Overview
StudentUniverse has a rating of 4.1 stars from 5,349 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service and easy process. StudentUniverse ranks 1st among Student Travel sites.
Instant Feedback
Super easy to book the flight would recommend. Website was very intuitive.
Great I'm not giving more than 50 characters that's ridiculous
It was really easy and direct. Had no issues booking with this
It was very helpful when booking my flight and I appreciate all of the assistance.
I love booking from student universe. You have a good deal, just it will be better if you give information about the luggage allowance or the price to buy that (or maybe the option to buy that in the booking)
The site was easy to use and navigate. Everything was organized, it was easy to compare which made for an easy great purchase. I will use this site again. Hopefully it is still organized and easy to view information.
Try somewhere else. During Covid, the flight to singapore was cancelled. The price of 2 tickets was 1200 dollars. American airline returned the whole amount however they lied and said American airline didn't return $600 of the money. So they just pocketed the money. I have called them 15 or more times and even had a three way call with American airlines where they proved all the money is with student universe. Yet they just customer services continued to lie. Genuinely the worst if you have any change of plans or any changes at all. Just pay a little more and buy directly from airline or from other agenries with better business policies.
I asked via email for my flight to be cancelled and refunded on Tuesday 4 days before my flight due to COVID lock downs. I was asked to send additional information which I did. No response for 3 days. I email again and they say oh sorry too late you have been marked as a no show to your flight. You will not be refunded.
Hi there, we're sorry to here that was your experience. We'd be happy to look into this for you and see what happened and if there's anything we can do at this point. Please message us on here with your reservation number and phone number so we can check into this. Thanks!
No I do not want to type a review detailing my experience. I would rather type a whole message saying how I don't want to submit a review beyond a number of stars, thumbs up/down or a good/bad rating.
I received a 20$ referral code of student universe from my friend after signing up. I received the referral code over email from student universe. But when I tried to use it at checkout, it didn't not work.
I always get amazing deals on student universe and have been using it for a long time. This time did not disappoint, as per usual.
The oral booking experience was good. However, after booking, I was expecting the confirmation and itinerary to reflect immediately in the Airlines website/app. Why does it take so long to get the confirmation reflecting in the airlines website/app?
Hello i have been confirmed by student universe of flight dhaka to Adelaide but its not disclose yet how much kg of luggage should i take as carry-on.
Although we have used aggregators for our flights for a number of years, we were new to Student Universe. Our flights were booked successfully after phoning the very patient customer service representative.
The interface design is nice and it does not take long to receive the flight tickets
Good enough!good enough!good enough!good enough!good enough!good enough!good enough!good enough!good enough!good enough!good enough!good enough!good enough!good enough!good enough!good enough!good enough!
I like the booking price, but the booking confirm email was too late sent out for me.
Hi, sorry for the inconvenience. Our customer service team has reached out. Feel free to ask any questions. Thanks.
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- Montvale, NJ, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there, we're sorry to hear about this! Our policy is to provide the full refund from the airline to the passenger, so we'd like to look into this. Could you DM us your reservation code please?