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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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Great experience while booking through student universe
Looked for my flight found it easily, although they charge fees for seats and meals so that u should do from the airline direct
I have only booked with Student Universe once before and it was still the same amazing experience as the previous booking.
Was expecting the flights to be $173, and it charged my card to be $191. I don't like it
I recently purchased a flight ticket through Student Universe, and my experience was fantastic. The platform is incredibly user-friendly, making it easy to search for and compare flights. As a student, I appreciated the special discounts and deals available, which significantly reduced the cost of my travel.
The booking process was straightforward and efficient. After selecting my preferred flight, I quickly received confirmation and all the necessary details. Additionally, their customer service was responsive and helpful when I had a question about my itinerary.
Overall, Student Universe offers great value for students looking for affordable travel options. I highly recommend it for its convenience, affordability, and excellent service. I'll definitely be using it again for future travel plans.
I was very anxious about purchasing flights. This is my first time flying, nonetheless abroad, and I found that the help line services are EXTREMELY helpful! My wait time was never longer than 15 minutes and I received active communication throughout.
This platform was easy to use and made booking my travels less stressful!
I booked a ticket once. I got charged twice
It required too much effort to get double charged money back.even customer care service is not impressive.I will not prefer this website for booking in future.
Good professional customer service support and well detailed
Service is fine but as it is for students so it would be better to give more discount.
I was disappointed with my first booking but on the second try, I successfully booked.
I saved around $120 using StudentUniverse instead of booking directly through the airline. The site was really easy to use as well!
Thanks for the kind review! We're thrilled that you saved $120 with us, and we hope we could help you travel to more places with less budget.^_^ Feel free to let us know if you have any questions. Have a great trip!
Everything easy and fast. I recommend it! Good prices.
Good experience. Patient representative. I cannot wait for my trip!
I would suggest to use this website. It's really convenient to compare prices and get the job done quickly.
It was a good experience using Student universe great options for the users pick.
I really like this site as it does provide cheaper flights, however as I was trying to check dates and buy the tickets anytime I left the app/site it would restart my search.
While it was simple and easy to book my flight with Student Universe, I was met with hidden fees. I hope that Student Universe can be more transparent with the additional fees.
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ronak, it might be just a pending transaction and would be canceled shortly. We also sent you a follow-up email asking if you could forward a copy of the statement reflecting two charges or a proof. Thanks!