StudentUniverse

Efficient and affordable for students travelling internationally!

STAY AWAY - I live in Tokyo and booked in March an air fare with Student Universe for my companion to join me from London. The booking was was for late October 2019. The situation changed and my companion will not be able to take this flight. Despite this being a full seven month sae way Student Universe will not refund one penny or provide any form of credit note. With so many options available you would be much better off learning from my mistake - check Monondo, Chipmunk and Matrix. Fly safe.

S. U. booked my son on Norwegian Air from Newark to Rome and back. Norwegian Air stopped flying to Newark and rerouted him to JFK, 2 hours away by car. No accommodation was made and SU did nothing to help us. On the day of the flight, the flight was cancelled and we were told there was no other flight for 2 days. Again, SU did nothing but offer a refund. The price of flights were more than double. They kept telling us there was nothing they could do. They were worthless and a waste of time as I spent more time on hold than speaking to a customer representative.

I was directed to this service by an outside booking website. Becuase an airline website was down, Student Universe sent me a follow-up email saying that the booking "could not be completed", and to wait and book with the airline. As that was the communication, I waited until the following day, and booked my flight through the airline website. I then received communication that they had processed the flight anyways. I have appealed this several times and did not receive a refund, though I paid for the same flight twice. They have passed me off to try to deal with the airline instead.

Was so easy, the flights were incredibly cheap is comparison to what I've seen before. I am so grateful for this site!

StudentUniverse had the best price among the TripAdvisor list I found for an international event I was told about with 3 months to plan. The process was straightforward.

I hadn't looked at the StudentUniverse emails after I booked it closely enough to know I needed to click a link to confirm the flights, so look out for the email.

Also, when I was looking at flight seats, the legend wasn't entirely clear. The two options below the green standard option had the same color box. The only way to differentiate between a seat with more room was the price range, which threw me off a little while I was trying to make the ~9 minute cutoff time with the price locked in.

Utilizing the StudentUniverse platform was the exact type of virtual customer experience anyone would appreciate. The content was self explanatory, accessible and concise.

First time using StudentUniverse, thought it was a joke when they offer discounts but here I am with my booked tickets to London within 2 weeks! Thank you. Am really grateful.

Absolutely terrible service! I booked a hotel in Miami for 2 double beds in June (almost a month before I was going). As soon as I got to Hyatt, they told me they couldn't find my reservation. I called StudentUniverse and after almost a 1.5 hour hold, they told me that my reservation never went through. Funny since I NEVER got an email saying that and instead got emails confirming my reservation and a transaction of almost $300. Well, they offered to relocate me to Hyatt. After almost 3 hours on the phone and they were like "well book a similar type of room as your original". I originally booked 2 double beds + 1 sofa bed. I got 1 double bed + 1 sofa bed instead for 4 people.

They just keep going back and forth and keep me on hold for HOURS. Terrible terrible service. Never use them.

I received my StudentUniverse Booking Confirmation. I need to upload that information onto my program's portal--as I am sure other students traveling abroad are required to upload such flight information. To do so, however, requires the flight information to be in pdf format. I do not see how/where that pdf option is available. As a result, I am having trouble getting my Thailand flight information into my program's portal.

Used student Universe for the first time after reading both good and bad reviews. Hopefully the don't have issues with overbooking and cancellations. I will update this review after I have completed my trip with ease. Here's hoping for the best.