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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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Took a long time to receive my ticket purchase confirmation email. Then received another email saying the booking was confirmed; it was only reserved at first.
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The overall flight ticket booking experience is perfect.
Ty for this experience! Very much appreciated looking forward to the flight
Student Universe is a great application for students, the rates are great and the experience booking a flight is seemless
Cheap but lots of calls needed to be made. Got a flight to China for under 3k
I was able to book flights with StudentUniverse for my summer program in Beijing, however when I booked my tickets the confirmation number did not go through on the Airline's website until 2 business days later, which was a little stressful.
The booking process was hassle free and got a better price compared to other sites.
Overall had good experience in booking the flight
Tickets were cheap too
Great and easy booking process; Site was very easy to navigate as well.
So far so good. Customer service is also very good and resolved all my queries.
The experience was good they asked about card confirmation which i thought was not legitimate but it was valid.
First time I booked a flight by myself and it was easy to navigate
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rupa, thanks for your understanding. Occasionally we will ask for additional personal information in order to verify that the individual making the purchase truly has authorization from the cardholder to make the payment. We never disclose such information to any third party. We are simply working to protect our customers, as well as cardholders, from any potential cyber scams. Purchasing travel can be a big purchase so we want to guarantee that any travel purchased with us is done so properly.