to save money as a student. Students who are interested in traveling, take advantage of your student status while you can! I liked how there is a timer that starts once you view the flight details like the cost, any stops at airports, and specific dates and times for departure and arrival. On this page, you can also opt for traveler protection or baggage protection for added safety.
There was a mistake made on my end while booking. They were able to resolve the issue immediately and gave me piece of mind
Cancellation terms are onerous. A little more flexibility would be nice.
No issue with anything in particular. I was debating about the data plan. It would have been good if more information about the data plan (associated with telco network in Singapore) is provided.
I was able to book my international flight at a great value on a direct flight that matched my travel plans.
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It was simple to use and helpful. I have had no problems with it!
It was wonderful experience super easy and great rates
Great prices so far. I have not travelled yet but will check if everything works out and will definitely recommend SU to others
So easy, just waiting for the actual flight to confirm my good experience but overall the site was very easy and straightforward. Loved it, was able to book quickly
Everything is good when it comes to booking flight and clear information.
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Colette, sorry you felt that way. We follow the airlines' policies in terms of change and cancellation. We understand that some fare types come with very restritive terms, so we provide a series of add-ons (e.g. 48/72/96 hrs risk free cancellation) to help alleviate our customers' anxiety. Feel free to contact us if you have any questions. Thanks!