Overview
StudentUniverse has a rating of 4.1 stars from 5,349 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service and easy process. StudentUniverse ranks 1st among Student Travel sites.
Instant Feedback
The luggage information should be more clear to the buyers eventhough it has mentioned the airline website but it still makes people confused about how many free of kg for the checked bag and hand bag.
The travel insurance price wasn't clear and I don't recall seeing that it only covers up until you land for one-way trips until I got the confirmation email. But it was so directly stated in that email that it seems like this is a common misunderstanding people have. I then had to go through the email-only process of canceling it, which is still pending. That's been the only downside so far.
It was overall very nice to booked ticket with the students universe. However I faced some difficulties in the beginning to log in and also it didn't deduct money from my bank as it was said I already paid.But the next day it deduct from my account.
I attempted to cancel a reservation I made yesterday for a December trip to Florence. The reservation states cancellation free before December 15. Only they don't recognize the hotel confirmation number... Be positive of EVERY last detail before you finalize your reservation
It's not clear at all what are the cancellation policies. They always say that the ticket it's not refundable due to airline rules. However, the airline always say that they do cancellations, I just have to call the travel agency, in this case, StudentUniverse.
Do not buy flight tickets in student universe. You will regret.
Ian, when you select a flight itinerary on StudentUniverse.com, there is a section of information called "change and cancellation" (at the bottom of the itinerary) which provides details on any penalties, restrictions imposed by the airlines and any additional restrictions that apply to the ticket. Even non-refundable tickets may be eligible for a credit towards future travel, however, it is based on the airline's rules and restrictions. We would be happy to look into this further for you. Please email helpdesk@studentuniverse.com and we will further review your specific reservation.
Wow what a terrible website and company. They tried to charge me a $330 penalty (nearly double what the airline itself was charging) to change my flight destination amid the Coronavirus outbreak. I understand that last minute flight changes will demand a cost, but the fact that the airline was charging almost half the price of StudentUniverse is absolutely absurd. Also the customer service is trash. I waited 5+ hours for a callback about changing my flight. Never use this website! Book with the airline!
Hi there, we apologize for the delays as we're experiencing extremely high call and message volume right now. We're responding to everyone as quickly as we can. We also have to abide by airline policies and fees and will always waive our fees if the airline is waiving theirs. If there's anything else we can do for you, please feel free to reach out directly.
Your service is very good,it's my first time to use. The Best response was on twiter.though you delayed to send my airticket on my email.it made me worried a little bit.
The telephone number you give can not be use in other countries like Uganda.
I tried to call it was telling me it's incorrect.
Improve on those small things.
To be honest, I was not sure what StudentUniverse is when I booked my Condor flight via the Kayak website. But so far, everything has worked out well and efficiently, and the booking showed up on Condor's own website so no complaints!
The experience was very good. I always retrieve the booking from the Airlines' website and cross verify, and it was okay, the baggage allowance was the same as showed in Student Universe. I could not book the seats in the return flight, as the seat selection was with some added fee, but otherwise, the booking was smooth.
I had to cancel my flight due to getting accepted into the Correctional Officer Training Academy. My ticket cost me $257, and they said the price to cancel would exceed the ticket amount so they could not refund my money. This is such a joke. They also said that I can accept the credit to use for a future flight however, I would have to pay a $50 change fee. This site is such a joke. Why do I have to pay a change fee? I have the credit on file not a plane ticket with certain dates. I don't recommend them at all. They do not work with you, and they charge you for every little thing. I would recommend just paying a little extra on a different site.
Hi there,
We're sorry you had a negative experience. Unfortunately, the ticket you purchased was non-refundable and change/cancellation fees are standard across the travel industry. Please let us know if there's anything else we can do to help.
Thanks,
StudentUniverse
I was told to forward a copy of credit card which I never received such request from any online company. Student Universe then canceled my flight. They did not even ask credit card company to complete transaction. This was a legit request. Very unsatisfied encounter.
Comparatively expensive than other sites, it's does not have any significant benefits.
The customer support team is really good they helped me in resolving my issues while booking
Gave me what seemed like my best option only on.the last try. Might have been too late. Dean
Hi, sorry for the inconvenience. Our customer service team has reached out. Could you tell us more about your experience? Thanks.
I booked a flight ticket and applied a voucher before deciding to proceed the payment. I didn't check how much money was deducted, because that time I just want to check out the flight ticket within the time given. But then I realised the amount of money deducted was the actual price, without the discount that I applied using voucher code. Nevermind, I'm totally okay with that as long as I have the ticket.
It was really easy to use the platform and my trip was booked fast!
Good and reliable site to rely completely and I would recommend for others too
The web page indicates a cost of buying tickets, and when I bought them, a higher price was reflected on the credit card. The website indicated that I could recover the difference, however that was never indicated when I bought the tickets. I will not use this service again.
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- Montvale, NJ, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey there! We'd definitely like to help you cancel that reservation, if you still want to. DM us your email address and whatever confirmation number you have and we can definitely help you out!